Pre-order, pre-pay and pick-up coffee, freshly-made just the way you like it with Z.
Terms & Conditions
Usage conditions - Z App – Pre-Order Coffee
The Pre-Order Coffee feature of Z App enables Z customers, who have previously downloaded and registered their details in Z App onto their smartphone, to order Z Espress coffee or hot drinks via Z App to be picked up at a predetermined time at selected Z Espress stations participating in the Z Pre-Order Coffee (‘Z Pre-Order Coffee’).
If the App Holder uses the Pre-Order Coffee feature, the App Holder agrees to be bound by these ‘Usage conditions – Z App – Pre-Order Coffee’ terms and conditions.
If the App Holder suffers from any food allergies, please let Z Espress’ barista know by clearly communicating what you are allergic to in the “notes” field during the Z Pre-Order Coffee ordering process. Z baristas will use their best efforts to meet your requirements, however Z and its affiliates (including Z retailers) will assume no liability for any allergic reactions that occur from incorrect order processing or cross contamination or other such error.
The Z Pre-Order Coffee feature provides App Holders the ability to pre-order their preferred coffee or hot drink at Participating Z Pre-Order Stations once they have successfully and correctly inputted each of the following details into Z App:
their valid and non-expired credit card or debit card issued by a New Zealand bank (‘Credit or Debit Card’) which is eligible at Z (the App Holder can check whether their Credit or Debit Card is permitted for Z Pre-Order Coffee payment by attempting to input its details into the Z Pre-Order Coffee Process); and
any other detail as required by Z from time to time
(the ‘Z Pre-Order Coffee Registration Process’)
Failure to correctly input or complete the details required for the Z Pre-Order Coffee Registration Process listed directly above will result in Pre-Order Coffee functionality being unavailable for use by the App Holder and Z takes no responsibility for this.
If the App Holder has successfully ordered and paid for a coffee or hot drink using the Z Pre-Order Coffee feature, but cannot pick up their coffee or hot drink until after the time they selected, Z will make the App Holder a fresh coffee or hot drink on the App Holder’s arrival at the Participating Z Pre-Order Station the App Holder chose to pick their coffee or hot drink up from. Z will also make the App Holder a fresh coffee or hot drink if the coffee or hot drink the App Holder successfully ordered and paid for using the Z Pre-Order Coffee feature, was not hot enough when the App Holder picked the coffee or hot drink up at the App Holder pre-selected pick up.
Once the App Holder has successfully ordered and paid for a coffee or hot drink using the Z Pre-Order Coffeefeature, the coffee or hot drink order cannot be cancelled and the App Holder will not be entitled to a refund for this reason. Similarly, if the App Holder finds themselves unable to collect their coffee or hot drink after they have ordered and paid for it through the Z Pre-Order Coffee feature, they will not be entitled to a refund for this reason.
The App Holder acknowledges that not all Credit and Debit Card may be accepted at all Participating Z Pre-Order Stations when registering for Z’s Pre-Order Coffee.
The App Holder acknowledges they are providing their Credit or Debit Card details to Paymark Limited (‘Paymark’) who securely hold their details on their system. Z will never see nor store the details of the App Holder’s Credit or Debit Cards. Such details are collected, stored and processed by Paymark through their ‘Click’ service, which processes the App Holder’s Z Pre-Order Coffee transaction. For further information regarding Paymark, and how it encrypts and processes Z Pre-Order Coffee transactions, see the Paymark website (www.paymark.co.nz).
The App Holder will not be able to register or continue to use a Credit or Debit Card for Pre-Order Coffee if it has expired, has been reported stolen by the issuer of the App Holder's Credit or Debit Card or is no longer eligible for use in Pre-Order Coffee for any reason whatsoever.
The App Holder acknowledges that registering their Credit or Debit Card in App provides a for a Card Not Present digital occurrence of their physical card. Therefore while the App Holder has a Credit or Debit Card registered for Z Pre-Order Coffee in Z App, if the App Holder’s physical card is cancelled, or expires, the Credit or Debit Card registered on the App Holder’s Pre Order Coffee account will also be cancelled or expired and Pre Order Coffee payment will be not able to be effected. If the App Holder chooses to cancel or deregister from the Z Pre-Order Coffee on the App, or delete the App altogether, this will have no effect on their physical Credit or Debit Card and their Credit or Debit will still be able to be used.
If the App Holder’s smartphone or their physical Credit or Debit Card is lost or stolen they must immediately cancel all digital occurrences of the App Holder’s Credit or Debit Card registered on the App Holder’s Z Pre-Order Coffee account. The App Holder can email email@example.com for help deleting or cancelling all digital occurrences of their Credit and Debit Card with App.
The App Holder may delete or re-add a Credit or Debit Card by removing their current Z Pre-Order Coffee registration and completing the Z Pre-Order Coffee Registration Process again.
The App Holder acknowledges that Fly Buys and Air New Zealand Airpoints loyalty points will not be able to be earned on Z Pre-Order Coffee purchases. From time to time, Z may offer bonus points for Pre-Order Coffee transactions.
Coffees or hot drinks purchased successfully by the App Holder, using the Z Pre-Order Coffee feature on Z App, will be eligible for the Z Espress Coffee Card. The terms of the Z Espress apply, see the “Usage conditions - Z App – Z Espress Coffee Card”.
The App Holder agrees to abide by all Z Safety Rules and Regulations at all times while using Z Pre-Order Coffee and the App, including but not limited to, not using their device (such as a smartphone or tablet) on the forecourt and other prohibited areas.