Kia ora, welcome to Z App (‘App’)!
By accessing and using this App or any related services, you accept the following terms and conditions. Please read these terms carefully. They make a legally binding contract with you (the person or organisation using and accessing the App) and us (Z Energy Limited, NZ company no. 12046).
If you have any questions, comments, or concerns about the App or these terms and conditions, please contact us at firstname.lastname@example.org.
In this section, we explain how you can download and start using our App.
To use the Z App, you must download the App from the app store and follow the set-up process described in the App. You will need to have an active internet connection. Your mobile device will need to use a software version that supports the App.
You may only have one App account at any time. You are not allowed to hold multiple accounts.
To use this App, you must be over the age of 16.
You are responsible for protecting your passwords and other private user credentials and for any usage of your user credentials. You must notify us immediately on becoming aware of any actual or suspected unauthorised use of your user credentials.
This section outlines what you can and can’t do with our App. Please take some time to familiarise yourself with our App ‘ground rules’.
You can use the App and its features in the ways described in these terms.
You agree to comply with any Z safety rules related to use of electronics on Z premises, including not using your device (such as a smartphone or tablet) in any prohibited areas.
We use your data for several reasons, including to help provide services to you. This section outlines how we deal with your personal information like your name and email address.
No data transmitted via the App can be guaranteed to be secure. Any information you submit through the App is done at your risk.
IMPORTANT! We may also use information you provide us to identify offers, promotions, new products, improvements, or other information we think you might find interesting, tell you about them, and provide them to you whether through the Z App or other channels like email.
You may opt out at any time through the notification options on your phone, or the unsubscribe link in the email — contact us at email@example.com if you have any questions or concerns about this.
You promise that all information you provide us is true, accurate and correct.
Some features of the App (including Fastlane, Sharetank, Carbon Count and the pre-order coffee feature) can only be used if you input credit, debit or other payment card details. We explain more about this in the Fastlane and pre-order coffee sections of these terms.
When you input your payment card data into the App, it will be provided to Paymark Limited, who securely holds the details on their system.
We will never see nor store the details of your payment cards - such details are collected, stored, and processed by Paymark through their ‘Click’ service. For further information regarding Paymark, and how it encrypts and processes Z App transactions, see the Paymark website.
You cannot use certain features of the App (including Fastlane and Pre-order) with an expired card. We may also decide to prevent you from using all or part of the App for other reasons, including if your card is reported as stolen.
This section outlines some important legal terms, including when we can change these terms, the App, and what we will be responsible for if things go wrong.
The App will evolve over time as we continue to improve our service.
IMPORTANT! We may change these terms from time to time. The changes will take effect when we publish them on the Z website. By continuing to use the App, you’ll be taken to have accepted the latest version of these terms, and it’s up to you to check for any changes.
Z may change the format and content of the App at any time. Z may suspend the operation of the App for support or maintenance work, in order to update the content, or for any other reason.
Additional terms may apply to specific goods or services or online tools provided through the App. If there is any inconsistency between these terms and the product or tool-specific terms, the product or tool-specific terms will prevail.
The App contains material which is protected by intellectual property rights. All intellectual property rights in the App are either owned by us or are used by us under licence.
The App may include links to external websites. We do not endorse or assume any responsibility for the content of those links.
We may terminate or suspend your access to all or part of the App at any time, for any reason, and without giving you notice. We do not need to give you a reason for any termination or suspension.
Z tries to ensure that all information provided in the App is correct but does not guarantee its accuracy.
IMPORTANT! To the extent permitted by law, we are not liable for any action you may take as a result of relying on such information or advice, or for any loss or damage suffered by you or any third party as a result of you or a third party taking this action.
To the extent permitted by law, we will not be liable for any loss or damage (direct or otherwise) you or any third party suffer in connection with the use of the App or the use of, or reliance on, content contained in or accessed through the App . To the extent permitted by law, we also exclude any condition or warranty that could be implied into these terms.
IMPORTANT! Some laws contain non-excludable warranties, guarantees or other rights. For example, the Consumer Guarantees Act permits the recovery of consequential loss in some circumstances. These terms do not in any way exclude or restrict any non-excludable or modifiable statutory rights or benefits you may have.
