Pre-order, pre-pay and pick-up your favourite coffee with Z Espress.
Terms & Conditions
Usage conditions - Z App – Pre-Order Coffee Trial
The Pre-Order Coffee featureof Z App, which is currently a trial,enables Z customers, who have previously downloaded and registered their details in Z App onto their smartphone, to order Z Espress coffee or hot drinks via Z App to be picked upat a predetermined time at selected Z stations participating in the Z Pre-Order Coffee trial (‘Z Pre-Order Coffee’).
If the App Holder uses the Pre-Order Coffee feature, the App Holder agrees to be bound by these ‘Usage conditions – Z App – Pre-Order Coffee Trial’ terms and conditions.
The App Holder acknowledges that Pre-Order Coffee function of Z App is currently operating as a trial (which may be discontinued at Z’s sole discretion) from 6 August 2018 – 20 September 2018, and acknowledges it is available at selected Z Stations (‘Participating Z Pre -Order Stations’) which can be viewed at: www.z.co.nz/preordercoffee (‘Z Pre Order Coffee Trial’).
If the App Holder suffers from any food allergies, please let Z Espress’ barrista know by clearly communicating what you are allergic to in the “notes” field during the Z Pre-Order Coffee Trial ordering process. Z barristas will use their best efforts to meet your requirements, however Z and its affiliates (including Z retailers) will assume no liability for any allergic reactions that occur from incorrect order processing or cross contamination or other such error.
The Z Pre-Order Coffee Trial feature provides App Holders the ability to pre-order their preferred coffee or hot drink at Participating Z Pre-Order Stations once they have successfully and correctly inputted each of the following details into Z App:
their valid and non-expired credit card or debit card issued by a New Zealand bank (‘Credit or Debit Card’) which is eligible at Z(theApp Holder can check whether their Credit or Debit Card is permitted for Z Pre-OrderCoffee payment by attempting to input its details into the ZPre-Order Coffee Process); and
any other detail as required by Z from time to time
(the ‘Z Pre-Order Coffee Registration Process’)
Failure to correctly input or complete the details required for the Z Pre-Order CoffeeRegistration Process listed directly above will result in Pre-Order Coffeefunctionality being unavailable for use by the App Holder and Z takes no responsibility for this.
If the App Holder has successfully ordered and paid for a coffee or hot drink using the Z Pre-Order Coffee feature, but cannot pick up their coffee or hot drink until after the time they selected, Z will, during the period of the Z Pre-Order Coffee Trial, make the App Holder a fresh coffee or hot drink on the App Holder’s arrival at the Participating Z Pre-Order Station the App Holder chose to pick their coffee or hot drink up from. Z will also make the App Holder a fresh coffee or hot drink if the coffee or hot drink the App Holder successfully ordered and paid for using the Z Pre-Order Coffee feature, was not hot enough when the App Holder picked the coffee or hot drink up at the App Holder pre-selected pick up.
Once the App Holder has successfully ordered and paid for a coffee or hot drink using the Z Pre-Order Coffee Trial feature, the coffee or hot drink order cannot be cancelled and the App Holder will not be entitled to a refund for this reason. Similarly, if the App Holder finds themselves unable to collect their coffee or hot drink after they have ordered and paid for it through the Z Pre-Order Trial Coffee feature, they will not be entitled to a refund for this reason,
The App Holder acknowledges that not all Credit and Debit Card may be accepted at all Participating Z Pre-Order Stations when registering forZ’s Pre-Order Coffee Trial.
The App Holder acknowledges they are providing their Credit or Debit Card details to Paymark Limited (‘Paymark’) who securely hold their details on their system. Z will never see nor store the details of the App Holder’s Credit or Debit Cards. Such details are collected, stored and processed by Paymark through their ‘Click’ service, which processes the App Holder’s Z Pre-Order Coffeetransaction. For further information regarding Paymark, and how it encrypts and processes Z Pre-Order Coffeetransactions, see the Paymark website (www.paymark.co.nz).
The App Holder will not be able to register or continue to use a Credit or Debit Card for Pre-Order Coffee if it has expired, has been reported stolen by the issuer of the App Holder's Credit or Debit Card or is no longer eligible for use inPre-Order Coffeefor any reason whatsoever.
Z Card holders will not be able to use or register their Z Card for payment of Z Pre-Order Coffee during the duration of the Z Pre-Order Coffee Trial.
The App Holder acknowledges that registering their Credit or Debit Card in App provides a for a Card Not Present digital occurrence of their physical card. Therefore while the App Holder has a Credit or Debit Card registered for Z Pre-Order Coffee in Z App, if the App Holder’s physical card is cancelled, or expires, the Credit or Debit Card registered on the App Holder’s Pre Order Coffee account will also be cancelled or expired and Pre Order Coffee payment will be not able to be effected. If the App Holder chooses to cancel or deregister from the Z Pre-Order Coffee Trial on the App, or delete the App altogether, this will have no effect on their physical Credit or Debit Card and their Credit or Debit will still be able to be used.
If the App Holder’s smartphone or their physical Credit or Debit Card is lost or stolen they must immediately cancel all digital occurrences of the App Holder’s Credit or Debit Card registered on the App Holder’s Z Pre-Order Coffee Trial account. The App Holder can email firstname.lastname@example.org for help deleting or cancelling all digital occurrences of their Credit and Debit Card with App.
The App Holder may delete or re-add a Credit or Debit Card by removing their current Z Pre-Order Coffee registration and completing theZ Pre-Order Coffee Registration Process again.
The App Holder acknowledges that Fly Buys and Air New Zealand Airpoints loyalty points will not be able to be earned on Z Pre-Order Coffee Trial purchases.
Coffees or hot drinks purchased successfully by the App Holder, using the Z Pre-Order Trial Coffee feature on Z App, will be eligible for the Z Espress Coffee Card. The terms of the Z Espress apply, see the “Usage conditions - Z App – Z Espress Coffee Card” below.
The App Holder agrees to abide by all Z Safety Rules and Regulations at all times while using Z Pre-Order Coffee and the App, including but not limited to, not using their device (such as a smartphone or tablet) on the forecourt and other prohibited areas.