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11/01/2011 - General News

Shell customers to benefit from new technology roll-out

Greenstone Energy today said a decision to replace all point of sale systems across its Shell-branded service stations and truck stops would enable it to deliver even better service to customers and provide a platform for new technologies.

Greenstone has signed a contract with Kiwi technology company Fusion Transactive to replace all point of sale systems at company operated service stations and selected truck stops nationwide.

Greenstone’s General Manager of Retail, Mark Forsyth, said the $10m investment in new technology will increase the speed of transactions and improve customer service. 

“Earlier this year, we undertook a huge amount of customer research which told us what mattered to our customers and what they expected of a new Kiwi fuel supplier.

“We’ve listened to our customers and have committed to a number of initiatives which will enable better service. One component of this commitment to giving our customers what they want is replacing our point of sale technology.

“The technology developed by Fusion Transactive not only makes it faster to process a customer transaction, it gives us a future proof platform to lower our costs which we can then pass on to our customers in the form of lower prices” he said.

Fusion Transactive was selected by Greenstone as a result of a competitive tender process.

 

“Fusion Transactive is an innovative New Zealand company that is consistently first to market with world-class state of the art technology. Their commitment to customer satisfaction equals our own and we are excited to be partnering with them,” said Mark Forsyth.

Fusion Transactive Chairman, Sir Peter Maire, said Fusion is a world-leading supplier of site automation and payment systems to the retail fuels industry globally, with offices in Malaysia, China, South Africa, Australia and New Zealand and significant product installations in Malaysia, Africa, India, the Middle East, South East Asia, Hong Kong, Australia, New Zealand, and South America .

Fusion's product history spans more than 30 years, and they have been at the forefront of ‘Pay at Pump’ initiatives, developing many “first in world” products.

Sir Peter Maire said Fusion Transactive was delighted to be partnering with New Zealand’s leading locally-owned fuel retailer.

“This announcement demonstrates Greenstone’s commitment to investing in New Zealand and to delivering an innovative, user-friendly, cost-effective and streamlined service, which translates into a better experience for its customers,” he said.

The new point of sale technology will be piloted by 30 June 2011, with a full rollout commencing after then.

08/12/2010 - General News

Waiuku residents to gain state-of-the-art service station

Greenstone Energy has started construction of its fourth retail development, a brand new $3 million retail service station at Waiuku, south of Auckland. The site is located on the corner of Kitchener Road and King Street. 

Greenstone is the New Zealand company which acquired Shell New Zealand’s retail fuel and distribution assets in April. Since then, Greenstone has completed two brand new retail service stations, representing $5 million of investment, and a new truck refuelling facility.

The existing Waiuku site, which was formerly operated by a competitor, will be completely demolished and a new state-of-the-art site will be built from scratch. The new Shell branded site will feature a 100 square metre shop, eight fuel filling stations and a top of the line car wash. The existing Shell service station on Queen Street will be closed once the new site is completed.

Greenstone will be working closely with project architects SHA, project managers Sinclair Knight Merz, and contractors Cassidy Construction and Petroleum Solutions Ltd in the development of the new site.

 

Greenstone’s General Manager of Retail, Mark Forsyth, said the company was investing strategically in the company’s future growth.

“We saw this as a great investment opportunity for Greenstone and for the people of Waiuku. Our current site in Waiuku is pretty busy but it’s fairly old and run down so we think a new site is well overdue,” he said.

“Waiuku is a fast-growing town that deserves a modern, efficient service station with a great convenience store offering. There’s been strong public and customer support for Greenstone since we acquired the Shell downstream business in April and we’re determined to continue to earn that support by investing in assets that benefit local communities, and what's more, Greenstone's profits stay right here in New Zealand. 

The new Shell-branded service station is expected to open in the first quarter of 2011. The site will be operated local retailer, Wayne Kennerley.