To the extent permitted by law, we are not liable to you for any failure or delay in performance of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.
You must always have a means to pay for your Fuel purchase that does not involve using the Z App, just in case the Z App is unavailable.
We make no representations and give no warranties that the App will be:
IMPORTANT! To the extent permitted by law, Z will not be liable (whether in contract, tort including negligence, equity or any other basis) for loss or damage to data, or viruses or similar items that may infect your iPhone, iPad, Android device, or other computer equipment and software due to your use of the App.
To the extent that you are in trade, and are using the Z App in trade, you agree that the Consumer Guarantees Act 1993 does not apply. We do not provide any express guarantees in relation to the Z App, other than as expressly set out in these terms. To the extent that you are in trade, and are using the Z App in trade, you agree that:
The terms under this heading will apply only if and to the extent that it is legally permitted to contract out of the Consumer Guarantees Act 1993 or Fair Trading Act 1986, as applicable. In all other respects, your rights under those Acts remain unchanged.
These terms are governed by the laws of New Zealand.
Fastlane is an exciting feature we are trialling at select Z service stations. This section describes what Fastlane is all about, how to use Fastlane, and other important terms and conditions.
Fastlane connects your vehicle number plate with your New Zealand bank credit or debit card. The Fastlane service has two parts – automatic plate recognition, and pay in app.
Fastlane Pay by Plate feature — When our on-site cameras recognise and authenticate your vehicle’s number plate, we will automatically deduct the cost of the fuel from your linked credit or debit card. This is the ‘automatic plate recognition’ part of the Fastlane service. Please note that we can’t guarantee that our cameras will always recognise your vehicle’s number plate.
Fastlane Pay in App feature — Fastlane also allows you to pay for your fuel from the comfort of your car, by selecting the relevant licence plate in your Z App. This is the ‘pay in app’ part of the Fastlane service. The Pay in App feature may be used if your vehicle licence plate is not recognised by our cameras for any reason, and if the automatic plate recognition feature is unavailable.
Some Fastlane customers can sign up for Fastlane without the App. For those customers, these terms and conditions will also apply.
Fastlane is offered at participating stations only. For a list of participating stations, see z.co.nz/findfastlane. Some Z stations that offer Fastlane do not offer the Fastlane Pay by Plate feature.
To use Fastlane, you must follow the registration process in the App. This includes providing us with the following information:
If you don’t correctly input or complete the details required for Fastlane registration, Fastlane may be unavailable for use, and we take no responsibility for this.
You authorise us to use our forecourt camera(s) to read and record your registered licence plates for the purpose of providing you the Fastlane service.
You may have only one Fastlane account at any time on the App. However, you may register as many licence plates as you like, and up to 5 payment methods within your account.
In addition to our other rights to suspend or terminate accounts, we may suspend or terminate accounts that we consider have had so little use that they are ‘dormant’.
You must make sure you see the ‘Thanks for Visiting’ message after you have hung up your pump.
IMPORTANT! Otherwise, the pump may continue to distribute fuel to other customers, which will be charged against your licence plate. We are not responsible for this.
Whether we approve Fastlane requests is entirely our decision. The Fastlane request will lapse if fuel does not start being dispensed from the selected pump within a time out period that starts when the ‘Welcome to Fastlane' screen is displayed and ends after a duration we determine.
You may make a maximum of three Fastlane transactions (actual or attempted) within a 24-hour period.
You may cancel a Fastlane request for any reason up until fuel begins to be dispensed by lifting and lowering the Selected Pump handle.
You can use Fastlane to refuel motorbikes. However, the automatic plate recognition part of the App may not always be available (for example, if your motorbike does not have a rectangular number plate or is not positioned so that it can be read by Z’s cameras at the site).
Please be careful when you input licence plate numbers into the App. You assume all responsibility for the accuracy of the number plates of the vehicles you input into the App.
IMPORTANT! If you input number plates inaccurately, then the cost of fuel dispensed to the vehicle bearing that number plate will be charged to your payment card, and we are not responsible for this.
