Turn that frown upside down!

23/04/2013 - Z updates, Industry insights

Late last year Z contracted AC Neilsen, a research company, to talk to a number of our commercial customers about what areas they think we’re performing well in, and where we could be doing better. Thank you to all our customers who were involved in this. Fixing customer dis-satisfaction is something we’re really serious about. How can we be a better supply partner if we don’t know what’s not working for you now?

We learnt a lot from what you told us and from this feedback we’ve already made a few changes to our Z Card online tool:

• PIN requests are now available by email, so you'll have them within hours of requesting them, not days.

• A new report listing ‘card limits’ and ‘product permissions’ for all cards on your account so you can quickly review your card deck and update where needed.

• To keep things simple, we've now got more flexible reporting options that allow you to view multiple selected products, billing periods and cost centres in the one report.

So what’re we going to do next? We certainly don’t have all the answers, but with your feedback and help, we’ve got lots of ideas. We’ve put together a team here at Z who are dedicated to addressing areas of customer dis-satisfaction, and to keep the feedback coming we’ll be running another survey in May.

If you get a call to complete a quick phone survey please take the time to share your thoughts and opinions with us as we really want to make a difference. We want to hear it all – the good, the bad and the ugly – as this is one of the ways we can make changes for the benefit of our customers.


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