Whether you’re new to Z, or been with us for a while, we’ve got some guides, tips and support to help you get the most out of being with us.
You’ll find answers to your questions below. For more detailed instructions on using Z Card Online you can download our Z Card Online user guide, or for further assistance, you can email us at firstname.lastname@example.org, or give our customer services team a call on 0800 474 355.
You can log into our Z Card Online portal at any time. You’ll need your “Client ID” and your password. Remember they are case sensitive. You should have received these details in an email a couple of days after your Z Card application was approved. Need help? Give us a call on 0800 474 355 or send us an email, we’re happy to help.
You can request a password reset, or have a reminder of your password sent to your registered account email address.
You can order new cards, cancel and replace cards, update card details, set or change card limits, suspend and reactivate cards, and run transaction and invoicing reports.
We recommend using Internet Explorer (IE) 10 / 11 on PC; or Chrome on either PC or Mac. Still having problems? Give us a call on 0800 474 355 or email email@example.com and we’ll see how we can help.
Fly Buys or AirpointsTM are available for most Z Card customers. Just give us a call on 0800 474 355, and we’ll check if your account is eligible and if so, set everything up for you.
Give us a call on 0800 474 355, we’ll check if your account is eligible, then we’ll set everything up for you. Remember to have your Fly Buys or AirpointsTM number ready. You can also send us an email to firstname.lastname@example.org.
Give us a call on 0800 474 355 or email email@example.com and we can confirm whether you are collecting points. You can also check your Fly Buys or AirpointsTM statements.
If you have your Fly Buys or AirpointsTM number loaded on your Z Card account, we’ll add up your total fuel spend at the end of the month and you’ll get 1 Fly Buys point for every $50 including GST, or 1 Airpoints DollarTM for every $200, including GST. You’ll see how many points or dollars you’ve earned on your Fly Buys or AirpointsTM statement.
Points are calculated on total fuel spend at the end of the calendar month and will be applied to the card/account registered against your Z Card account at the start of the following month.
Give us a call on 0800 474 355 and we’ll action this for you. Remember to have your Fly Buys or AirpointsTM number ready.
Just like credit cards and EFTPOS cards, we recommend having a PIN on Z Cards for security reasons and to help you prevent misuse of the card if it is lost.
You can select your own PIN number when you are ordering new cards online, or you can choose a system generated PIN by clicking the ‘generate random’ button on the screen. If you want to change the PIN number on a current card, you’ll need to order a replacement card.
Invoices are sent on the 1st of the month. If you are set up to also receive an invoice mid-month, this will be sent on the 15th of the month, or the following working day. Your first invoice will depend on your starting date with us.
One of the benefits of having a Z Card, is having up to 27 days credit to help you manage your cash flow. Your invoice will be paid by direct credit on 12th and 27th of each month.
We’ve made this nice and simple by setting up direct debit payments when we set up your Z account, so your invoice will be automatically direct debited on the 12th and 27th of each month.
Your discount amount is shown on your invoice in the ‘purchase summary’ box on the last page.
Yes! If you're a Xero customer. You can get a copy of your Z Card invoice data fed directly into Xero, meaning no more manual entry of transactions, it's all done ready for you to code and approve. You can find out more and sign up here.
You can set up your Z Card invoice data to directly feed into Xero by visiting z.co.nz/Xero and entering your Z Card Online login details.
New cards are processed every night, and out the door the next working day. If you’ve chosen courier delivery, you should receive them in two working days; and three to five working days for standard mail delivery. If you’ve been waiting longer than this, give us call on 0800 474 355 or email firstname.lastname@example.org and we’ll investigate for you. Remember to choose a physical address rather than a PO Box number for courier delivery.
When you swipe your Z Card at the pump you’ll be asked for an ODO (odometer) reading. If this isn’t a requirement for your business, you can press ‘enter’ to bypass this. If your business does require it, then you’ll need to enter your vehicle’s odometer reading.
Our locator will help you find your nearest Z station or truck stop, and also lists the services available at each.
Swipe your Z Card at the pump and follow the instructions on the screen. You’ll need your PIN number to use one of our truck stops.
If your Z Card has been set up to allow this, you sure can. You can update what each Z Card can purchase in Z Card Online.
If you need to update your account details, call us on 0800 474 355, or email us at email@example.com and we’ll action this for you.
What’s purchased on your Z Card, and the monthly maximum spend can both be updated on Z Card Online. Click on the ‘Limits’ tab once you’re on the ‘Update Card’ screen, and choose which fuel or product you want to update. If you need help with this, check out our user guide for detailed instructions, call us on 0800 474 355, or email us at firstname.lastname@example.org.
Our New Zealand based team are happy to help. You can call us on 0800 474 355 (Mon-Fri 7am-9pm, and Saturday 8am-1pm) or email us at email@example.com if it’s out of hours, and we’ll call you back.
Send us an email us at firstname.lastname@example.org and we’ll get back to you as soon as we can.