About Z

Now that most parts of New Zealand have started to see their local Shell sites change into Z, it’s time for fuel card customers to be sent a new Z card to replace their Shell Card.

All Shell Cards will be replaced with a Z Card over the next few months. The first cards were mailed on 1 February 2012, and it will take until June for all customers to receive their new look card. In the meantime, all Shell Cards will be accepted at all Z and Shell sites as usual.

If you are an existing Shell Card customer, here is some important information about your new Z Card:  

• Your new Z Card simply replaces the old Shell Card in your wallet
• Your new Z card will have the same PIN that was loaded to the old Shell Card, and you can start using it straight away
• Your new Z Card will have the same card limits and product restrictions originally specified
• Your old Shell Card will automatically expire at the earlier of:
  • the first use of your new Z Card, or
  • the end of the month after the new Z card was issued.

  So if your new Z card is issued in February, your old Shell Card will expire on the last day of March, or earlier if you start using your new Z Card.

• Once you’ve received your new Z Card, please destroy your old Shell Card by cutting it in half, and dispose of it responsibly
• Your new Z Card can be used at any Z or Shell service station or Truckstop (as can the old Shell Card until it expires as above)
• Next time you login to our online self-service Z Card Online, you’ll also notice the look a has changed.