Fastlane is a new way to fuel up at Z. Join with Z App and you'll be able to use one of our dedicated Fastlanes to fuel up, and go. There's no on-site payment required!
Securely add your number plate, fuel preference and payment details.
Drive into a Fastlane, our camera will recognise your number plate and you'll be ready to fuel up. Once done, just drive away!
To make Fastlane an even better experience, we'll have a dedicated Fastlane crew member waiting to fuel you up at the Fastlane. They'll be there between 7am-7pm and you'll spot them in their orange uniform, just like the orange Fastlane.
We have a few Z Stations in our Fastlane trial - you can find a Fastlane in our online locator, find them via Z App, or just visit one of the below Z Stations:
Z is trialling Fastlane as a new way for customers to pay for fuel. Registered customers get access to dedicated lanes at participating sites. Just pull in, fuel up and go, no on-site payment is required. Payment is processed to the credit card that you have registered to your account.
It’s easy. Just head to z.co.nz/zapp to download Z App or update your current Z App. You’ll need 3 things to register - your fuel type, your number plate and your credit card details – that’s it.
Our on-site cameras recognise and authenticate your vehicle’s number plate to authorise you to fuel up and go using Fastlane. A digital receipt in your Z App will confirm your card has been charged and you are emailed a GST receipt.
No - there are no additional fees for using Fastlane. Detail of each transaction will be available in your Z App, and a GST receipt will be emailed to you after each fuel up. You will only be charged for the amount of fuel that is actually dispensed from the pump.
At Z Stations trialing Fastlane, a dedicated Fastlane team member will be onsite to fill your tank for you between 7am and 7pm. You'll spot them in their orange Fastlane uniform. Outside of dedicated Fastlane service hours, or if you prefer to fill your own car, you simply get out, fill your fuel yourself, and drive - there's no on-site payment required.
Paymark is our payment processing provider and one of New Zealand’s most trusted companies. They led the world with the EFTPOS system and are a key player in making Kiwis feel safe and confident about electronic transactions. You can find out more about them at www.paymark.co.nz.
No, we do not store your credit card details. Our partner, Paymark, takes care of the secure payment process. Please check out www.paymark.co.nz for more information.
No, Fastlane transactions do not qualify for Fly Buys, Airpoints, Fly Buys Pumped offers or other promotions at this time. If you would like to continue to collect rewards and promotions, simply use a non-Fastlane pump.
No, not yet - Z Cards can't be used with Fastlane at this stage. It is one of top priorities and something that we're looking closely at. You can still register to use Fastlane with a regular credit card if you want to give it a go. If you think we should support Z Card, send us an email at firstname.lastname@example.org and let us know!
Not yet but we are evaluating it. If you think we should support motorbikes, send us an email at email@example.com and let us know!
You can - simply let our Fastlane crew member know how much you want, or select the amount on the pump if you are fueling up yourself.
This is important for you to be aware of. When you register your number plate with Fastlane, anyone driving is eligible to use Fastlane with your number plate. That'll mean that your credit card will be billed. Please consider this before joining the Fastlane trial.
As per the name, Fastlane is about speed for all registered Fastlane customers. As such, it'd be unfair to slow others down by leaving your car in a designated Fastlane to go inside the store. If you do need to go inside, please either use a non-Fastlane pump or move your car into a carpark first.
Because this is a trial, we know it won't be perfect every time - that's why we're running a trial! So in advance, please accept our thanks for you patience and for sharing your feedback to help us improve Fastlane. If you do have any issues with your number plate being read, please follow the instructions on the screen at the petrol pump. If the issue persists, simply drive to one of our other lanes and let one of our team know. We're constantly monitoring to continuously improve Fastlane.
At this stage for the Fastlane trial, you can only load in a single vehicle and single credit card with your profile. It's super easy and fast to delete one vehicle and replace it with another though.
To make any changes simply select ‘Remove Fastlane’ in Z App, then register a different vehicle or credit card. Any previous transactions will still be available for viewing.
Nope, you just need to be registered as a Fastlane customer in Z App. Once you’ve registered, you don’t need to keep your phone on you, all you need is to make sure you use the dedicated Fastlane pump and you can fuel up and go.
Fastlane is designed for speed and to make life easier for you when you just want to fill up and go. If you need other Forecourt Concierge services please use a non-Fastlane pump.
Best bet is to contact your bank immediately if you have any concerns regarding your credit card. Additionally, you can email us at firstname.lastname@example.org or give our team a call on 0800 474 355 with any Fastlane issues. Please ensure you make your call in a safe environment and not while on the forecourt or driving.
If your vehicle is sold or stolen, open Z App and select ‘Remove Fastlane’. This will prevent any future Fastlane transactions to your credit card.
In order to authorise your card for Fastlane, a "hold" of $200 will be put on to your card. Your bank will usually release any unused funds that are being "held" shortly after the Fastlane transaction is completed, however in some cases it may take a few days for this to occur. If you have any questions, please contact your bank if you have any concerns. Note - Unfortunately if you have less than $200 available, you will not be able to use Fastlane