Pull in. Fuel up with Fastlane. Go.

Try an easier way to pay, making your fuel up at Z a breeze - pull in, fuel up and go!

Fastlane is a new way to fuel up at Z. Join with Z App and you'll be able to use one of our dedicated Fastlanes to fuel up, and go. There's no on-site payment required!

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How does it work?

Download or update Z App

Download or update Z App

Visit Google Play or the App Store to download Z App. If you already have Z App, all you need to do is update.

Enter your details

Enter your details

Securely add your number plate, fuel preference, loyalty card and payment details.

Pull in, fuel up and go

Pull in, fuel up and go

Drive into a Fastlane, our camera will recognise your number plate and you'll be ready to fuel up. Once done, simply drive away!

Find out a bit more

Can I earn Fly Buys or Airpoints?

Yes! We've just updated Fastlane to now allow you to earn either Fly Buys or Airpoints.  Simply add a loyalty card into Z App’s My Rewards section, and select your preferred Loyalty Card in the Fastlane section.  Once added, you’ll be on your way to earning loyalty points with Fastlane.  Note - Fly Buys Pumped Discounts are not available when using Fastlane.

I've got more than one car - can they all use Fastlane?

Absolutely you can - just swipe right on the number plate in the Fastlane section to add another vehicle’s details.  All additional vehicles that you load for Fastlane will be charged back to the payment card that you’ve registered in Z App.

Where are the Fastlanes?

We have 36 Z Stations that have a Fastlane - find a Fastlane in our online locator or head to z.co.nz/findfastlane, or find them in Z App.

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Frequently Asked Questions

  • Questions before signing up

    • What is Fastlane?

      Z is trialling Fastlane as a new way for customers to pay for fuel. Registered customers get access to dedicated lanes at participating sites. Just pull in, fuel up and go, no on-site payment is required. Payment is processed to the payment card that you have registered to your account.

    • How do I register?

      It’s easy - head to z.co.nz/zapp to download Z App or update your current Z App. You’ll need 3 things to register - your fuel type, your number plate and your credit or debit card details.

    • Will I get charged anything for signing up to Fastlane? Do you take a fee or a deposit for using Fastlane?

      No - there are no additional fees for using Fastlane. 

       

    • Why can't I add my Z Card to Fastlane?

      We're making some changes to how you keep your business moving, so we've ended the Z Card Fastlane trial and you'll no longer be able to add Z Card as a payment method for Fastlane. You can find more information at https://business.z.co.nz/ 

    • Do you get discounts with Fastlane transactions?

      Currently you're unable to take advantage of either Pumped fuel discounts, or fuel-docket discounts when fuelling up at Fastlane. 

    • Can I register using my Z Card or Z Business Fuel Card?

      Sorry, but we're not currently accepting Z Card or Z Business Card registrations to Fastlane. You'll need to use either a credit or debit card when registering. 

    • How does Fastlane work?

      Our on-site cameras recognise and authenticate your vehicle’s number plate to authorise you to fuel up and go using Fastlane. A digital receipt in your Z App will confirm your card has been charged and you are emailed a GST receipt (if you are using a credit or debit card, whereas if you are using a Z Card your GST receipt will be part of your normal monthly invoice and we'll simply email you a transaction confirmation each time you use Fastlane).

    • Will someone be there to help me?

      Every day of the year our Z Stations have a Forecourt Concierge available from 10am to 5pm to pump your Fastlane fuel for you - just pull in, fuel up and go!

    • Who is Paymark?

      Paymark is our payment processing provider and one of New Zealand’s most trusted companies. They led the world with the EFTPOS system and are a key player in making Kiwis feel safe and confident about electronic transactions. You can find out more about them at www.paymark.co.nz.

    • What are Fastlane's Terms and Conditions?

      Check out the Fastlane trial conditions as part of the Z App Terms of Use. You might also want to have a read of our Privacy Policy

      Using Fastlane is also subject to the Z App Terms of Use. iPhone is a trademark of Apple Inc.

    • Does Z hold my credit card details on file?

      No, we do not store your credit card details. Our partner, Paymark, takes care of the secure payment process. Please check out www.paymark.co.nz for more information.

  • Questions after signing up

    • Do you get discounts with Fastlane transactions?

      Currently you're unable to take advantage of either Pumped fuel discounts, or fuel-docket discounts when fuelling up at Fastlane. 

    • I've signed up - do I earn Fly Buys, Airpoints or discounts? Am I eligible to earn points or take part in promotions when I use Fastlane?

      Yes, Fastlane transactions qualify for Fly Buys or Airpoints, depending on which you select in your Z App account. 

    • Can I specify the amount of fuel I want?

      You can - simply let our Fastlane crew member know how much you want, or select the amount on the pump if you are fueling up yourself.

    • Someone else is driving my vehicle - is this okay?

      This is important for you to be aware of. When you register your number plate with Fastlane, anyone driving is eligible to use Fastlane with your number plate.  That'll mean that your credit card, debit card or Z Card will be charged. Please consider this before joining the Fastlane trial.

    • What happens if I want to go in the store and use the bathroom or grab a coffee?

      As per the name, Fastlane is about speed for all registered Fastlane customers. As such, it'd be unfair to slow others down by leaving your car in a designated Fastlane to go inside the store. If you do need to go inside, please either use a non-Fastlane pump or move your car into a carpark first.

