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09/12/2020

Z Energy launches its first biodiesel only truck stop at Highbrook in Auckland

For the first time in Z’s history, the company has made branded biodiesel available to diesel users at the Z Highbrook truck stop in Auckland.

Branded “Z Bio D”, the product is a blend of five per cent biodiesel made from a waste feedstock, mixed with 95 per cent regular diesel.

Z’s General Manager of Supply, David Binnie said that converting the pumps to biodiesel at Z Highbrook is part of the company’s intention to continue delivering on low carbon fuels.

“While our biodiesel production plant Te Kora Hou remains in hibernation pending increased customer demand or a more favourable policy environment to support low carbon fuels, we remain committed to continuing to meet demand for biodiesel from our more forward-thinking customers.

“To do so, we have imported a biodiesel from Australia that is similar to our own to supplement our remaining stocks. While we believe local production capability would be the best outcome for New Zealand’s low carbon future, we are pleased to support those customers such as infrastructure firm Dempsey Wood and NZ Post who are using biofuels as an immediate option for reducing their carbon footprint.”

David said that one of the key benefits of biodiesel is its compatibility with existing diesel engines.

“Many of our customers have been seeking lower-carbon options for parts of their fleet that rely on diesel. Z Bio D meets this need, as it complies with New Zealand’s strict diesel as well as biodiesel specifications, meaning customers can use it with confidence. It also improves lubricity, which reduces engine wear and tear. And the best part is, each tank of Z Bio D has around four per cent less greenhouse gas emissions than a tank of regular diesel,” said Dave.

Z Business card holders have been notified of the change at Z Highbrook and can use the biodiesel should they wish to use a high-quality fuel that is better for the environment. The company intends on using the initiative to learn more about how customers are using a low-carbon fuel truck stop.

For those customers requiring regular diesel, the Z Highbrook service station continues to sell regular diesel, as well as other Z truck stops in the area.

Media contact – Victoria.Crockford@z.co.nz

02/12/2020

Z Energy launches NZ-first pay by number plate option in time to make the Christmas road trip easier

Z Energy has launched another NZ-first innovation in its free app with a digital payment option that uses number plate recognition to make fuelling up easier, just in time for the Christmas road trip.

To use pay by plate, motorists simply need to download Z App and register their number plate. Once registered, the cameras at Z Energy service stations will read the vehicle’s number plates automatically and release the pumps in any lane. Payment is automatically processed in the app once the nozzle is replaced - allowing the customer to fill up and go without needing to enter the store.

An evolution of the company’s successful ‘Fastlane’ trial, the pay by plate feature is all about ease and choice for customers, and follows in the footsteps of other leading in-app innovations such as award-winning virtual fuel tank, Sharetank, Pre order coffee and fuel emission smart calculator, Carbon Count.

In the time of COVID-19, pay by plate is also about giving customers the choice to pay their way with a contactless option said Z’s Chief Customer Officer, Jane Anthony.

“We knew from the big increase in the popularity of our pre-order coffee in Z App after Alert Level 4 was lifted that many people are after a touch-free and efficient way of making purchases. Pay by plate provides another option for making filling the tank more convenient and reducing the number of surfaces customers need to touch.”

Pay by plate is currently available at 61 Z Energy stations around the country.

For more information, see Pay with Z App.

Media contact – Victoria.Crockford@z.co.nz

 

16/10/2020

Z’s virtual fuel tank Sharetank wins big at 2020 Australasian CX awards

Z Energy is focused on delivering world-class customer experience to Kiwi motorists and is delighted that its virtual fuel tank, Sharetank (patent pending) has won the ‘Best Use of Tech to Revolutionise Customer Experience’ at the Australasian CX Awards – “the ultimate accolade in CX to benchmark and recognise CX excellence and innovation in the region”.

Z’s Chief Innovation Officer, Scott K Bishop said that Sharetank, which is one of the fastest growing products in company history, was co-created with customers and is all about giving them confidence they are accessing transparent pricing that is right for them.

“We know some customers drive across town to save money, which certainly isn’t the best use of their time. When they pre-buy through Sharetank, we will automatically give them the lowest Z pump price within 30 kilometres so there is no need to travel to get it. They can buy when the price is right for them and redeem anywhere across Aotearoa. Sharetank really is a win-win for our customers.”

Sharetank customers can also share their virtual fuel with up to five other people. Z’s Chief Customer Officer Jane Anthony said that this sharing capability really came to the fore during New Zealand’s “lockdown”.

“Using Sharetank, Z was able to donate and distribute fuel amongst Student Volunteer Army members, who were working to ensure groceries and vital supplies reached those communities who were most in need. It showed the power of technology to scale up positive impact and we think that is a part of what makes Sharetank a revolutionary experience in the New Zealand fuel market.

