11/12/2014 - Z updates
There’s been a lot of media coverage recently around service station workers having their wages docked to cover customers’ theft of fuel.
We want to make it clear that this isn’t something we do, will do, or ever have done since Z bought the downstream fuel business from Shell in 2010.
We reckon this practise is unacceptable and doesn’t align with our brand or our values. Petrol theft costs us $2 million per annum, which Z covers entirely and doesn’t pass on to the owner operators of our service stations.
Rather than passing on this cost, we invest in deterrents such as high-definition CCTV.
As expected, there were no complaints against Z in the media as a direct result of the clarity we provide around our policy.
To ensure our people, customers and stakeholders are made aware of our clear stand on this, we have made our response letter to MBIE available on our website – check it out here.
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