Z App

Frequently asked questions

• What is the latest version of Z App?

  We are constantly improving Z App so if you have automatic app updates occurring on your device then you should have the latest version.

  If you want to double check please go to the relevant app stores iOS or Android.
  

  Each new app update varies from small bug fixes right through to brand new features and experiences. If it is something worth raving about we will likely send you a Push Notification and/or email as well so you don't miss out.

• How do I earn a free voucher if I don't have an iPhone or Android phone?

  Z App vouchers are only redeemable through the app itself - they aren’t able to be printed/emailed.  The reason that we need this is to manage fraud, as unfortunately we have had abuse of our vouchers in the past.

  
  Z App is only available on Android or iPhone.  We have looked at other types of device, like Windows phones, but right now we don't have any plans to develop an app for those platforms.  Unfortunately there just isn’t a large enough market share right now, however we’re definitely keeping a close eye on the market share of smartphones in NZ.  If in the future the market share of other operating systems change to a large enough size that we can justify, we will definitely look to extend Z App to other platforms such as Windows Phones.

• Which Z stations sell Z Espress coffee and Z2O car washes?

  We've got over 200 Z stations across NZ, and over 140 of them serve our awesome Z Espress coffee and about 60 have Z₂O car washes. Check out your nearest one through our online locator or at z.co.nz/coffee or z.co.nz/carwash.

• Do I need to download a QR code scanner in order to make Z App work?

  Nope, we've taken care of that for you! Z App has a QR code that you scan when you're at the counter paying for your purchases, you'll automatically earn a stamp on your reward card when you purchase one of those products. Easy peasy!

  Nope, we've taken care of that for you! Z App has a QR code that you scan when you're at the counter paying for your purchases, you'll automatically earn a stamp on your reward card when you purchase one of those products. Easy peasy!

• How long does my free Z Espress or Z2O car wash voucher last before it expires?

  Your free voucher lasts for 90 days – so you've got heaps of time to use it

• Why doesn’t Z App work on my phone? What do I do if there's a problem with Z App?

  We built Z App to work on iPhones and Android phones (but not Windows phones, sorry).  You'll need your phone to have an up to date operating system as well.

  Having problems? Get in touch with us and we’ll help sort it out. Send us a message by email, or on Facebook or Twitter or give us a call on 0800 474 355. 
  
  We want to sort things out quicksmart. So when you contact us be sure to give us as much information as you can about the problems you’re having and tell us your phone model (e.g. iPhone 5C), and operating system version (e.g. iOS 9.0.2). If you’ve taken any screenshots of the problem send us those too.  If you're not sure you can visit either http://whatismyandroidversion.com (for Android) or  http://whatismyiosversion.com/ (for iPhone).  Just share with us all of the info about your phone that’s displayed along with a description of the issue that you’re having – will it not download, not register or do the discount vouchers not appear for example.

• Why do I need to have an internet connection to make Z App work?

  Z App needs an internet connection to validate the vouchers and scans being recorded each time you use it. This means we can see when you’ve scanned your Z App and can make sure you get that freebie once you’ve earned it!  We don't have any plans to build an offline version of Z App at the moment, but we might in the future. Until then, you'll need to have an internet connection to make Z App work.

• What are the terms and conditions of Z App?

  Check out the Z App Terms of Use and the Carbon Count Terms of Use; read our Privacy Policy.