If you are using Fastlane Pay in App, you will be prompted to select the pump you wish to dispense fuel from. Be careful to select the right pump for you. If you select the wrong pump, you may be charged for fuel dispersed from that pump. We are not responsible for this.
You are responsible for all Fastlane transactions made against any number plates registered to your Fastlane account.
IMPORTANT! Deleting the Z App from your device DOES NOT de-register licence plates from your Fastlane account, meaning that you (or the person using the relevant car) may still receive the Fastlane service.
If you sell your car, or if your car is stolen, you should immediately de-register the licence plate of the relevant car from Fastlane. If you do not remove the sold vehicle’s licence plate from your Fastlane account, the person using the car may end up charging a Fastlane transaction to your account. In this case, you are responsible for removing the licence plate from your Fastlane account and arranging a refund with the new owner.
To de-register a licence plate from Fastlane, you must follow the process set out in the App.
IMPORTANT! To the extent permitted by law, we are not responsible for, and are under no obligation to, reverse charges that you did not intend to be charged to your payment card, including charges resulting from:
The Z App and Fastlane may not be compatible with all payment cards. You can check whether your card is permitted for Fastlane by attempting to input its details when registering for Fastlane.
You authorise us to conduct a validation check of your payment card or cards you input during the registration process. If the validation check is unsuccessful for any reason (for example, if your card has expired) you will not be able to register that card to Fastlane.
If your smartphone or your physical card is lost or stolen you must immediately cancel all digital occurrences of your card registered to your Fastlane account. You can email firstname.lastname@example.org for help with this.
Registering your card in the App creates a ‘card not present’ digital occurrence of your physical card. While you have a payment card registered for Fastlane in the App, if your physical card is cancelled or expires, the payment card registered on your Fastlane account will also be cancelled or expired and Fastlane payment will be not able to be made.
If you use a Z Business fuel card for Fastlane there is no ability for an odometer reading to be recorded, and no PIN will be required. Z Business fuel cards that require a PIN or odometer should not be used with Fastlane.
Before a Fastlane transaction is authorised by the App, a check is done to make sure that the Z Business fuel card is not over its designated limit. However, it is possible that a Z Business fuel card will be under its designated limit before the Fastlane transaction, but the purchase could cause the limit to be exceeded. It is your responsibility to ensure that you are operating within the limit of your Z Business fuel card.
Where you use a Z Business fuel card as the payment card, any restrictions set up by the account holder as to the type of fuel that can be purchased will also apply to Fastlane transaction. If you select a type of fuel in the App that is not authorised by the account holder, the transaction will be declined.
If you have registered your Z Business fuel card for Fastlane, you will be bound by the Z Business Terms and Conditions in addition to these terms.
You authorise a pre-authorisation hold against your credit card account (for credit cards) or bank account (for debit cards) or Z Business account (for Z Business fuel cards), equal to the Fastlane purchase limit you have set in the Z App (including GST). A pre-authorisation hold will be made each time you authorise payment using a payment card for Fastlane.
You give authorisation for a pre-authorisation hold when a vehicle with a registered number plate is driven into a fuel lane at any participating Z retail site, as well as each time you use or attempt to use the pay in app feature for that number plate.
Multiple pre-authorisation holds may occur from time to time. You should contact the issuer of your payment card (including us, in the instance of Z Business fuel cards) for any queries regarding these. If a pre-authorisation hold is not granted for any reason (for example, insufficient funds are detected, or your credit limit would be exceeded), you will not be able to proceed with your Fastlane transaction.
We are not responsible for, and have no influence over, the time it takes for your bank (who issued your payment card) to release a temporary hold or pre-authorisation hold. If you have any queries on this, we suggest you contact the issuer of your payment card.
From 18 November 2019 the Pumped daily discount will be applied to every Fastlane transaction. For the terms associated with the Pumped Daily Discount and loyalty programme, see Pumped terms and conditions.
If you purchase fuel through Fastlane, you will not be able to stack your Pumped discounts. Our IT team is working hard to enable stacking in the future!
Yes! You can earn either Airpoints Dollars™ or Flybuys on your Fastlane purchases, provided that you first add your loyalty card details to the App. You can register both Flybuys and Airpoints™ card details for Fastlane purchases but you can only have one active at a time. Please note that when you earn Flybuys on Fastlane purchases, any cumulative earn will only apply to future Fastlane fills, not standard lane fills.
