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05/12/2019 - General News

Z supports swift action on proposed fuel market changes

Z Energy welcomes the completion of the Commerce Commission’s market study into the retail fuel market.

Z Chief Executive, Mike Bennetts says that Z is pleased about the resolution of the market study and believes many of the recommendations made by the Commission will help to improve on the strong levels of competition that already exist in the retail market.

“We’ve supported this study from the beginning. We’re a New Zealand-owned company and we’re committed to great outcomes for New Zealanders. The conclusion of the study provides us with the certainty to continue taking decisive action on creating the fuel industry of the future on behalf of all motorists and our many Kiwi shareholders,” says Mike.

Z is taking action on increased transparency

Z fully supports the Commerce Commission’s recommendations on increased scrutiny, including price board transparency.

Mike says that Z has already put in an order for the price boards required to display all Premium fuel prices.  

“Our retail team has been given the go ahead to get price boards ordered ready for display, as of this morning. We, like the Government, are committed to acting quickly and in the interest of Kiwi motorists,” says Mike.  

Z is also pleased that Terminal Gate Pricing and an enforceable industry code –recommendations that the company supported following the draft report – are supported by the Commission and by the Government in principle.

“As we’ve said before – we believe that Terminal Gate Pricing, supported by a robust industry code, will assist in creating a more observable wholesale market and enhanced competitive conditions.

“It is our hope that it will also establish the information gathering framework required for the Government to monitor prices more consistently across the market so that data is as accurate as possible,” concludes Mike.

The Commission has acknowledged that good levels of innovation in the industry are providing customers with increased choice and Z is committed to continuing with its innovation work to improve customer experience to the benefit of our customers.

ENDS

Media enquiries: Victoria Crockford – Victoria.crockford@z.co.nz  

13/11/2019 - General News

Z opens first Habitual Fix on a highway site

Z Energy has opened the first ever Habitual Fix on a highway to give commuters and holiday makers a healthy option at the popular Bombay stop-over south of Auckland. 

Habitual Fix opened on 13 November in the new Z Bombay service station at the Bombay Motorway Service Centre. It’s a first for Z and for the New Zealand healthy food franchise, which until now has been available only in urban environments.

Z’s GM Retail, Andy Baird, says people driving through one of Auckland’s busiest commuter and traveller stopovers at Bombay deserve a healthier option. 

The upwards of 40,000 vehicles driving north and south on this stretch of motorway every day will now have a choice to get fresh, healthy food quickly instead of the traditional fast-food highway options on offer nearby, says Andy.  

“Anyone whose been stuck in Auckland traffic knows you don’t get free of it until you’re over the Bombay Hills. With the new Habitual Fix and Z on the southern side of the road, Aucklanders can get to the end of the motorway, take a breather knowing they’re passed the traffic, refresh and get on their way home, or off on holiday. 

Habitual Fix at Z

Habitual Fix counter at Z

Andy says service stations are known for sugary snacks and limited fresh options, while the Kiwi Habitual Fix with its fresh salads, sandwiches and smoothies,hasn’t been easily accessible for those on the road. 

We’ve heard New Zealanders say for a long time they want healthy choices on the go,meanwhile demand for quick options in stopovers like Bombay is unabating. People shouldn’t have to choose between fast and healthy, so we’ve paired up with Habitual Fix to offer a solution in this busy spot. 

Z Bombay, which opens this week,is the first of Z’s new-look stores on a highway where customers will also have access to ZEspress barista coffee, a picnic area, a New Zealand Post depot, and forecourt service from 10am-5pm. The site will employ 15 people. 

Z Bombay is a bus stop for Intercity buses as well as a hub for those traveling to the rapidly growing Waikato town of Pokeno. 

Fresh, healthy choices when you’re on the road are hard to find and that’s not cool for our health as a nation. Now atZ Bombay when people fuel up their vehicles for their journeys, they can fuel their bodies with healthy food too.” 

“We’ve opened in time for summer at the gateway to Hamilton, Bay of Plenty and the Coromandel so that Habitual Fix is available for the tens of thousands of holiday makers heading in and out of Auckland on roadies this summer,” says Andy.  

