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Award recognises Z’s power is in its people

Z Energy says sustained investment in developing and maintaining great leaders is the key to its winning a 2014 Aon Hewitt Top Companies for Leaders Award.

The Aon Hewitt award examines links between leadership practices and financial results across organisations in the Australasian region.

Z Chief Executive, Mike Bennetts said leadership is one of the fundamentals of how Z operates and the company are deeply proud of winning an award that sets it apart as an employer.

“Winning the Aon Hewitt Top Companies for Leaders Award truly reflects the sustained investment we have put into leadership since the beginning of Z,” said Mike.

“Right from day one, we were clear that leadership was an area where we would be world class and differentiate ourselves against the competition.

Z’s focus on leadership is underpinned by two key philosophies:

  • That extraordinary leadership equals extraordinary results, and that
  • you don’t have to be a people leader to demonstrate leadership.

Within Z, both philosophies are lived out through sustained investment in leadership development across all areas of the business, including Z’s 2.500 retail site staff. 

In 2013, Z offered its 22 retail site operators the opportunity to go through a 12 day leadership programme, the same programme that Z senior leaders and people leaders also attend.

“Stretching our leadership programme beyond our senior leaders at head office, was fundamental in ensuring all of our people were on the same leadership development journey.

“Through investment in our retail teams we’ve set them up to deliver a world class customer service experience for our customers, and as a result we’ve seen a 22% increase in customer service metrics ahead of our competitors.”

Z’s success in this space hasn’t come solely from training. Rather, it has been an expectation that its people always behave in a way that’s consistent with its leadership framework. The framework links directly to business outcomes, including financial performance measures and customer service metrics.

“At the time of induction, we’re very clear with our people about what we expect. This means that all our people are expected to ‘walk the talk’ through bringing to life the leadership tools we provide,” said Mike.

“We’re very pleased to have been recognised for the way in which we embed leadership within our organisation, however we realise there’s always room to improve and we’re committed to achieving more in this space.”

Julie Malcolm



Z response on industry issue of docking site staff wages

MBIE has written to the retail fuel industry around the recent issue of some operators docking wages from retail site staff for drive-offs.

Z has decided to make its response to this letter public in the interests of being clear and unequivocal on the company's position for customers, staff and the New Zealand public.

Check out our attached response here


Z brings Blokhedz retail craze to NZ

New Zealand’s next big retail collectable craze strikes at more than 200 Z service stations today.

Z is bringing the stackable collectables Blokhedz to NZ for the first time, with 16 DC Comics Super Hero and Super-Villain characters to collect, stack, trade and take into battle.

“Blokhedz can be stacked and played with any number of ways. We hope Kiwis will love the challenge of collecting and trading them, stacking them, and taking on family and friends in Super Hero inspired games,” Z General Manager Retail, Mark Forsyth says.

“We reckon they’ll be flying out of Z stations faster than Superman himself.”

“At Z we pride ourselves on being fun-loving, and we think our customers do too – it’s the Kiwi way.  We reckon our customers will love the DC Comics Blokhedz range, and will have heaps of fun with them,” Mark says.

“Half of the fun comes from collecting and trading the characters to try and get the full set – and the fastest way to do this is to join forces with family and friends. The other half is taking on family and friends in Blokhedz games and challenges – like building the biggest or craziest stack.

“The Blokhedz DC Comics Super Heroes and Super-Villains will appeal to Kiwis across generations – everyone has their favourite,” Mark says.

Z is giving away Blokhedz with every $40 spent (excluding tobacco products) while stock lasts. Head to z.co.nz/blokhedz to find out more about the Blokhedz characters, games you can play and competitions you can enter.


Xero and Z Energy team up to save customers’ time

Xero and Z Energy have today announced that Z Card customers can now sign up to have a copy of their invoice data transferred automatically to Xero, saving thousands of small businesses time manually entering transactions.

Without having to manually enter data, a Z Card bill will show up in Xero ready to be coded and approved. Z is New Zealand’s first fuel retailer to be providing this service to its customers.

Xero’s NZ Managing Director Victoria Crone said having an innovative kiwi company like Z integrating invoicing seamlessly into the Xero global financial platform for small business was a huge milestone.

“Xero and Z have a lot of synergies. We were both founded in New Zealand and we both recognise the importance of small businesses and love finding ways to make it easier for them to be productive,” Crone said.