“Sharetank was one of our first demonstrations of the impact of empowered, cross functional teams and I congratulate our team on their dedication and success, which has now been recognised internationally,” said Jane.

This is not the first win for Sharetank, which also recently won an Australasian Good Design Award. Z looks forward to continuing the demonstration of CX excellence through other Z App features, such as our market leading Pre-order coffee and smart fuel emissions calculator, Carbon Count.

Learn more about Sharetank.

08/10/2020

Product Safety Recall — Reusable cup recalled after manufacturer advises default

  • What: Brown Z Espress BYO Reusable Cup with ‘Byo Cup’ printed on the cup sleeve and lid has been recalled
  • When: Sold at Z Energy Sites on promotion from August 2018 until October 2020
  • Action: Return to nearest Z service station for full refund
  • Exception: Z Espress cups without the Byo branding are not included in this recall

Z Energy has been advised that BioPak in Australia have recalled their ByoCup product manufactured since 2013 after concerns that the bottom of the cup may detach which could lead to injury if occurring while containing hot liquid.

BioPak Product Recall: All BioCups sold since 2013

Z Energy sold a Z branded ByoCup (image included), the Z Espress branded Brown Reusable BYO Cup for a one-off campaign that launched in August 2018 through its Z Retail service station network, designed to promote reusable cups as a means of reducing waste and encouraging sustainability.

While we have instructed the removal of any remaining stock through our network, we’re encouraging any customer who purchased the promotional Z Espress branded Brown Reusable BYO Cup as pictured to return it to their nearest Z Service Station for a full refund of the $10 original purchase price. Receipt of purchase is not required to obtain the refund.

All other Z branded reusable/KeepCup’s (including the new Z KeepCup range) are unaffected by this manufacturing recall.

We apologise for any inconvenience this may cause for our customers and would like to thank them for their understanding and their commitment to sustainability through utilising reusable cups.

If any customer has a question regarding this recall notice then please email general@z.co.nz.

BioCup

24/09/2020

Z taking every precaution to manage risk posed by positive COVID-19 customer visiting Z Tūrangi

Z Energy has been advised that a customer who is now a confirmed positive COVID-19 customer visited its Z Tūrangi service station on Sunday 20th September 2020 between approximately 11am and 11.15AM.

The Ministry of Health has advised that all staff and customers are considered casual contacts at this stage. As per official guidelines, Z therefore encourages any customer who visited Z Tūrangi on Sunday 20th September to monitor their health for 14 days and to isolate themselves immediately if any symptoms develop and phone Healthline or their GP to arrange to be tested.

For additional information, see the New Zealand Government's COVID-19 website.

As a precautionary measure, the Z Tūrangi convenience store and adjacent toilets have been closed for the purposes of a deep clean and our retailer has asked all their staff members to undertake a COVID-19 test as soon as is practicably possible.

We expect the deep clean to be completed by this afternoon (Thursday 24 September 2020). In the meantime, customers can purchase fuel via Pay-At-Pump.

Z has been actively managing the risk posed by COVID-19 at all its sites with the maintenance of Perspex screens between customers and staff, hand sanitiser for all customers, regular cleaning of high touch surfaces and the display of official NZ COVID Tracer App QR codes and manual registers to ensure all customer can check in. We also have Sharetank, a contactless payment option via Z App should people prefer.

We wish a speedy recovery for the customer concerned and ask all our customers to stay safe by maintaining precautionary hygiene measures and using the NZ COVID Tracer App to keep a log of their movements wherever possible.

If you have any questions regarding this, then please contact us on 0800 474 355 or general@z.co.nz.

ENDS

Media contact – Victoria.Crockford@z.co.nz

 

03/09/2020

Z seeks previous corporate employees for remediation payment

Z is seeking any person that was previously employed by the corporate division of its business from 1 January 2014 to contact the company urgently as they may be entitled to a remediation payment due to an historical holiday pay miscalculation.

At the end of 2019, insights from a flexible working project led Z to conduct a thorough investigation of its payroll system to ensure it was compliant with the Holidays Act 2003. A recently completed report from independent external experts commissioned by Z highlighted a number of areas where the complex Act had not been implemented correctly.

General Manger People and Culture, Helen Sedcole says, “We have always taken pride in the way we look after our people, and in this instance, we have let them down. For that, we are incredibly sorry. Our focus right now is to put things right for both previous and current employees while ensuring our payroll system and processes are updated so that this does not occur in the future.

“We would therefore like the approximately 550 previous permanent, fixed term or casual employees who were employed by Z Energy, Z Energy 2015 Limited or Chevron NZ since 1 January 2014 to get in touch so we can provide more details.”

The company is aiming to complete the complex task of reviewing thousands of lines of payroll data from the last seven years to calculate and undertake any required remediation payments by the end of the current financial year. At this stage Z expects the total payment to be approximately $1.3 million - covering the entire seven-year timeframe.