Z Bombay and its Habitual Fix is a trial as Z experiments with ways to make its retail stores better for customers.If Habitual Fix proves to be a popular alternative to the fast food nearby, Z will look to roll out more Habitual Fixes in other convenient commuter locations. 

30/10/2019 - General News

Sharetank gives Kiwis control to pre-purchase fuel on their terms

For the first time in New Zealand people can now use a virtual fuel tank to buy fuel in advance, putting more control in the hands of consumers to choose when they buy fuel and at what price. No longer are consumers constrained by the size of their tank.

Z Energy has co-created the virtual fuel tank, named Sharetank, with customers and frontline staff and is trialling it from today through Z App.  

People can use Sharetank to pre-purchase Z fuel, rather than waiting for their tank to be empty. They can then use their virtual Sharetank litres later, to fill up at any Z service station.

Z’s Chief Innovation Officer, Scott K Bishop, says until now Kiwis have largely had to accept the current price of fuel and were limited to when they could buy it by the room in their tank.

“We know customers get frustrated when they fill up and the next day their local service station’s fuel price drops because of changes in the exchange rate, costs or local competition. Sharetank lets customers choose to buy fuel when the price is right for them. It’s great for budgeting.”

“Sharetank really is a win-win for our customers. If the pump price goes up after they’ve bought Sharetank litres, customers save as they’ve already locked in cheaper litres. If it goes down, customers will be alerted when they go to fill up and can choose to save their Sharetank litres for another day,” Scott says.

Z’s Chief Customer Officer, Jane Anthony, says using a virtual tank also saves time for people who drive across town to get a better price.

“Customers’ time is precious so when they pre-buy through Sharetank they’ll automatically get the lowest Z pump price within 30 kilometres of their location and won’t need to travel to get it. They can buy from the couch, work, the passenger seat or wherever suits them.”

Customers can top-up their tank with up to 1,000 litres of each of their chosen fuel types (Z Diesel, Z91 Unleaded or ZX95 Premium Unleaded), store it virtually until it’s needed, and choose to share access to their tank with up to 5 friends, whānau, people in the community or employees.

“In the past there hasn’t been an easy way to share fuel. With Sharetank you could bring family home for the holidays, send the kids off to Uni, pay for your apprentice’s fuel, share sports team travel costs or split fuel costs between flatmates who share a car, to name a few,” Jane says.

Z will use the trial to evolve and improve the Sharetank offering based on customer feedback following launch. Learn more at: https://www.sharetank.co.nz.

 

21/10/2019 - Sustainability news

Z Energy welcomes nomination for Deloitte Top 200 Sustainable Business Leadership award

Z Energy is today celebrating its nomination as ‘Sustainable Business Leader’ in this year’s Deloitte Top 200 business awards, alongside Mercury and Air New Zealand.

Z’s Chief Executive, Mike Bennetts, says Z’s nomination in the sustainability award’s inaugural year highlights the significant work that Z has done for a decade on ensuring that it is ‘at the heart’ of sustainability solutions and contributes positively to the welfare of New Zealand’s natural environment and its people.

“In November 2010, when we published our Sustainability Stand, we stated we would move from being in the middle of the problem to being at the heart of the solution. This nomination recognises all the steps we’ve taken on the way to achieve that purpose. For example, we are currently halfway through reducing our operational carbon emissions by 30% from a 2017 baseline.

“As low as our operational emissions go, the big issue for climate change is the emissions from the products we sell, these being 150 times the impact of our operational emissions. That’s where our attention is right now, with our investment in climate positive car-sharing company, Mevo and biofuels, and a look at EV charging stations and hydrogen as well. We look forward to potential partnerships with other nominated businesses to bring these choices to life for Kiwis”, says Mike.

Z’s Sustainability and Community Manager, Gerri Ward, says that she is proud of Z’s sustainability record and the organisation-wide commitment that supports Z’s Sustainability Stand.

“This nomination is not about one person or one role, but about the effort going on everyday across the entire Z network to make sustainability a way of working. It has always been our aim to provide leadership not just by way of what we do, but the way that we do it.