26/11/2010 - General News

Local charities benefit from new Kiwi service station

Greenstone Energy last month invited Bay of Plenty locals to vote for their preferred charity when they filled up at the new $3 million Shell-branded service station in Bethlehem.

Greenstone donated one cent per litre for all fuel sold at the new site for the first month of operation to five local charities, based on the number of customer votes they received.

An overwhelming number of votes were received from the local community. As a result, Greenstone will donate a total of $7200 to the five Bay of Plenty based charities. The highest number of votes was received by Waipuna Hospice, who will be receiving over $4000 of the total donation.

Greenstone is the New Zealand-owned company which now owns and operates the retail and distribution assets acquired from Shell.

Greenstone’s General Manager of Retail, Mark Forsyth, appreciated the support of the Bay of Plenty community and said the opening of the Bethlehem site reinforced Greenstone’s commitment to investing in New Zealand.

 

“We’re a Kiwi owned and operated company and our profits are retained in New Zealand. What’s more, inviting locals to choose the charities that matter most to them is a reflection of what matters to us – local ownership benefiting local people,” he said. “We really appreciate the support the local community has shown in visiting our site and voting for their preferred charity.”

The new service station trades under the Shell brand and sells quality Shell fuels. As with all Shell-branded service stations, the site is operated by locals. In the case of Bethlehem, the local operators are Dave and Lynette Gillies who operate 11 other Greenstone sites across the Bay of Plenty.

  • Waipuna Hospital - 56%
  • Volunteer Fire Service Omokoroa -18%
  • Homes of Hope -12%
  • Bethlehem Foundation - 8%
  • Lions of Bethlehem / Te Puna - 5%

29/10/2010 - General News

New Kiwi service station gives back to local community

Greenstone Energy is set to open a new service station in the North Shore on 29 October 2010, and is inviting North Shore locals to vote for their preferred charity when they fill up at the refurbished Shell-branded service station.

Greenstone will donate one cent per litre for all fuel sold at the new site for the first month of operation to four local North Shore charities, based on the number of customer votes they receive. Participating charities are North Shore Hospice, Parent Port Inc Takapuna, North Shore Hospital Foundation and the Foundation for Youth Development.

Greenstone is the wholly New Zealand-owned company which now owns and operates the retail and distribution assets acquired from Shell. 

The new service station is the second retail investment that Greenstone has completed since April. The site, located on the corners of Tarahoto and Northcote Roads, was formerly operated as a retail service station by a competitor and closed in July 2009. The new site cost $2 million to develop and involved an extensive amount of work including re-tanking, the latest Shell branding and a major upgrade to the retail shop.

 

Greenstone’s General Manager of Retail, Mark Forsyth, said the site will bring a top class service station back to the people of the North Shore.

“Shell Lakeside, as the site will be known, is a very important addition to our North Shore retail network. We expect this to be an extremely busy site that will serve the growing North Shore area very well indeed,” he said.

The new service centre will trade under the Shell brand and will sell quality Shell fuels. As with all Shell-branded service stations, the site will be operated by locals. In the case of Shell Lakeside, that is going to be Gursharan Mann, who operates eight other Greenstone sites across Auckland.

Since Greenstone acquired the Shell retail business in April, the company has created 40 new jobs, including bringing the call centre back to New Zealand from the Philippines, built and commissioned a new commercial truck refuelling facility, opened a brand new service station in Bethlehem, north of Tauranga, and will shortly start construction on a new, state-of-the-art Greenstone site in Waiuku, south of Auckland. 

11/10/2010 - General News

New Kiwi service station to benefit local community

Greenstone Energy is inviting Bay of Plenty locals to vote for their preferred charity when they fill up at the brand new $3 million Shell-branded service station which opens at Bethlehem today.

Greenstone will donate one cent per litre for all fuel sold at the new site for the first month of operation to five local charities, based on the number of customer votes they receive.

Greenstone is the wholly New Zealand-owned company which now owns and operates the retail and distribution assets acquired from Shell.

