19/08/2011 - General News
Z Energy came to Turangi this morning, bringing the distinctive Kiwi brand to one of the busiest service station sites in New Zealand.
The opening of Z Turangi is the ninth in a 10 site pilot programme, following sites in Auckland (three), Christchurch (two), Wellington (two) and Waiouru (one).
Z is jointly owned by the New Zealand Superannuation Fund and Kiwi company Infratil. The decision to replace the Shell logo with a new brand that reflects the local ownership of the business was developed following one of the largest pieces of customer research into what Kiwi consumers want in a locally owned service station.
“As Z Energy, we can now bring our customers a new retail offer under a brand that is all about New Zealand,” said Z CEO Mike Bennetts.
Mike said the most immediate and visible change will be one of the largest rebranding exercises in recent New Zealand history, but changing the colours and the brand is only a part of the story.
“The Z brand will provide a visual point of difference and our customers will know they’re supporting a Kiwi company when they shop with us. More importantly, our new look stores will provide customers with a completely overhauled and significantly improved offer,” Mike said.
With the Z brand we have redesigned our stores and our offer around what people told us they want - we have made a commitment to forecourt service and we will be offering café quality food and coffee.
So what will the first Z customers see and experience?
“People told us that they want to get in, get world-class fuel, good coffee and fresh café-quality food and be on their way quickly. They want dedicated forecourt service to be there for people that want it and they want clean, modern restrooms.
“We’ll deliver all of these things under the Z brand and we’re going to support New Zealand businesses along the way – for example our new pies are produced in the Hawke’s Bay, and our cupcakes are made by Laurel Watson in Auckland.”
Mike said that, perhaps above all else, customers wanted Z to contribute to the New Zealand economy and to things that matter in our local communities.
“So, while the profits from the Z business will be kept in New Zealand and go towards meeting the costs of superannuation, we will also be investing directly in the things that matter locally,” he said.
“Today is a milestone in the unveiling of the new Z brand, but a brand and a logo is the tip of an iceberg. We want Z to be a world-class Kiwi company and we want to be judged upon what we deliver and how we go about it.
“We reckon customers deserve better than what they’ve had up until now. Customers are ready for a change and the feedback we have had from our Z pilot sites so far says we are on the right track,” said Mike.
Customers can provide feedback on the Z experience directly through z.co.nz or through the Z Facebook page at www.facebook.com/zenergynz.