    • Can I use Fastlane with my motorbike?

      Not yet but we are evaluating it. We agree that Fastlane could be great for motorbikes - it's not the easiest experience to fill up as a motorbike rider as helmets, gloves, leathers can all be a bit cumbersome when juggling a petrol pump.

      Unfortunately for the Fastlane trial, our cameras are only positioned to read number plates from the front of the Fastlane (pointing towards the shop). As motorbikes don’t have forward facing number plates, it won’t be possible for you to use Fastlane… yet. Additionally, the camera software that reads a front facing car number plates is currently configured to look for number plates in the shape & configuration of a car eg [ABC123].

      A number of our team are motorcyclists, and they're keen to give it a go too - it is something that we're looking in to. Watch this space!

    • Can I use Fastlane with my Z Card?

      We're no longer accepting Z Card applications for Fastlane as this time. 

    • What happens if the camera doesn’t read my number plate correctly?

      Because this is a trial, we know it won't be perfect every time - that's why we're running a trial! So in advance, please accept our thanks for you patience and for sharing your feedback to help us improve Fastlane.  If you do have any issues with your number plate being read, please follow the instructions on the screen at the petrol pump. If the issue persists, simply drive to one of our other lanes and let one of our team know.  We're constantly monitoring to continuously improve Fastlane.

    • I want to update credit card details, change my car or stop using Fastlane - what do I do?

      To make any changes simply select ‘Remove Fastlane’ in Z App, then register a different vehicle or credit card. Any previous transactions will still be available for viewing.

    • Do I need to have my phone with me when I use Fastlane?

      Nope, you just need to be registered as a Fastlane customer in Z App. Once you’ve registered, you don’t need to keep your phone on you, all you need is to make sure you use the dedicated Fastlane pump and you can fuel up and go. 

    • I'm ready to use it - will I get the same level of service in Fastlane? Windscreen wash, oil check, etc.

      Fastlane is designed for speed and to make life easier for you when you just want to fill up and go. If you need other Forecourt Concierge services please use a non-Fastlane pump.

    • How can I provide feedback?

      We’d love to hear from you! Please send us an email with any feedback or ideas to fastlane@z.co.nz

  • Questions after you've used Fastlane

    • My vehicle's been stolen - how to can I stop it being used in Fastlane?

      If your vehicle's been stolen, open Z App and select the corresponding number plate in the Fastlane section, select 'Edit' and delete it from your Z App. This will prevent any future Fastlane transactions for that number plate to be made on your payment card. You should also contact the New Zealand police immediately. 

    • How does the payment work?

      If you are paying with a bank card, to authorise your card for Fastlane, a ""hold"" will be put on to your card of the same value as your Fastlane purchase limit. Your bank will usually release any unused funds that are being ""held"" shortly after the Fastlane transaction is completed, however in some cases it may take a few days for this to occur. If you have any questions, please contact your bank if you have any concerns. If you have less than your Fastlane purchase limit available you won't be able to use Fastlane. For Z Card payments on Fastlane, however, no hold will be made. Instead, the balance of the linked Z Account will be checked and, as long as you have funds available equal to or greater than your Fastlane purchase limit, the vehicle can be used in Fastlane. 

    • I've sold my vehicle - how do I cancel Fastlane?

      If you've sold a vehicle that's registered on your Fastlane account it's important that you delete if from your Z App as soon as possible. Z can't tell when a vehicle has been sold, so you'll be liable for all the fuel purchases made by number plates registered to your Z App, even if you've sold the vehicle. To remove a number plate open Z App and select the corresponding number plate in the Fastlane section, select 'Edit' and delete it from your Z App. This will prevent any future Fastlane transactions for that number plate to be made on your payment card. If the new owner has used Fastlane and you've been charged for a Fastlane transaction they've made you'll need to get in touch with them to organise payment for the fuel taken before we can refund your payment card.  

    • Why is there a higher amount on my payment card? I didn't take that much fuel.

      When you drive in to a Fastlane, we request your bank put an authorisation hold on your card equal to your Fastlane purchase limit. We need to this because we don’t know how much fuel you’re going to purchase when you first drive in. Once you've fuelled up, we take the amount that you’ve taken (e.g. $27.13 etc) and your bank usually releases any unused funds that are being held shortly after. In some cases the banks take a bit longer and so it may take a few days for this to occur. The pre-authorisation hold isn’t taken out from your account though – your bank has just put a hold on it.  

    • I've got an issue with my credit card - what do I do?

      Best bet is to contact your bank immediately if you have any concerns regarding your credit card.  Additionally, you can email us at fastlane@z.co.nz or give our team a call on 0800 474 355 with any Fastlane issues. Please ensure you make your call in a safe environment and not while on the forecourt or driving.

    • How can I provide feedback?

      We’d love to hear from you! Please send us an email with any feedback or ideas to fastlane@z.co.nz

  • Update for Z Card customers using Fastlane

    • Can I add my new Z Business Plus Card to Fastlane?

      At the moment you're not able to use your new Z Business Plus card as a way to pay at Fastlane. You'll need to use either a credit or debit card if you want to sign up to Fastlane. 

       

       

       

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