“From our $1.5 million per year investment in permanent forest projects to voluntarily offset our operational emissions, to our sponsorship of over 40,000 communityplanted trees via Trees That Count, to establishing New Zealand’s largest private recycling scheme, to our biodiesel plant, to our hybrid company fleet, to our hosting of international energy experts such as Bloomberg New Energy Finance founder Michael Liebreich, we aim to challenge our staff, other businesses and government stakeholders to always aim for the best, most enduring sustainability outcomes,” says Gerri.

Z looks forward to attending the awards night on December 5, 2019.

24/09/2019 - General News

Customer demand for fresh food sees Z launch first Habitual Fix

First Habitual Fix at Z makes healthy eating an easier option for Kiwis on the go

 

Service stations are typically known for packaged snacks and limited fresh food options but Z is flipping the typical service station model on its head with the launch of its first in-store Habitual Fix to make finding fresh food easier for those on the go.

The Kiwi energy company’s first Habitual Fix is opening at Z Royal Oak service station on Mt Albert Road on Tuesday 24 September, offering a full menu of healthy, fresh food made in front of customers.

Z’s General Manager of Retail, Andy Baird, says there’s a big gap in New Zealand for fresh, healthier food that is available quickly, especially outside main shopping areas and malls.

“Fresh, healthy choices for people who are in transit are still really hard to find in New Zealand. We want to start changing that by offering fresh food at our convenient locations.”

“Customers have been clear they want fresher and better food at service stations. We hunted for a way to provide it and it made sense to pair up with a proven New Zealand owned brand that offers fresh quality food,” says Andy.

Z will trial Habitual Fix at Royal Oak and, if it proves to be something customers want, the company will look to roll it out to other Z service stations.

“With the boom of no-frills unmanned stations by other brands we’re doing something different that gives communities somewhere to go for fast, fresh healthy food in convenient locations.”

“Some service stations offer so-called fresh options, but no one is offering up anything this good, fresh and made in-store. Habitual Fix has crafted their quality products with New Zealanders in mind, rather than a global fast-food offer put into this market,” says Andy.

With more than 190 Z service stations around New Zealand Z has the perfect network for rolling out Habitual Fix and make fresh food more accessible to people with busy lives.

Z has always said it’s focus is on offering more than just fuel, and this is a new way it will be seeking to add extra value to its customers by making it easier to choose fresh, healthy food.

“We have masses of pie lovers and we stand by our pies but we know that people like variety and are looking for healthier options. Just because you have a busy life doesn’t mean you should have limited food options,” says Andy.

Like all existing Habitual Fix locations fruits and vegetables will be delivered fresh into store and meats will be of the highest deli grade and sourced locally where possible.

20/08/2019 - General News

Z looks forward to working with Commerce Commission on positive consumer outcomes

Z Energy welcomes the Commerce Commission’s draft report on competition in the fuel retail market.

Z’s Chief Executive, Mike Bennetts, says Z has and will continue to participate fully with the Commission and supports the intent and process of the market study.

“We understand how important it is for New Zealanders to be assured that they’re getting a fair deal for fuel and we agree with the Commission on a number of points,” says Mike.

“We agree with the Commission that terminal arrangements require updating, something we have advocated for quite some time.”

“Z is focused on the future of the industry and we look forward to working with the Commission on a model that’s fit for purpose today and tomorrow, and results in the best possible outcome for New Zealand.”

Mike says Z also agrees with the Commission’s sentiment in the draft report that loyalty schemes should act in the best interest of consumers.

“We’ve made it a business priority to ensure that our loyalty programme, Pumped, is simple and easy to access. There’s no minimum spend to get an everyday fuel discount with Pumped and anyone can access it. Three million Kiwis are signed up to Airpoints and 2.8 million are part of Fly Buys.

Profitability

As the study progresses, Z looks forward to understanding more about the methodology and data used by the Commission to assess profitability.

“Given the level of investment we make and the risks Z incurs across our operations we don’t believe our returns are unreasonable,” says Mike.