Previous employees are encouraged to email holidaysact@z.co.nz so that Z can work with each individual on what this means for them.

ENDS

Media contact – Victoria.Crockford@z.co.nz

 

27/08/2020

Potential scam alert

Caltex New Zealand has been made aware of a phishing email that is currently circulating among a select number of Caltex Retail operators and corporate staff.

We are currently investigating and will provide updates should relevant information come to hand.

Neither Caltex nor Z will ever send you an email/SMS asking for your account or financial details, or your log in details for the Caltex or Z Apps.

If you believe you have received an email or SMS from someone pretending to be Z or Caltex New Zealand:

  1. Do NOT click on any unexpected/unusual links or open attachments.
  2. Delete the message from your inbox.
  3. Visit Netsafe to learn more about phishing and how to avoid it.

 

24/08/2020

Z’s virtual fuel tank Sharetank recognised in 2020 Australasian CX awards

Z Energy is focused on delivering world-class customer experience to Kiwi motorists and is delighted that its virtual fuel tank, Sharetank (patent pending) has been recognised as a revolutionary experience in the 2020 Australasian CX Awards.

Z has been selected as a finalist in the ‘Best Use of Technology to Revolutionise CX’ category alongside other Australia and New Zealand innovators including Optus, nib Group, Transport for NSW, TTI and Vodafone NZ.

Z’s Chief Innovation Officer, Scott K Bishop says that Sharetank was co-created with customers and is all about giving them confidence they’re accessing transparent pricing that’s right for them.

“We know some customers drive across town to save money, which certainly isn’t the best use of their time or their fuel tank. When they pre-buy through Sharetank they automatically get the lowest Z pump price within 30 kilometres of their location and don’t need to travel to get it. They can buy from the couch, work, the passenger seat or wherever suits them.

“Sharetank really is a win-win for our customers.”

Sharetank customers can also share their virtual fuel with up to five other people. Scott says that this sharing capability really came to the fore during New Zealand’s “lockdown”.

“Using Sharetank, Z was able to donate and distribute fuel amongst Student Volunteer Army members, who were working to ensure groceries and vital supplies reached those communities who were most in need. It showed the power of technology to scale up positive impact and we think that is a part of what makes Sharetank a revolutionary experience in the New Zealand fuel market.”

The team that created Sharetank has also been nominated for the CX Team of the Year award, which Scott says is a testament to Z’s digital and agile transformation.

“Sharetank was one of our first demonstrations of the impact of empowered, cross functional working teams and I congratulate our team on their dedication and success, which has now been recognised internationally.”

The awards ceremony will be held in Sydney on 15 October. For more information, please visit https://ashtonmedia.com.au/symposiums/cx-awards-2020/

To learn about Sharetank, head to: https://www.sharetank.co.nz/

ENDS

Media enquiries: Victoria Crockford, Victoria.Crockford@z.co.nz

07/08/2020

Z Energy looks to no longer promote forecourt concierge offer, focuses on broader customer experience

Z Energy is looking to make changes to the national forecourt concierge service as we increase our focus on the broader customer experience offer, putting in place measures to ensure the sustainability of our business long-term in an increasingly competitive and low margin environment.

Research undertaken at the end of 2019 showed most motorists no longer value the traditional service approach at their fuel station and now prioritise other elements of their experience when choosing a fuel retailer, with a focus on price and speed. This has led us to no longer look at promoting the national forecourt concierge offer from 1 October 2020, while retaining in-store attendants.

Z is working closely with its retailers on what this change in approach looks like, including any potential job impacts, and retailers are currently in discussions with their staff around proposed changes at a site by site level. Where roles may be impacted, we understand that retailers will be looking to redeploy where possible however it is possible that there may be redundancies.

Z’s General Manager of Retail Andy Baird says, "First, I'd like to acknowledge how difficult times of change are. A friendly face on the forecourt was a key point of difference when Z introduced the national concierge offer to the New Zealand market eight years ago. However, it is clear times have changed and that most Kiwis prioritise different things when it comes to their fuel retailer.

"For some time, our focus has been on the end-to-end customer experience, including those moments before customers arrive at our service stations. The recent addition of Sharetank to Z App, along with Fastlane and pre-order coffee are a testament to this approach and align with what our customers are telling us: that they want to fill up at a competitive price, get on the road quickly and have a moment of reward or enjoyment, and that they’re increasingly using digital solutions to do so."

While our retailers are working through what this change means at each site, Z is very mindful that this change may impact those customers who rely on the concierge service. The company is currently working through what assistance can be provided for those that need it. More details of what that may look like will be shared in the coming months as they are finalised.

ENDS

Media enquiries: Victoria Crockford, Victoria.Crockford@z.co.nz

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