Frequently asked questions

• What is Fly Buys Pumped?

  • What is this? How does it work?

    Fly Buys Pumped is a new reward program that gives you fuel discounts every time you visit Z and swipe your Fly Buys card. Plus, you’ll still get your Fly Buys points (1 point for every 20L of fuel purchased). You can also load your Fly Buys card onto Z App to save even more time. Just scan your Z App when you pay and you'll be away laughing.

    Don't have Z App yet? You can download Z App here.

  • What are Pumped Days?

    Pumped Days allow you to earn special fuel discounts during an exclusive, 24-hour period. We'll update our website whenever a Pumped Day is coming up, so you'll have a bit of warning. We'll also send out notifications using Z App. You can download Z App here.

• How do I get involved?

  • Where do I get a Fly Buys Pumped card?

    Chances are you've already got one - Fly Buys Pumped works off your Fly Buys card, so there's nothing extra to carry in your wallet or purse. Or, if you're digitally minded, why not simply use either the Fly Buys or Z App to store your Fly Buys card in - too easy!
    
    Don't have a Fly Buys card? Don't worry - just head to flybuys.co.nz to sign up and you'll be earning Fly Buys points and be eligible for Fly Buys Pumped offers in no time. 

  • How do I register my Fly Buys card to get Fly Buys Pumped offers?

    You don't need to - every Fly Buys card is eligible for Fly Buys Pumped! However, if you don't want to miss out on knowing about any upcoming Fly Buys Pumped offers, you need to make sure that you've opted in to get emails about Fly Buys Pumped. Sign in to Fly Buys at flybuys.co.nz or give 0800 FLYBUYS a call to double check.

• What if I don't want Fly Buys?

  • I don't want to join Fly Buys - why can't I get offers?

    Sorry to hear that you're not a fan of Fly Buys - we reckon that it's awesome. The reason we've chosen Fly Buys to run our fuel offers through is because heaps of Kiwis are already members. If Fly Buys isn't for you though, perhaps you can try our mobile app, Z App, as we often run promotions through that too. Alternatively if you shop at New World or PAK’nSAVE keep your Fuelup voucher as these are now redeemable at Z from Sep 1st 2018.

  • I've been a loyal customer of Shell/Z for years - why can't you give me an offer without Fly Buys?

    That's awesome to hear that you've been a loyal customer for so long - thank you. We believe in rewarding our customers, which is why we regularly run promotions and offers - through Fly Buys and other things like Z App, instant win cards, Fuelup Supermarket Voucher, Facebook and the like. As a loyal customer hopefully you've been able to take advantage of these so far and of course in the future too.

  • Why don't you just make all petrol cheaper? You're ripping us off

    We'd love to make Petrol cheaper, but we don't control all of the factors that make up how fuel is priced. You can read more about how fuel pricing works at z.co.nz/pricing.

  • You must be overcharging for fuel if you can give these offers away - you charge us too much

    We always try to price our fuel as competitively as we can - check out z.co.nz/pricing to see what goes in to our fuel pricing.