24/08/2020 - General News
Z Energy is focused on delivering world-class customer experience to Kiwi motorists and is delighted that its virtual fuel tank, Sharetank (patent pending) has been recognised as a revolutionary experience in the 2020 Australasian CX Awards.
Z has been selected as a finalist in the ‘Best Use of Technology to Revolutionise CX’ category alongside other Australia and New Zealand innovators including Optus, nib Group, Transport for NSW, TTI and Vodafone NZ.
Z’s Chief Innovation Officer, Scott K Bishop says that Sharetank was co-created with customers and is all about giving them confidence they’re accessing transparent pricing that’s right for them.
“We know some customers drive across town to save money, which certainly isn’t the best use of their time or their fuel tank. When they pre-buy through Sharetank they automatically get the lowest Z pump price within 30 kilometres of their location and don’t need to travel to get it. They can buy from the couch, work, the passenger seat or wherever suits them.
“Sharetank really is a win-win for our customers.”
Sharetank customers can also share their virtual fuel with up to five other people. Scott says that this sharing capability really came to the fore during New Zealand’s “lockdown”.
“Using Sharetank, Z was able to donate and distribute fuel amongst Student Volunteer Army members, who were working to ensure groceries and vital supplies reached those communities who were most in need. It showed the power of technology to scale up positive impact and we think that is a part of what makes Sharetank a revolutionary experience in the New Zealand fuel market.”
The team that created Sharetank has also been nominated for the CX Team of the Year award, which Scott says is a testament to Z’s digital and agile transformation.
“Sharetank was one of our first demonstrations of the impact of empowered, cross functional working teams and I congratulate our team on their dedication and success, which has now been recognised internationally.”
The awards ceremony will be held in Sydney on 15 October. For more information, please visit https://ashtonmedia.com.au/symposiums/cx-awards-2020/
To learn about Sharetank, head to: https://www.sharetank.co.nz/
Media enquiries: Victoria Crockford, Victoria.Crockford@z.co.nz