Frequently asked questions

• How do I pay for my Z Espress pre-order hot drinks?

  When you place your first pre-order, you can securely save your credit or debit card information within the Z App. That means your future pre-orders can be paid for using the same payment card. You’re also able to save a pre-order as a ‘favourite’ and select that with simply one tap for future pre-orders.

• What drinks can I pre-order?

  You can pre-order any of the Z Espress hot or chilled drinks available on the menu in the Z App. We will look to add additional drink options based on feedback from people like you.

• Do pre-orders count toward my free coffee rewards?

  Yes, they do — we'll automatically add your Z Espress hot drink pre-orders to your digital loyalty stamp card inside the Z App.  For every six hot drinks you buy, the seventh one is on us — free. That means there's no need for you to swipe or scan, you simply pre-order, pre-pay and pick-up. Heads up, at this stage Z Espress chilled drinks do not count towards free coffee rewards.

• Do I have to enter my order every time or can I save my favourites?

  You are able to save an order as your favourite pre-order Z Espress option, and simply select that next time with one tap — too easy!
  

• What are the terms and conditions of Z Espress pre-order?

  Check out the Z Espress pre-order terms and conditions