No. Extra Z and Caltex Fuel Discounts that you have earned as a Flybuys currency cannot (yet) be used with Fastlane purchases.
Sharetank is a virtual tank that you can fill anytime, anywhere, and share with up to five friends of whānau! This section outlines what Sharetank is all about, how to use Sharetank, and other important terms and conditions. Sharetank is a trial product that may evolve over time.
The fuel you purchase on Sharetank is depicted in the App as a virtual fuel balance in litres, not dollars. You can apply this balance against fuel at any participating Z service station.
There is no dollar value associated with the Sharetank Balance. Sharetank Balances cannot be sold, refunded or exchanged for cash. Your Sharetank Balance is not a representation of the fuel balance in your vehicle.
Sharetank may be changed or discontinued at any time. We will endeavour to give reasonable prior notice of any material changes to the Sharetank trial. If the trial is discontinued, we will give you as much notice as possible (and not less than 90 days) via the email used to register for Z App and (if enabled) a Z App notification. This notice will alert you to the time frame available to draw down any remaining Sharetank balances. Any Sharetank balances not completely drawn down at the expiry of the notice period may be forfeited.
From time to time, we may offer our App users free bonus rewards, which may include bonus Sharetank litres. The quantity of these bonus rewards and the recipients of the bonus rewards will both be determined at our sole discretion. We may also choose not to give out bonus rewards.
You can add up to 1,000 litres of fuel to your Sharetank balance in any single transaction. The balance of each fuel grade in in your Sharetank account cannot exceed 1,200 litres. Your Sharetank purchases cannot exceed 12,000 litres per fuel grade over a 12-month period.
Sharetank litres cannot be redeemed in conjunction with any other Fuel discounts or offers (such as Pumped discounts). Sharetank cannot be used at Z truck stops.
If you apply your Sharetank balance at the outdoor payment terminal on the pump, then you will only be authorized to pump the actual amount of your Sharetank Balance or 100 litres, whichever is larger.
In addition to our other rights in these terms, we may suspend your use of Sharetank, hold or reverse any transaction if we have reason to believe that you or any third party using your account misuses our service or is dishonest.
You may apply Sharetank litres to Fastlane transactions, if you have set this up as an option in the App.
Only Sharetank administrators can use Sharetank with Fastlane. You may also enable settings in the Fastlane section of Z App so that a Sharetank balance is only used when the weighted average cost of the Sharetank balance is lower than the pump price.
You will be emailed a GST receipt after each Sharetank fuel purchase within the App. Receipts issued at the time of redemption at a Z Station will not include GST amounts for tax purposes.
Sharetank’s ‘lowest Z pump price in your area’ guarantee offers you the lowest Z pump price within a 30km radius, for each grade of fuel. Where there are no Z Stations offering that fuel grade within a 30km radius, Sharetank will offer you the nearest Z pump price across all grades.
Sharetank’s ‘lowest Z pump price in your area’ guarantee uses location services on a customer’s mobile device.
Sharetank offers a ‘proactive price guarantee’. You will be informed by the customer service representative in the Z Station or electronically via Z App or outdoor payment screen when paying at the pump that the current pump price at that Z Station is lower than the merged Sharetank purchase price.
The merged price is calculated as the weighted average purchase price of Sharetank litres, per Fuel grade. You may then choose to pay by another means or draw down on your available Sharetank Balance.
In the instance where you redeem a Sharetank Balance using Fastlane, the settings that apply within your Fastlane account will apply and determine whether the Sharetank Balance is used or the authorised payment card stored in the Z App.
If you are eligible for a discount on the pump price then you will need to determine whether you should use their Sharetank Balance or pay by another means at the discounted pump price available to them.
You can only part pay with Sharetank if you have used your entire Sharetank balance and there is still money owing on your transaction.
You can invite up to five people to share your Sharetank balance by sending a unique code associated with your account to the invitee. The invitee enters the code into their Z App to request access to your Sharetank balance. When you confirm an invitee, the Sharetank balance becomes shared with that invitee. You must not charge any sort of fee or price to an invitee.
