Progress 2016 to 2020

How we’re tracking – 2016-2020 Sustainability Goals

Back 2011, we established a list of sustainability targets for 2012 – 2015.

We put measurements and management systems in place in order to report on how we tracked against our targets. Check out our full 2012 – 2015 report.

Recognising that #WeCanDoBetter, in 2016 we reset the baseline. So, how are we tracking? We’ve provided a summary below and at the end of 2020, we’ll produce a full report.


Use less, waste less

We’ve economised our resources and as a result the environmental footprint of our direct operations has reduced. We're not wasteful - we’ve done more with less. We’ve taken the full environmental cost of our activities into account in our business.

How we’re tracking:

Keep CupCarbon: Our carbon emissions have reduced by 10% and we offset on an annual basis what we can’t avoid

Waste: We’ve set up the largest public recycling network in New Zealand with 370 bins at 146 Z sites across New Zealand. Despite this, the national waste infrastructure has been constricted and we’ve seen waste to landfill increased from our sites. That hasn’t stopped us taking action including:

Electricity: We’ve completed the installation of LED lighting on Z forecourts and total electricity consumption is down 24% from a 2012 baseline although electricity on retail sites is up 3%. This is despite the increased food and coffee offering across the network. A focus on efficiency has seen year on year declines since 2017.

Water: At least 75% of the water used in our car washes is recycled and we are proud to support Refill NZ as well as offer free tap-water refills at Z Espress sites.


Make purchasing decisions that support sustainability

Through our purchasing decisions, we support a world that prospers within sustainable parameters.

How we’re tracking:

EV StationSuppliers: We have a Supplier Code of Conduct in place to ensure we’re on the same page around ethical business practices, people and community, health and safety and the environment.

Customers: Te Kora Hou, our BioD plant in Auckland, now supplies biodiesel to our customers with bulk tanks or those filling up at private truck stops throughout the Upper North Island.

Development: We’ve invested in Mevo, Australasia’s first free-floating car share company, based in Wellington & partnered with Flick Electric to maximise the innovation potential of the energy sector as it transitions to a lower-carbon future.

New technology: EV chargers are available at seven of our sites and and we’re seeing increasing year on year demand.



Enable others to reduce their environmental impact

Through leadership, advocacy and partnership, we’ve inspired and enabled Kiwis to innovate and lead the world in taking responsibility and action to reduce their environmental impact.

How we’re tracking:

Carbon Count Tui Resized5Emerging transport technologies: As an active member of the New Zealand Bio Jet Consortium, we’re working to develop a solution for sustainable aviation fuel, in addition to keeping our eye on the future for hydrogen.

Customer offsetting: In 2019 our commercial customers were gifted 2,500 native trees for Christmas. We have an exciting proposal for our Retail customers, launching soon in 2020.

Partnerships: From vegan pies and KeepCups to Bio-D and permanent forests and we continue to build partnerships for a low carbon economy. Get in touch if you want to join.

Local forests: We’ve invested $2.45 million in Permanent Forests across 12 projects in New Zealand – from the Coromandel to Otago to offset operational emissions. Staff projects have also funded the planting of 50,860 native trees (and counting) through Trees That Count.

Policy development: We actively support the development of low carbon policy in NZ including the Zero Carbon Act and Emissions Trading Scheme and support the School Strikes 4 Climate. Our public submissions can be found here

Thought leadership: We’re a founding member of the Climate Leaders Coalition and active members of the Sustainable Business Council & Sustainable Business Network. See our Sustainability 101 guide to get started on your organisations’ sustainability journey.


Our environmental impacts are reported annually in line with GRI and <IR> standards. Take a look at our Annual Reports for more information.