“Xero is connecting big business to small business and through our open API we are creating new opportunities and saving kiwi small businesses their most valuable asset time.

“There is great potential for businesses, like Z, to interact with our more than 100,000 New Zealand customers,” Crone said.

Z Energy’s Commercial General Manager Lindis Jones said working with Xero is just another way Z is looking to make its customers’ lives easier.

“We know that time is really important to our customers and through partnering with Xero we can help them spend more time focussing on the things that really matter.

“We think customers will appreciate saving time on doing administration each month, and the Z Card invoice feed into Xero won’t cost a cent,” Lindis said.



Z ‘branching out’ to help customers feed their gardens

Z Energy’s waste reduction journey turns another corner this week, with an initiative that will have customers’ gardens blooming.

Z is rolling out help-yourself stands for coffee grounds from its convenience stores on its service station forecourts. Coffee grounds can be collected in compostable bags from the new stands at 33 Z sites around New Zealand.

“The grounds from our coffee machines currently go to compost, along with our other unsold food waste, but some of our customers have been asking if they could have the coffee grounds to put on their gardens,” says Z Sustainability Manager Gerri Ward.

“About 40% of all of householders’ waste is composed of food waste in New Zealand, so this is another way of highlighting alternative uses for food waste than sending it to landfill, where it emits harmful greenhouses gases.

“New Zealanders are pretty good at recycling plastics, paper and glass, but we tend to think less about food waste,” says Gerri.

Giving away coffee grounds and composting food waste is one small but important part of Z’s waste reduction journey. Z set a target in 2012 of reducing waste to landfill from its petrol stations by 70% by the end of 2015.

“Two years later we’re more than three quarters of the way there.  While the network has grown from 204 Z stations in 2012 to 213 stations today, our waste to landfill is about a third of what it was, thanks to the brilliant efforts by retailers and site staff,” Gerri says.

“Back in 2012, about half our petrol stations did any form of recycling. Today it’s a different story.  Nearly all our stations now recycle cardboard and half recycle plastic, cans and glass.

“About half of our sites also have food waste collection. So far this year we’ve diverted about 226 tonnes of food waste from landfill.  Mostly this goes into compost or pig food.  Giving away coffee grounds to local gardeners will help us reduce our food waste even further.”

Z is also looking to reduce waste before it comes onto its stations.  “An example of how we are doing that is by working with our magazine supplier to tailor the magazines delivered to each station to reduce the wastage,” Gerri says.

“We’ve made great progress towards achieving our goal of a 70% reduction in waste to landfill from our stations by 2015. We’re still working hard to improve and continuing to make good progress thanks to our station staff and members of the public using recycling bins at our stations, and new initiatives like our coffee grounds stands.”

Check out all of the Z Stations that have our coffee grounds:

Z Station Region Find the Z Station
Z Kamo Whangarei www.z.co.nz/Z-Kamo
Z Porowini Whangarei www.z.co.nz/Z-Porowini
Z Mosgiel Dunedin www.z.co.nz/Z-Mosgiel
Z Andy Bay Dunedin www.z.co.nz/Z-Andy-Bay
Z Oamaru Oamaru www.z.co.nz/Z-Oamaru
Z Valley Dunedin www.z.co.nz/Z-Valley
Z Addington Christchurch www.z.co.nz/Z-Addington
Z Curletts Rd Christchurch www.z.co.nz/Z-Curletts-Rd
Z Hornby Christchurch www.z.co.nz/Z-Hornby
Z Templeton Christchurch www.z.co.nz/Z-Templeton
Z Dee St Invercargill www.z.co.nz/Z-Dee-St
Z Gladstone Invercargill www.z.co.nz/Z-Gladstone
Z Queenstown Queenstown www.z.co.nz/Z-Queenstown
Z Ashburton Ashburton www.z.co.nz/Z-Ashburton
Z Caroline Bay Timaru www.z.co.nz/Z-Caroline-Bay
Z Picton Picton www.z.co.nz/Z-Picton
Z Grove Rd Blenheim www.z.co.nz/Z-Grove-Rd
Z Richmond Nelson www.z.co.nz/Z-Richmond
Z Inglewood Inglewood www.z.co.nz/Z-Inglewood
Z Pioneer Hwy Manawatu www.z.co.nz/Z-Pioneer-Hwy
Z Sanson Manawatu www.z.co.nz/Z-Sanson
Z Stratford Taranaki www.z.co.nz/Z-Stratford
Z Waiwhakaiho Taranaki www.z.co.nz/Z-Waiwhakaiho
Z Hutt Rd Wellington www.z.co.nz/Z-Hutt-Rd
Z Kapiti Rd Wellington www.z.co.nz/Z-Kapiti-Rd
Z Levin Manawatu www.z.co.nz/Z-Levin
Z Mana Wellington www.z.co.nz/Z-Mana
Z Masterton Wairarapa www.z.co.nz/Z-Masterton
Z Petone Wellington www.z.co.nz/Z-Petone
Z Vic Corner Wellington www.z.co.nz/Z-Vic-Corner
Z Five Crossroads Waikato www.z.co.nz/Z-Five-Crossroads
Z Dinsdale Waikato www.z.co.nz/Z-Dinsdale
Z Pukete Waikato www.z.co.nz/Z-Pukete



