COVID-19 Update

Last updated: 22 September 2021

Kia Ora,

Here you’ll find everything you need to know about what we’re doing to keep New Zealand fuelled up, safely through COVID-19. The situation is constantly changing, so please visit regularly for new updates.

We know how important it is to get fuel when you need it; that’s why Z is considered an essential service. We’re committed to staying open, with some changes in place.

All of our service stations are currently open.

Jump to:

Alert Level 3 — Auckland

What’s available, where?

All of our service stations are currently open.

You can find the most up to date information about available sites through our site locator.

Currently, all of our service stations are open with restrictions on the number of customers at a time in the store for the safety of everyone. Hand sanitizer is available at the counter.

Our food

We know how important it is for essential services workers to be able to grab some food on the run. That’s why we’re continuing to offer a range of pre-packaged foods, hot foods and hot drinks. We will be continuing to use our handy tool to apply coffee lids without any physical contact. Unfortunately under Alert Level 3, we will not be accepting reusable cups for now.

LPG

LPG is also an essential service we offer, so if you need to swap a bottle, then come and see us.

Toilets

Our toilets are open when our stores are open.

Trailers and Car Wash

Trailers and car wash facilities are now available on sites that have this.

Staying safe when you visit

We’ve increased the level and frequency of cleaning high touch areas including our Pay at Pump terminals, EFTPOS terminals and pump nozzles. We’ve also provided paper towels next to the pumps so you can use one of these to hold the pump. To help protect our staff and other visitors, please don’t visit us if you’re not feeling well.

There are a few ways you can also minimise your contact when you visit:

Pay with Z App

Download Z App from the App Store for iOS devices or Google Play for Android devices to use pay in app and pay by plate.

  • Pay in app is available at every Z nationwide.
  • Pay by plate is available at more than 60 sites across NZ, find your closest site.

Learn more about pay in app and pay by plate.

Pay at Pump

Fuel up and pay, all at the pump. Before you lift the pump handle, simply insert your card and follow the instructions on screen.

Contactless payments

You can use contactless payment (Paywave) at both the night windows and when you Pay at Pump.

Sharetank

Download the Z App to use Sharetank, a tool that finds the cheapest fuel within a 30km distance of your location and allows you to buy up to 1000L and store it in a virtual tank in the app – you just need to have credit card details saved. You can then redeem the fuel at any station, anytime.

Alert Level 2 — The rest of New Zealand

What’s available, where?

All of our service stations are currently open.

You can find the most up to date information about available sites through our site locator.

Our doors are open so you can now pay for fuel inside. Please follow physical distancing measures and wear your mask.

Our food and coffee

With all our products and services now available, we’re able to help with whatever you need. Come in and see us for a tasty pie, hot coffee, or sneaky chocolate bar. Don’t forget it’s easy to pre-order a coffee with Z App.

LPG

If you’ve run out of LPG at any alert level, our team can help. Please remember to physically distance if our staff need to come out on to the forecourt.

Toilets

Our toilets are open.

Trailers and car wash

Trailers and car wash facilities are now available.

Staying safe when you visit

We’ve increased the level and frequency of cleaning high touch areas including our Pay at Pump terminals, EFTPOS terminals and pump nozzles. We’ve also provided paper towels next to the pumps so you can use one of these to hold the pump. To help protect our staff and other visitors, please don’t visit us if you’re not feeling well.

There are a few ways you can also minimise your contact when you visit:

Pay with Z App

Fuel up and pay using Z App – the fast, easy, contactless way to keep you moving.

Download Z App from the App Store for iOS devices or Google Play for Android devices to use pay in app and pay by plate.

  • Pay in app is available at every Z nationwide.
  • Pay by plate is available at more than 60 sites across NZ, find your closest site.

Learn more about pay in app and pay by plate.

Pay at Pump

Fuel up and pay, all at the pump. Before you lift the pump handle, simply insert your card and follow the instructions on screen.

Contactless payments

You can use contactless payment (Paywave) at both the night windows and when you Pay at Pump.

Sharetank

Download the Z App to use Sharetank, a tool that finds the cheapest fuel within a 30km distance of your location and allows you to buy up to 1000L and store it in a virtual tank in the app – you just need to have credit card details saved. You can then redeem the fuel at any station, anytime.

Learn more about Sharetank.

Our whānau

Our people are the heart of our business, and we are proud of their work to ensure our fuel supply is secure and our service stations are safe. We’re taking every precaution we can to keep our staff safe, including moving to a locked door policy, and taking payment through the night window, and providing additional cleaning and protection equipment.

Z Business customers

We’re a Kiwi business and we know how important it is to support other Kiwi businesses, so if you need any support or further information, please call your customer manager or call us on 0800 Z ENERGY (0800 936 374).

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