Date: 8 June 2020

Kia Ora,

Here you’ll find everything you need to know about what we’re doing to keep New Zealand fuelled up, safely through COVID-19. The situation is constantly changing, so please visit regularly for new updates.

To go directly to FAQs, click here

Alert Level 1

Today, the Prime Minister announced that New Zealand will move into Alert Level 1 at midnight on Monday 8 June. What we’ve achieved together as a country to reach this significant milestone has been huge, New Zealand. We should all be proud of our efforts to keep ourselves and communities safe.

You can trust Z to continue to have your health front and mind, even during Alert Level 1.

What’s available, where?  

  • All our service stations are open and you can find the most up-to-date information about our service stations through our site locator.
  • The perspex screens at the counter and the directional signage on the floor will remain in place for now. Hand sanitiser will continue to be available at both counters.
  • QR code posters for the NZ COVID Tracer app will continue to be displayed in-store for contact tracing.
  • Our fresh food will no longer be stored in cellophane bags from 10 June.
  • Service stations with seating inside the store will now be available, so you’re welcome to take a break if you’re getting a bite to eat. 

Staying safe when you visit  

Regular cleaning to high touch areas including our Pay at Pump terminals, EFTPOS terminals and pump nozzles will continue.
To help protect our staff and other visitors, please don’t visit us if you’re not feeling well. 

Our whānau 

Our people are the heart of our business, and we’re proud of their work throughout the alert levels to ensure our fuel supply is secure and our service stations are safe. 

We’ll continue to take precautions to keep our staff safe.

Please be kind to our team who are there to help ensure we can provide fuel to help keep New Zealand moving.

Z Business customers  

We’re a Kiwi business, and we know how important it is to support other Kiwi businesses.  We’ve launched various initiatives to support our business customers, check your emails for all the details. If your business is experiencing hardship, please contact us on 0800 Z ENERGY (0800 936 374) to discuss how we can help.   

As an essential service, and one with a strong commitment to Health and Safety and well-being, we’ve got a lot of experience in managing through a crisis – and we’re learning a lot through this one too.  We’ve put together some resources for businesses to help you lead through this too.  This Business Resource Hub will be updated regularly so keep checking in here for the latest information. 

Pumped 

Got a stacked balance that you haven't used? All stacked Pumped discounts earned in February, March or April will have an extended expiry period of 30 June. Any Pumped discounts earned from 1 May onwards can be used until the end of the calendar month following the month in which they were earned as per the. For the full Pumped terms and conditions, visit https://z.co.nz/motorists/rewards-and-promotions/pumped/ 

Resources 

The Government's official COVID-19 website www.covid19.govt.nz 

 

 

Frequently Asked Questions

  • Why has the Bio Diesel plant been shut?

    We have determined that in the current situation biodiesel does not meet the requirements for an essential service so we are temporarily stopping the production and supply of this product and keeping our staff from the plant safe and well at home.  

  • How does Fastlane help reduce contact?

    Fastlane enables you to pay for fuel using your car’s number plate and the Z App. Simply download the app, register your credit card and your car’s registration number (licence plate) and you’re set up.  Then pull into a service station with Fastlane, fuel up and go - no need to use the payment terminal.  To find your local Fastlane site visit z.co.nz/Fastlane.   

  • How does Sharetank help reduce contact?

    Sharetank enables you to have a virtual fuel tank in the Z app that you can pre-purchase the cheapest Z fuel within 30km of your location.  You can then fill your vehicle and pay with your Sharetank balance by scanning the Z App at Pay at Pump, or at the night window, so no need to touch the key pad.  You can also share your tank with up to 5 friends and family members.  Find out more at sharetank.co.nz 

  • Is hand sanitizer available at Z service stations?

    Yes, hand sanitiser is available at both counters. Customers are reminded to wash their hands frequently, and to use the paper towels available next to the pumps. 

  • What are my payment options if I want to reduce contact?

    You can pay using Pay at Pump, or you can use the Z App on your smartphone to pay using our Fastlane product or Sharetank product.   You can also use PayWave Contactless payments at the night window or at Pay at Pump, or in the store.

  • What does the price of fuel have to do with COVID-19?

    The uncertainty caused by COVID-19 triggered a response from Russia and Saudi Arabia (two oil producing areas) that has seen the price for crude (unrefined) oil go down, and COVID 19 has also had an impact on fuel demand.  We have lowered the price at the pump to reflect this across all sites and all grades over recent weeks and continue to act quickly in relation to any price movements.   You can find out more about how fuel pricing works here.

  • Can I use Paywave (Contactless payments) to pay?

    Yes, Paywave is available at our Pay at Pump terminals, and when you pay at the Night Pay window.