Z completes $3.4 million investment in Christchurch

One of Christchurch’s oldest remaining central city service stations, Z Moorhouse, reopens this week as one of the country’s most modern.

Despite surviving the Christchurch Earthquakes, Z Moorhouse has now been completely knocked down and rebuilt in a $3.4 million redevelopment.

Z Energy says Z Moorhouse is the company’s first service station redevelopment in the South Island in more than 10 years.

The new site will have an enhanced food and beverage offering, with Z Espress coffee and locally made pies, and will operate 24 hours – creating six new jobs.

The redevelopment has also included building a new Z2O car wash, redesigning the forecourt, rebuilding the convenience store and replacing all underground fuel tanks.

Z General Manager Retail Mark Forsyth said Z Moorhouse has been redeveloped with speed and sustainability in mind.

“We’ve designed it to be one of the most modern and speedy service stations anywhere in the country: with eight lanes, a bigger forecourt, all three grades of fuel on all pumps, stretchy hoses that mean you can fill from either side, a hi-flow diesel pump for larger diesel vehicles and optional pay-at-pump.

“It’s also designed to operate sustainably, with recycling of water in the car wash and energy efficient LED lighting.”

Z has also installed the latest technology high definition, multi-camera CCTV system to keep staff and customers as safe as possible.

Z Moorhouse is the first ‘knockdown-rebuild’ by Z, or predecessor Shell, in the South Island in more than 10 years. (The last South Island development by Shell was Z Mosgiel in 2003.)

Since acquiring Shell’s New Zealand distribution and sales operations four years ago, Z has committed to a national network investment programme. Its next South Island knockdown-rebuild is scheduled to begin at Woolston in October. Z is also exploring new developments and redevelopments for several other Canterbury and South Island locations including Christchurch, Darfield, Dunedin, Queenstown, and Blenheim.


New Z office doing Good in the Hood in Mount Eden

Z Energy’s new Mt Eden office is giving away $4000 to four local community groups to celebrate its opening, and it’s up to Mt Eden residents to help decide how the money is split.

On 18 August Z Energy moved into its brand new Mt Eden office, the ‘Z Loft’, where more than 30 staff members formerly located at two separate Auckland offices, are now able to base themselves at a single location.

The one thing that remained at the heart of the move was doing ‘Good in the Hood’.

As part of Z’s Good in the Hood programme, the Z Loft is giving away a share of $4000 to four Mt Eden charities: CanTeen Grafton, Salvation Army, Home & Family Counseling, and Mercy Hospice. The way the money is split will be decided by the local community – the public can cast their vote at the Z Loft’s local Mt Eden café, Cool Food (20 Normanby Road), until 18 September. 

“This is something we’re really excited about and encourage our Mt Eden community to come in and visit us and cast their votes. The staff at Cool Café have been so fantastic and we reckon this is a great way to give back to our community in Mt Eden,” says Z’s Philippa Reid, who helped manage the opening of the new Auckland office.

To top this all off, most of the old Z Energy offices’ pre-loved furniture was donated to the local Glenfield Rugby Union & Sports Club and local community group Te Tai-Awa o te Ora; both were ecstatic at their newly acquired furniture.

Good in the Hood is a nation-wide programme through which Z gives away more than $1.2m a year to hundreds of neighbourhood groups.



Z bucks the trend on service station robberies

Z Energy has proven that crime can be beaten after bringing down the number of robberies across its service station network from 34 in 2005 to five this year.