Greenstone’s General Manager of Retail, Mark Forsyth, said Greenstone was pleased to be opening such a significant investment at a time when much of the New Zealand fuel industry was consolidating or retrenching.

“We think this site will be a fantastic contribution to the local community and economy. Bethlehem is one of the fastest growing population centres in the country and this development will provide our world-class fuels and retail convenience offer to both locals as well as to travellers to the area.”

 

Mark Forsyth said the opening of the Bethlehem site reinforced Greenstone’s commitment to investing in New Zealand 

“We’re a Kiwi owned and operated company and our profits are retained in New Zealand. What’s more, inviting locals to choose the charities that matter most to them is a reflection of what matters to us – local ownership benefiting local people,” he said.

The new service centre will trade under the Shell brand and will sell quality Shell fuels. As with all Shell-branded service stations, the site will be operated by locals. In the case of Bethlehem that is going to be Dave and Lynette Gillies who operate 11 other Greenstone sites across the Bay of Plenty.

Since Greenstone acquired the Shell retail business in April, the company has created 40 new jobs, including bringing the call centre back to New Zealand from the Philippines, built and commissioned a new commercial truck refuelling facility, completed the Bethlehem development and started construction of two new multi-million dollar service stations.

13/09/2010 - General News

Greenstone appoints Chief Financial Officer

Greenstone Energy today announced that Mark Edghill has been appointed to the position of the company’s Chief Financial Officer.

Greenstone Chief Executive Mike Bennetts said Mark has been appointed after an international search and will come to Greenstone from Australia.

“Mark brings strong international finance skills to Greenstone and I am very pleased to welcome him as a member of the Greenstone Executive team,” he said.

“Mark has particular experience in building businesses through long-term value creation, leading organisational change, process transformation, risk management and governance,” said Mike Bennetts.

“Mark has delivered strong financial results over the course of his career and is particularly passionate about building organisational culture and ensuring organisations are customer-focused.” 

 

Mark began his career in the UK with Coopers & Lybrand and transferred with them to Sydney in 1988. Mark moved to James Hardie in 1991, working in Sydney, Manila, and Amsterdam within various finance and business development roles over a 10 year period. 

In 2001 Mark moved to Crown Castle, a high-growth wireless communications infrastructure start-up, as Director Finance and Company Secretary. During that time he was part of Crown Castle's growth from their $500 million investment in wireless communication towers. 

In November 2009, Mark took a sabbatical and has been working as a Director for a Brisbane-based start-up, raising seed capital and commercialising emergency shelters for the aid industry.

Mark holds a BSc with Honours from Durham University in England, is a Fellow of the Institute of Chartered Accountants in England and Wales and is a graduate of the Australian Institute of Company Directors. He is moving to Wellington and will start at Greenstone on 11 October.

20/07/2010 - General News

Greenstone confirms second new retail site

Greenstone Energy, the New Zealand company that in April purchased the retail and distribution assets of Shell New Zealand, today confirmed it will invest in a new retail site in Auckland.

The new service station is the second retail investment commitment that Greenstone has made since April. The new site will cost up to $2 million to develop and will be located on the corners of Taharoto and Northcote Roads, opposite the Smales Farm complex.

Greenstone Chief Executive Mike Bennetts said the signing of the lease was another demonstration of Greenstone’s commitment to investment in New Zealand and to growth 

“We have signed the lease, secured the required resource consents and expect to have the site serving Auckland motorists in October,” he said.

 

The site was formerly operated as a retail service station by a competitor and closed in July 2009.

Mike Bennetts said the site would require an extensive amount of work including re-tanking, the latest Shell branding and a major upgrade to the retail shop, bringing a top class service station back to the people of the North Shore.

“Shell Lakeside, as the site will be known, is a very important addition to our North Shore retail network. We expect this to be an extremely busy site that will serve the growing North Shore area very well indeed.”

