Welcome to Z

Whether you’re new to Z, or been with us for a while, we’ve got some guides, tips and support to help you get the most out of being with us. 

You’ll find answers to your questions below.  For more detailed instructions on using Z Card Online you can download our Z Card Online user guide, or for further assistance, you can email us at zcard@z.co.nz, or give our customer services team a call on 0800 474 355.

Frequently asked questions

  • Using Z Card Online

    • How do I manage my cards?

      You can log into our Z Card Online portal at any time.  You’ll need your “Client ID” and your password.  Remember they are case sensitive.  You should have received these details in an email a couple of days after your Z Card application was approved.  Need help?  Give us a call on 0800 474 355 or send us an email, we’re happy to help.

    • Can I change my password?

      You can request a password reset, or have a reminder of your password sent to your registered account email address.

    • What can I do in Z Card Online?

      You can order new cards, cancel and replace cards, update card details, set or change card limits, suspend and reactivate cards, and run transaction and invoicing reports.

    • I’m having problems logging into Z Card Online, what’s happening?

      We recommend using Internet Explorer (IE) 10 / 11 on PC; or Chrome on either PC or Mac.  Still having problems?  Give us a call on 0800 474 355 or email zcard@z.co.nz and we’ll see how we can help.

  • Fly Buys and Airpoints for Z Card customers

    • What rewards can I sign up to with my Z Card?

      Fly Buys or AirpointsTM are available for most Z Card customers.  Just give us a call on 0800 474 355, and we’ll check if your account is eligible and if so, set everything up for you.

    • How do I get Airpoints / Fly Buys with my Z Card?

      Give us a call on 0800 474 355, we’ll check if your account is eligible, then we’ll set everything up for you. Remember to have your Fly Buys or AirpointsTM number ready.  You can also send us an email to zcard@z.co.nz.

    • How do I check whether I’m collecting Fly Buys points / Airpoint Dollars?

      Give us a call on 0800 474 355 or email zcard@z.co.nz and we can confirm whether you are collecting points.  You can also check your Fly Buys or AirpointsTM statements.

    • How do I know how many points or dollars I have earned?

      If you have your Fly Buys or AirpointsTM number loaded on your Z Card account, we’ll add up your total fuel spend at the end of the month and you’ll get 1 Fly Buys point for every $50 including GST, or 1 Airpoints DollarTM for every $200, including GST.  You’ll see how many points or dollars you’ve earned on your Fly Buys or AirpointsTM statement.

    • When do the points / dollars get allocated to my account?

      Points are calculated on total fuel spend at the end of the calendar month and will be applied to the card/account registered against your Z Card account at the start of the following month.

    • I want to change the Reward programme my Z Cards are linked to. How do I do this?

      Give us a call on 0800 474 355 and we’ll action this for you. Remember to have your Fly Buys or AirpointsTM number ready.

  • PIN numbers

    • Why do I need a PIN number?

      Just like credit cards and EFTPOS cards, we recommend having a PIN on Z Cards for security reasons and to help you prevent misuse of the card if it is lost.  

    • Can I change the PIN number of my card/s?

      You can select your own PIN number when you are ordering new cards online, or you can choose a system generated PIN by clicking the ‘generate random’ button on the screen.  If you want to change the PIN number on a current card, you’ll need to order a replacement card.

  • Viewing & paying your bill

    • When will I receive my first invoice?

      Invoices are sent on the 1st of the month.  If you are set up to also receive an invoice mid-month, this will be sent on the 15th of the month, or the following working day.  Your first invoice will depend on your starting date with us.     

    • When do I need to pay my invoice?

      One of the benefits of having a Z Card, is having up to 27 days credit to help you manage your cash flow.  Your invoice will be paid by direct credit on 12th and 27th of each month.

    • How do I pay my invoice?

      We’ve made this nice and simple by setting up direct debit payments when we set up your Z account, so your invoice will be automatically direct debited on the 12th and 27th of each month.