In 2005, the Z business recorded 34 robberies across its sites – averaging one robbery a fortnight. At the time, the service station industry appeared destined to remain a target for robbery but Z was determined to change this.

“We just weren’t prepared to continue being a target for crime. We have made significant investments in robbery and crime prevention and as a result have made our sites safer for our staff and customers,” said Z Energy Retail General Manager Mark Forsyth.

“Through our investment and ongoing efforts to buck the robbery trend, we have reduced this number from 34 per year to five in the last 12 months,” said Mark.

“That’s still five too many and we’re committed to zero, and we’re increasingly making our business safer for our customers and staff through discouraging crime.”

From 2005 to 2012, Z installed CCTV cameras, introduced a lock door policy at high-risk sites during certain hours and began installing fog cannon units that visually impair robbers when they attempt to rob the site – the result of these investments has been a substantial decrease in robberies.


Z has continued to step up its fight against crime over the past two years with a four pronged approach, including:

• Rolling out a nationwide $8 million high tech high definition digital cameras to make robbers highly visible and recognisable on site

• Trialling license plate recognition technology to combat petrol thieves

• Trialling invisible liquid DNA spray to deter would-be robbers

• Installing maximum security intelligent safes and keeping minimal amounts of cash on site at any time.

 In addition to reduced robberies, Z has seen a 75 per cent decrease in petrol drive offs at its high definition camera trial sites across Auckland in the last six months. The new high definition cameras have helped to prevent petrol drive offs, while keeping away would-be robbers with crystal clear, live footage of themselves on big screen TV.

“Thanks to our high definition footage, four of the five robberies resulted in the robbers being successfully caught, so we reckon robbing a Z service station is just plain stupid. And if you turn up to one of our sites in a stolen car, our camera system can now immediately alert the Police.

“We’ve achieved great results, however every robbery on site is one too many and we remain determined to achieve zero robberies on site in years to come and ultimately keep our staff and customers safe,” said Mark.



Emergency Services tops with New Zealand communities

The voting phase of Z's Good in the Hood programme is over and 656 groups throughout New Zealand have already received over $1million relative to how hundreds of thousands of New Zealanders voted.

Votes were cast at 210 Z service stations throughout New Zealand, where customers got to decide between four community groups. A by-product of this process, with such a huge nationwide sample, is that it has provided an insight into what is important to New Zealanders in their local communities and what they want to support.

Mark Forsyth General Manager Retail for Z said: “Analysing the results of where New Zealanders wanted to show their support has been a really interesting exercise in providing a snapshot of the concerns of New Zealand communities across the board.”

The category that overpoweringly received the most votes across the country was „emergency services‟, which received almost twice as many votes as the next highest category. These services across New Zealand have received $221,600.

Mark said “While on the face of it this was surprising, once we thought about the fact that New Zealand has 14,000 kms of coastline, making us the 10th longest in the world; we have a high percentage of people who get involved with outdoor recreation; our ambulance services are charitable trusts; as are our Air emergency services which are a vital life line in a country which is largely rural and has some very rugged territory, it wasn‟t so surprising after all.

“The second highest category for votes was for organisations that support people with cancer and their families. They received $120,359.

“This makes sense when you think how cancer affects most of us at some point in our lives. We may be diagnosed with cancer ourselves or have family members, friends or neighbours with the disease. Over 22,000 New Zealanders are diagnosed every year.

“Emergency services and cancer support organisations provide services that could be needed by any one of us at any time.

“We think that across New Zealand, this has impacted on how people cast their votes,” Mark said.

The category to get the third highest number of votes was organisations involved in supporting and helping babies and young children and their families. These three groupings have together received over half of the total funds distributed to neighbourhoods throughout New Zealand as part of Z‟s Good in the Hood programme.

Broadly speaking the groups fell into twelve categories of groups which provide support and care for children and babies, youths, the aged, people with health problems (not cancer), cancer, emergency services, people with disabilities; budgeting advice, community patrols, community houses and groups, schools, victims, and people who need help with food.

Mark said: “The Good in the Hood programme came about because we wanted our 210 Z service stations to be at the heart of their neighbourhoods, with local operations benefiting local people,” said Mark.

The criteria for participation for the groups was that the funds had to help people who need it; be for a specific project; and the groups had to be active in the service station‟s neighbourhood.

Every Z service station in New Zealand supported four neighbourhood groups that had applied to be part of the programme. Customers making a purchase at a Z station during March were given an orange token and invited to vote for the organisation they wished to support.