17/06/2010 - General News

Calling New Zealand...

What are key ingredients of a world-class Kiwi company? 

For Greenstone Energy, which took over the ownership of the Shell retail and distribution business in April, two critical ingredients are world-class customer service and investing in New Zealand and its people. 

In recognition of the value of investing in local jobs and delivering excellent customer service, Greenstone today signed a contract which will bring the company’s call centre in the Philippines back to New Zealand, creating around 12 fulltime Kiwi jobs.

Since April, Greenstone has created a total of 40 new Kiwi jobs, mostly through bringing previously outsourced roles back to New Zealand.

As part of Greenstone’s commitment to building ‘in-country expertise’, roles in treasury management, marketing, asset management and credit functions that were previously undertaken elsewhere are now back ‘in-house’ here in New Zealand. 

Chief Executive Mike Bennetts said Greenstone has important points of difference from its competitors. “We’re locally owned and operated, the returns from our business are retained here for the benefit of New Zealanders and, while competitors are moving jobs offshore, we’re creating jobs and investment in New Zealand. 

“While Shell was previously paying for these roles globally, as local owners we are now in a position to keep these costs and benefits within New Zealand.”

Mike Bennetts said being able to demonstrate a tangible commitment to New Zealand was being welcomed by staff, customers and suppliers and he expected Greenstone’s unique position in the New Zealand market would deliver competitive advantage.

He said while Greenstone was directly creating new jobs, it would prefer to partner with leading New Zealand companies, and this was the approach behind the company’s contract with the award-winning call centre provider, Telnet. Telnet is one of New Zealand’s largest privately owned call centres and employs 160 Kiwi staff in Queen Street, Auckland.

Telnet founder and chief executive John Chetwynd says today’s announcement demonstrates Greenstone’s commitment to New Zealand and also marks the beginning of a trend whereby corporates are bringing their call centre operations to New Zealand.

“Both Greenstone and Telnet agree that being Kiwi-owned counts for little if it’s not backed up by world-class performance. We work hard on delivering cost efficiencies alongside cutting-edge technology and friendly staff, delivered locally. It’s this combined strategy that is paying off for Telnet.”

Telnet is currently recruiting for Greenstone’s call centre roles in Auckland. The Greenstone call centre will be running in New Zealand from 1 August 2010.

03/06/2010 - General News

Greenstone appoints Integral Axon as IT service desk provider

Greenstone Energy, the New Zealand company which now owns and operates the Shell-branded retail fuel business, has appointed Integral Axon as its IT service desk and desktop support provider.

Integral Axon was selected by Greenstone Energy as a result of a detailed market process. 

General Manager of Transition and Operations, Rhoda Holmes, said Integral Axon has a sound business model with the flexibility to develop unique, tailored solutions around Greenstone's IT requirements.

"Integral Axon is a wholly New Zealand-owned provider which is important to us, but more importantly they demonstrated a flexible, nimble approach to meeting our business needs.

"As we set about building a world-class Kiwi company and laying the foundations for future growth, it is important that we work with an IT services supplier that can grow and develop with us and meet our changing needs," said Mrs Holmes.

"Integral Axon had the right skills and the right scale to best meet our needs." 

Integral Axon was formed as the result of the acquisition of Axon Computer Systems by Integral Technology Group on 1 May 2010. The merger has created New Zealand's largest privately-owned ICT services company with revenues approaching $150 million, around 360 staff and offices located in Wellington, Auckland, Hamilton and Christchurch. 

Chief Executive of Integral Axon, Ray Noonan, said that achieving ongoing close alignment in the style of service delivery that Integral Axon will provide is as important as the services themselves.

“The strong value and business outcomes focus of Greenstone’s business resonates well with us.

“Integral Axon is committed to supporting Greenstone in ways that enable their users to focus more on delivering quality and profitable services to the market. Together, this will make us both highly successful.”

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