In this policy, Z Group means Z Energy Limited, Z Energy 2015 Limited, and their related companies and subsidiaries, as those terms are used in the Companies Act 1993.
We collect personal information about you when:
Sometimes, we may collect personal information about you from a third party source that you have authorised (such as a loyalty partner, a credit agency where you have authorised us to conduct a credit check) or as otherwise permitted by law.
We may collect information about you from a Z Business promoter, where you have applied for Z Business through that promoter or have applied through Z’s channels, and have quoted your membership number or relationship with that promoter.
Personal information we collect may include your name, address, telephone numbers, payment details or other financial information, information on how you use our products and services, and information about your membership of loyalty programmes. If you use the Z App, your personal information may include your location data and device information.
We use CCTV cameras at many of our sites, including at retail stations, terminals, and at our corporate offices. Information we collect through our CCTV camera system includes your image and may include your vehicle number plate. We collect all vehicle number plate information that comes through our forecourts through CCTV.
If you do not provide us with personal information that we request, you may not be able to enjoy some or all of Z’s services.
We collect and use your personal information for various purposes:
We use information collected through our CCTV cameras for several reasons:
We may also use personal information in an anonymised aggregated form, to carry out analysis of our products, services and customer interactions (including how our website and the Z App are used).
Where we use your information to communicate with you by email or text about products, services and promotions that we think may be of interest to you, you can choose to stop receiving such emails or texts by using the unsubscribe function in the message. You can also email firstname.lastname@example.org or call 0800 474 355 to be removed from the database.
We may provide your personal information to:
We may release personal information where we think this is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities), to facilitate court proceedings, enforce or apply our Z Business terms, Z App terms, Z website terms, or other terms that apply between you and us, or to protect our company, our customers, or others.
If you provide a service to Z, and we suspect you have committed offensive behaviour towards a site or office or to any of our people, we may disclose your information to your employer or supervisor (including CCTV footage or images).
We may provide your information to insurers (including CCTV footage), in order to facilitate insurance claims in respect of Z or others.
We can also release personal information to third parties as instructed by you, and in other ways permitted by the Privacy Act.
Our CCTV cameras collect all vehicle number plate information that comes through our forecourts. We provide this information to the New Zealand police, who cross-check it against their register for stolen vehicles.
We will only share your personal information where we believe this is appropriate to help us with any of the purposes outlined above. We will take reasonable steps to ensure that those recipients do not use that personal information for any other purpose.
We usually retain CCTV footage for a period of 30 days. We may retain CCTV footage for longer if required by law, or if we think doing so is appropriate to help us with any of the purposes outlined above.
You must take reasonable steps to ensure the relevant individual is aware of, and agrees to the matters set out in this policy, including the fact their information is being collected, the purposes for which that information is being collected, the intended recipients of their information, their rights to access their information, and our name and contact details.
We use these tools to serve you better and more efficiently, customise services on our website to help with navigation, monitor usage and to help personalise your experience, and sometimes to help identify you for security reasons. We also use these tools in the delivery of our or our partner’s online advertising. Any information we collect and share with third parties through cookies is aggregated and anonymised.
Some web browsers enable you to decline the receipt of cookies and similar technologies. If you utilise this function you may not be able to make full use of the Z Group’s websites.
To improve our Z website, App, and our advertising, we use analytics tools (including third party cookies) to collect certain information. Information we collect through analytics tools may include your IP address, page requests, form requests, click activity, and the timing and frequency of your use of our websites and App.
You can find further information about your privacy rights on website of the Office of the Privacy Commissioner, at www.privacy.org.nz.