    • How do I read my Z invoice?

      If you need any help reading your invoice, check out our online guide, or contact us on 0800 474 355 or by email, we’re happy to help.

    • How do I find out what discount I am getting?

      Your discount amount is shown on your invoice in the ‘purchase summary’ box on the last page. 

  • Xero

    • Can I link my Z Card invoicing to Xero?

      Yes! If you're a Xero customer.  You can get a copy of your Z Card invoice data fed directly into Xero, meaning no more manual entry of transactions, it's all done ready for you to code and approve. You can find out more and sign up here.

    • How do I link my Z Card invoicing to Xero?

      You can set up your Z Card invoice data to directly feed into Xero by visiting z.co.nz/Xero and entering your Z Card Online login details.

  • Using your Z Card

    • I haven’t received my Z Cards yet

      New cards are processed every night, and out the door the next working day.  If you’ve chosen courier delivery, you should receive them in two working days; and three to five working days for standard mail delivery.  If you’ve been waiting longer than this, give us call on 0800 474 355 or email zcard@z.co.nz and we’ll investigate for you.  Remember to choose a physical address rather than a PO Box number for courier delivery. 

    • How do I order new / more Z Cards?

      You can order new/more Z Cards by logging into Z Card Online, clicking on the ‘Card Maintenance’ tab, and selecting ‘Order Z Cards’.  For more detailed instructions, check out our online user guide.

    • What’s an ODO reading and why am I asked for it?

      When you swipe your Z Card at the pump you’ll be asked for an ODO (odometer) reading.  If this isn’t a requirement for your business, you can press ‘enter’ to bypass this.  If your business does require it, then you’ll need to enter your vehicle’s odometer reading.

    • How do I use my card to get a discount at VTNZ?

      Simply show your Z Card before you pay at a VTNZ station and you’ll receive 15% off the price of a standard WoF or CoFA.  Remember this only includes vehicles under 3.5 tonnes, and cannot be used with any other VTNZ discount price offer.

    • How do I find a service station or truck stop?

       Our locator  will help you find your nearest Z station or truck stop, and also lists the services available at each.

    • Can I buy Diesel Emissions Cleaner (Z DEC) on my Z Card?

      As long as you’ve enabled Z DEC on your Z Card, you can buy it at selected truck stops across the country.

    • How do I use a truck stop?

      Swipe your Z Card at the pump and follow the instructions on the screen.  You’ll need your PIN number to use one of our truck stops.

    • Can I purchase non-fuel items from Z stations on my Z Card?

       If your Z Card has been set up to allow this, you sure can.  You can update what each Z Card can purchase in Z Card Online.

  • Updating account details

    • How do I update my account details?

      If you need to update your account details, call us on 0800 474 355, or email us at zcard@z.co.nz and we’ll action this for you. 

    • How do I change what can be bought using my Z Card (ie fuel types, food etc)?

      What’s purchased on your Z Card, and the monthly maximum spend can both be updated on Z Card Online.  Click on the ‘Limits’ tab once you’re on the ‘Update Card’ screen, and choose which fuel or product you want to update.  If you need help with this, check out our user guide for detailed instructions, call us on 0800 474 355, or email us at zcard@z.co.nz.

    • How do I check and/or update my monthly limit on my Z Card/s?

      You can set daily and monthly limits on your Z Card/s in the ‘cards limit’ section of Z Card Online.  Need any help?  Check out our user guide, call us on 0800474355 or email us at zcard@z.co.nz   If you’re wanting to increase your account credit, please give us a call.

  • Getting in touch

    • Who can I call to talk to someone?

      Our New Zealand based team are happy to help.  You can call us on 0800 474 355 (Mon-Fri 7am-9pm, and Saturday 8am-1pm) or email us at zcard@z.co.nz if it’s out of hours, and we’ll call you back.

  • Anything else?

    • Have a question we haven’t answered here?

      Send us an email us at zcard@z.co.nz and we’ll get back to you as soon as we can.