Securely add your number plate, fuel preference, loyalty card and payment details.
Drive into a Fastlane, our camera will recognise your number plate and you'll be ready to fuel up. Once done, simply drive away!
Yes! We've just updated Fastlane to now allow you to earn either Fly Buys or Airpoints. Simply add a loyalty card into Z App’s My Rewards section, and select your preferred Loyalty Card in the Fastlane section. Once added, you’ll be on your way to earning loyalty points with Fastlane. Note - Fly Buys Pumped Discounts are not available when using Fastlane.
Absolutely you can - just swipe right on the number plate in the Fastlane section to add another vehicle’s details. All additional vehicles that you load for Fastlane will be charged back to the payment card that you’ve registered in Z App.
Sorry, but we're no longer accepting Z Card registrations to Fastlane right now. You'll need to use either a credit or debit card when registering.
Z is trialling Fastlane as a new way for customers to pay for fuel. Registered customers get access to dedicated lanes at participating sites. Just pull in, fuel up and go, no on-site payment is required. Payment is processed to the payment card that you have registered to your account.
It’s easy - head to z.co.nz/zapp to download Z App or update your current Z App. You’ll need 3 things to register - your fuel type, your number plate and your credit or debit card details.
Our on-site cameras recognise and authenticate your vehicle’s number plate to authorise you to fuel up and go using Fastlane. A digital receipt in your Z App will confirm your card has been charged and you are emailed a GST receipt (if you are using a credit or debit card, whereas if you are using a Z Card your GST receipt will be part of your normal monthly invoice and we'll simply email you a transaction confirmation each time you use Fastlane).
No - there are no additional fees for using Fastlane.
Upon completion of your Fastlane registration, if you have selected to use credit or debit card, a temporary hold of $1 is made to check your card details. The $1 amount isn't processed, and your bank should clear the hold from your account within 2-3 business days (depending on which bank has issued your card).
Every day of the year our Z Stations have a Forecourt Concierge available from 10am to 5pm to pump your Fastlane fuel for you - just pull in, fuel up and go!
Paymark is our payment processing provider and one of New Zealand’s most trusted companies. They led the world with the EFTPOS system and are a key player in making Kiwis feel safe and confident about electronic transactions. You can find out more about them at www.paymark.co.nz.
No, we do not store your credit card details. Our partner, Paymark, takes care of the secure payment process. Please check out www.paymark.co.nz for more information.
Yes, Fastlane transactions qualify for Fly Buys or Airpoints, depending on which you select in your Z App account.
Please note - Fastlane transactions do not qualify for Fly Buys Pumped offers or other promotions at this time.
We're no longer accepting Z Card applications for Fastlane as this time.
Not yet but we are evaluating it. We agree that Fastlane could be great for motorbikes - it's not the easiest experience to fill up as a motorbike rider as helmets, gloves, leathers can all be a bit cumbersome when juggling a petrol pump.
Unfortunately for the Fastlane trial, our cameras are only positioned to read number plates from the front of the Fastlane (pointing towards the shop). As motorbikes don’t have forward facing number plates, it won’t be possible for you to use Fastlane… yet. Additionally, the camera software that reads a front facing car number plates is currently configured to look for number plates in the shape & configuration of a car eg [ABC123].
A number of our team are motorcyclists, and they're keen to give it a go too - it is something that we're looking in to. Watch this space!
You can - simply let our Fastlane crew member know how much you want, or select the amount on the pump if you are fueling up yourself.
Upon completion of your Fastlane registration, a temporary hold of $1 is made to check your credit or debit card details. Your bank should clear the hold from your account within 2-3 business days (depending on which bank has issued your card). Your $1 isn’t taken out from your account though – your bank has just put a hold on it. They’re probably the best people to ask about how long this takes for them to release the hold though – each bank does operate differently.
This is important for you to be aware of. When you register your number plate with Fastlane, anyone driving is eligible to use Fastlane with your number plate. That'll mean that your credit card, debit card or Z Card will be charged. Please consider this before joining the Fastlane trial.
As per the name, Fastlane is about speed for all registered Fastlane customers. As such, it'd be unfair to slow others down by leaving your car in a designated Fastlane to go inside the store. If you do need to go inside, please either use a non-Fastlane pump or move your car into a carpark first.
Because this is a trial, we know it won't be perfect every time - that's why we're running a trial! So in advance, please accept our thanks for you patience and for sharing your feedback to help us improve Fastlane. If you do have any issues with your number plate being read, please follow the instructions on the screen at the petrol pump. If the issue persists, simply drive to one of our other lanes and let one of our team know. We're constantly monitoring to continuously improve Fastlane.
To make any changes simply select ‘Remove Fastlane’ in Z App, then register a different vehicle or credit card. Any previous transactions will still be available for viewing.
Nope, you just need to be registered as a Fastlane customer in Z App. Once you’ve registered, you don’t need to keep your phone on you, all you need is to make sure you use the dedicated Fastlane pump and you can fuel up and go.
Fastlane is designed for speed and to make life easier for you when you just want to fill up and go. If you need other Forecourt Concierge services please use a non-Fastlane pump.
If your vehicle is sold or stolen, open Z App and select the corresponding numberplate in the Fastlane section, select 'Edit' and delete it from your Z App. This will prevent any future Fastlane transactions for that numberplate to be made on your payment card.
If you are paying with a bank card, to authorise your card for Fastlane, a "hold" of $150 will be put on to your card. Your bank will usually release any unused funds that are being "held" shortly after the Fastlane transaction is completed, however in some cases it may take a few days for this to occur. If you have any questions, please contact your bank if you have any concerns. Note - Unfortunately if you have less than $150 available, you will not be able to use Fastlane.
For Z Card payments on Fastlane, however, no hold will be made. Instead, the balance of the linked Z Account will be checked and, as long as there is $150 available in the account, the vehicle can be used in Fastlane.
When you use drive in to a Fastlane, we request an authorisation hold of $150 on to your card. We need to this because we don’t know how much fuel you’re going to purchase when you first drive in. Once you have fuelled up, we take the amount that you’ve taken (eg $27.13 etc) and your bank usually releases any unused funds that are being held shortly after. In some cases the banks take a bit longer and so it may take a few days for this to occur. Your $150 isn’t taken out from your account though – your bank has just put a hold on it. They’re probably the best people to ask about how long this takes for them to release the hold though – each bank does operate differently.
Best bet is to contact your bank immediately if you have any concerns regarding your credit card. Additionally, you can email us at firstname.lastname@example.org or give our team a call on 0800 474 355 with any Fastlane issues. Please ensure you make your call in a safe environment and not while on the forecourt or driving.
The Z Card Fastlane trial has concluded, and for now, we’ve removed Z Card as a method of payment. We want to say a huge thanks to all our customers who took part in the Z Card Fastlane trial. We’ll use your feedback to make enhancements so that we can bring Fastlane back even bigger and better than ever for our Z Card customers. We expect to re-release Fastlane for Z Card customers later this year.
We’ve heard loud and clear that our Z Card customers really appreciate the speed and convenience of Fastlane, and that it helps them complete their daily tasks and get home to their loved ones just that little bit quicker. We reckon that’s what it’s all about!
We’ll make sure all our Z Card customers who took part in the Fastlane trial will be the first to hear when we re-release Fastlane for Z Card – so please keep your eyes peeled on your email inboxes. In the meantime, if you do love Fastlane, and you also have a personal vehicle that you don’t use your Z Card for – you’re more than welcome to continue using Fastlane with a credit/debit card as your method of payment.
If you have any further questions about your Z Card account, or about Fastlane – please give us a call on 0800 474 355.