A further $1,000 per service station was also set aside for Z‟s local retailers to support other neighbourhood projects as they arise through the year.

“We have been incredibly impressed by the calibre of applications received for the programme, and have been humbled by the passion and commitment demonstrated by many of these groups and the amazing work they‟re doing in their local neighbourhoods.

“These are tough economic times, but these groups have an unwavering focus on helping people, and as a Kiwi company we want to help them make a difference for New Zealanders. A great outcome for Z and the community has also been the continued involvement of Z site staff with these groups beyond just the cash from Good in the Hood,” Mark said.

The funding for the twelve categories was distributed as shown in the list below. To see how much funding your favourite neighbourhood group received, visit www.z.co.nz/Groups.

Emergency services $221,600

Cancer support groups $120,359

Children and babies $111,035

Community Groups $89,491

Disability support 64,180

Victim support $56,987

Other health issues $52,897

Supporting youth $45,388

Food banks etc. $41,143

Aged support $24,082

Schools $6649

Budgeting $3,140

- ends - 



National network for Z's newest product

Z Energy is upgrading its national network of truck stops to add Z DEC on pump at 12 more sites over the next few months, making life on the road easier for drivers of SCR vehicles.

Z DEC (Z Diesel Emission Cleaner) is already available at Z Sanson on State Highway 1, and Z Sylvia Park truck stop, Mt Wellington, Auckland. Four more Z truck stops will get Z DEC on pump in May – starting with Turangi and Whangarei over the next week, then Grove Road (Blenheim) and Seaview (Wellington) later in the month.

Another eight sites will have Z DEC on pump by July – Hamilton, Hewletts Road (Mount Maunganui), Sawyers Arms Road (Christchurch), Dunedin, Highbrook, Pokeno, Napier and Roscommon Road (Wiri).

Z DEC is a diesel exhaust fluid that, in conjunction with Selective Catalytic Reduction (SCR) technology, is designed to help reduce vehicle emissions, namely nitrogen oxides.

Z’s General Manager Commercial, Lindis Jones, says Z is rolling out Z DEC at selected Z truck stops nationwide to make it more convenient for drivers to fill up on both their diesel and exhaust fluid with Z.

“We know many major engine manufacturers and their customers have chosen SCR technology for their vehicles to meet emission reduction targets. Now Z is making it more convenient for SCR vehicle drivers to fill up through its national network of selected truck stops.

“We’ll have Z DEC available at 14 sites by July, providing national coverage for customers who are choosing SCR technology to reduce their vehicle emissions. It’s about making life on the road easier, and offering a product that more of our customers are looking for as they turn to cleaner emission vehicles.

“We reckon customers will appreciate having more locations where they can top up both their diesel and Z DEC at one stop, and the added convenience of being able to pay for both diesel and Z DEC on the same fuel management card – their Z Card,” Lindis said.

“One of the important things we’ve considered in rolling out our Z DEC network is the need to handle diesel emissions fluids carefully because of their ammonia content. Filling up at the pump means you don’t have to worry about the issues that go with buying and storing diesel exhaust fluids (DEFs) in bulk containers. Containers need to be stored, cleaned and disposed of in a safe way that takes the eco-toxicity of DEFs into account – for example, it’s vital they’re not just washed out with water and tipped down a drain. Z’s network and the Resource Consents process we have worked through, reflects this. It’s one less thing for our customers to worry about,” Lindis said.

Z DEC is just another way Z is looking to deliver on our environmental and sustainability objectives. Other examples include waste reduction, water reduction, upgrading lighting to LED and biodiesel.

Background information

  • The Z DEC network will cover the Northland, Auckland, Waikato, Bay of Plenty, Hawkes Bay, Central North Island, Manawatu, Wellington, Marlborough, Canterbury and Otago regions. 
  • Z DEC is used only in SCR vehicles. It cannot be used for EGR (exhaust gas recirculation) vehicles, or any other non-SCR vehicles.
  • It is not mixed with diesel, but stored in a separate tank in the vehicle. Z DEC (like other diesel emissions cleaners) must not be put directly into a diesel tank as this will damage the vehicle.  
  • Drivers can find their nearest Z truck stop with Z DEC at Z’s site locator at z.co.nz/findZDEC. More information on Z DEC can be found at z.co.nz/ZDEC


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