Z Energy says sustained investment in developing and maintaining great leaders is the key to its winning a 2014 Aon Hewitt Top Companies for Leaders Award.
The Aon Hewitt award examines links between leadership practices and financial results across organisations in the Australasian region.
Z Chief Executive, Mike Bennetts said leadership is one of the fundamentals of how Z operates and the company are deeply proud of winning an award that sets it apart as an employer.
“Winning the Aon Hewitt Top Companies for Leaders Award truly reflects the sustained investment we have put into leadership since the beginning of Z,” said Mike.
“Right from day one, we were clear that leadership was an area where we would be world class and differentiate ourselves against the competition.
Z’s focus on leadership is underpinned by two key philosophies:
Within Z, both philosophies are lived out through sustained investment in leadership development across all areas of the business, including Z’s 2.500 retail site staff.
In 2013, Z offered its 22 retail site operators the opportunity to go through a 12 day leadership programme, the same programme that Z senior leaders and people leaders also attend.
“Stretching our leadership programme beyond our senior leaders at head office, was fundamental in ensuring all of our people were on the same leadership development journey.
“Through investment in our retail teams we’ve set them up to deliver a world class customer service experience for our customers, and as a result we’ve seen a 22% increase in customer service metrics ahead of our competitors.”
Z’s success in this space hasn’t come solely from training. Rather, it has been an expectation that its people always behave in a way that’s consistent with its leadership framework. The framework links directly to business outcomes, including financial performance measures and customer service metrics.
“At the time of induction, we’re very clear with our people about what we expect. This means that all our people are expected to ‘walk the talk’ through bringing to life the leadership tools we provide,” said Mike.
“We’re very pleased to have been recognised for the way in which we embed leadership within our organisation, however we realise there’s always room to improve and we’re committed to achieving more in this space.”