“Our profit has a purpose – we invest in New Zealand. We’re a Kiwi company. We’re based here and we’re absolutely committed to Kiwis. 50 percent of our shareholders are based here in New Zealand, either through KiwiSaver funds or through the approximately 8,000 Mum and Dad shareholders throughout the country. There are over 2,000 people employed across our network and we invest in their development and their well-being at work. We invest in local communities through programs like Good in The Hood and we’re also investing in the energy transition, including at our self-funded bio-diesel plant."

Wholesale market

The draft report discusses the nature of wholesale agreements that Z, BP and Mobil have with ‘third party distributors’. Specifically, the Commission is focussing on the terms of these contracts, and the ways in which these could impact pump prices.

“It’s our position that Z’s wholesale agreements are already negotiated robustly and terms have landed in a place that represents value to both parties. It's worth noting that distributors do have an ability to compete in the retail fuel market, as evidenced by the well-documented number of competitors entering new regions of New Zealand in recent times”, says Mike.

Consumer choice

“Kiwis have a lot of choice when it comes to the type of service they’re after, with more than 1500 service stations throughout the country. Around thirty eight percent in the North Island and around 53 percent in the South Island are branded something other than Caltex, Z, BP or Mobil.  People can vote with their feet painlessly – unlike in banking or electricity retail, there are very few barriers to switching service stations.”

 Z looks forward to submitting during the consultation process on 13 September.

ENDS

Media enquiries

Victoria Crockford – Victoria.crockford@z.co.nz, +64 21347833

Investor enquiries

Matt Hardwick – matt.hardwick@z.co.nz, +64 277874688

 

 

Z Energy unites fuel network for business customers

26/07/2019 - General News

Z Energy unites fuel network for business customers

Z makes fuelling up simpler & more productive for small business customers with new combined network & fuel card. 

New Zealand’s largest transport energy company, Z Energy Ltd, has launched a new flag-ship business fuel card offer, Z Business Plus, that gives small and medium-sized businesses access to one of the country’s biggest fuel networks. 
 
Z has combined the Z, Caltex and Challenge networks with Z Business Plus so customers can now access more than 550 Z, Caltex and Challenge service stations and truck stops with a single account and one fuel card.  
 
Z’s General Manager of Commercial, Nicolas Williams, says Z asked small and medium Kiwi businesses what mattered most to them and used the findings to design Z Business Plus to meet their needs. 
 
In New Zealand there are around 150,000 small and medium-sized enterprises (SMEs) employing between one and 50 people. It was important to Z that we created a product designed specifically for these businesses and the 400,000 or so self-employed people around the country,” says Nicolas. 
 
Nicolas says SMEs are consistently seeking ways to improve productivity by freeing up time spent on low value activity, like refuelling their vehicles.  
 
We’ve combined our networks so that drivers have more sites to choose from and won’t need to take as many detours to fuel up. This means Z Business Plus offers a simple, convenient and fast way of keeping SME vehicles on the move around New Zealand. 
 
“The scale of our new combined network will help business owners save time, fuel and money. It will also help reduce the distance driven and time behind the wheel – improving driver productivity and safety,” says Nicolas. 
 
Nicolas says Z’s ongoing market research has consistently heard SMEs want to be rewarded for loyalty to their suppliers. 
 
“To ensure Z is recognising business customers for choosing us, Z Business Plus gives them 8 cents per litre fuel discount at any Z, Caltex or Challenge site, as well as the chance to earn Fly Buys or Airpoints on their accounts. 
 
Nicolas says Z Business Plus also reflects the need for payment flexibility. 
 
“Businesses owners have told us that cash-flow can be a challenge. That’s why we’ve added up to 40 days’ credit, and a choice of four invoice dates,” says Nicolas. 
 
More information on Z Business Plus can be found at https://business.z.co.nz/. Z is also launching a range of other fuel card offers under the new Z Business brand, to meet the needs of larger businesses, corporates and high fuel volume customers.    

                                                               

ENDS 

For more information or comment contact: Z Business Communications, Georgina Ball: 021 191 1433 or Georgina.ball@z.co.nz.

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