If you are the Sharetank administrator, you can send more than five Sharetank invitations, but only the first five that you confirm will be granted access to the Sharetank.
If you are the Sharetank administrator, you can make up to eight changes to the Sharetank membership within a 12-month period.
Each Sharetank member can access the full Sharetank balance across all fuel grades without restriction. If you invite others into your Sharetank, you accept that you are providing full access to those members to draw down on any available balance at any time.
If you join a shared Sharetank, you acknowledge that the Sharetank administrator can remove your access at any time and if access is removed you will no longer be able to view or use the shared Sharetank.
Sharetank members cannot purchase Fuel to ‘top-up’ the shared Sharetank balance.
You cannot have both your own personal Sharetank and participate in a shared Sharetank. You can only participate in one Sharetank at any time.
If you no longer want to participate in Sharetank, you can stop using the Sharetank service, or draw down your Sharetank Balance to zero and remove all shared Sharetank members.
If you participate in a shared Sharetank and redeem fuel using the Z App you agree and acknowledge that your Sharetank transaction details will be accessible in the ‘Sharetank activity’ and ‘Sharetank top-ups’ section of Z App by other members of the shared Sharetank.
Transaction details may include: name, redemption location, fuel litres, savings versus pump price and total transaction value. If the transaction is completed at a Z Fastlane, the transaction details will include the vehicle number plate. Transaction details may change from time to time at Z’s discretion. Payment card details remain secure and aren’t visible by Sharetank Members.
Yes! You can earn either Airpoints Dollars™ or Flybuys on your Sharetank purchases, provided that you first add your loyalty card details to the App. You can register both Flybuys and Airpoints™ card details for Sharetank purchases but you can only have one active at a time.
IMPORTANT! If a Flybuys or Airpoints™ account is registered against a shared Sharetank, only the Sharetank administrator will be able to earn Airpoints Dollars™ or Flybuys.
Please note that Airpoints Dollars™ or Flybuys are earned when fuel is purchased in Sharetank, and not you redeem your Sharetank litres at a Z Station.
When you purchase a (full priced) hot drink via the App, you will receive one electronic stamp. Stamps are awarded at the time of purchase and are not applied retrospectively. The stamps cannot be used for chilled drinks via pre-order.
After you have collected six electronic stamps you will receive electronic notification of one free hot drink voucher. You can redeem the voucher for any hot drink at participating Z Stations. The free hot drink can be small, medium, or large and can include decaf, soy milk and shots. You can’t redeem free drinks for any of the pre-order Chilled drinks range.
The App Z Espress Coffee Card and vouchers can be used at participating Z Stations where Z Espress coffee is available. Participating Z Stations are listed on z.co.nz/coffee.
Z Espress vouchers are valid for 90 days from date of issue and are not exchangeable for cash.
When you purchase a (full priced) priced Z2O Max Wash or Z2O Max Wash & Vac, you will receive one electronic stamp. Stamps are awarded at the time of purchase and are not applied retrospectively.
After you have collected four electronic stamps you will receive an electronic notification of one free Z2O Max Wash voucher.
The App’s Z2O Car Wash Card and vouchers can be used at participating Z Stations where Z2O Car Washes are available. Participating Z Stations are listed on z.co.nz/carwash.
Z2O Vouchers are valid for 90 days from date of issue and are not exchangeable for cash.
When you purchase a (full priced) SWAP’n’GO bottle, you will receive one electronic stamp. Stamps are awarded at the time of purchase and not applied retrospectively.
After you have collected three electronic stamps, you will receive electronic notification of a $4 off SWAP’n’GO bottle discount voucher.
The App’s SWAP’n’GO Card and vouchers can be used at participating Z Stations where SWAP’n’GO bottles are available. Participating Z Stations are listed on z.co.nz/find-us.
Vouchers are valid for 90 days from date of issue and are not exchangeable for cash.
The pre-order function allows you to order Z Espress coffee or other hot and chilled drinks online via Z App, to be picked up at a pre-determined time at participating Z stations.
To access the pre-order feature, you must input your valid NZ credit card or debit card details into the App, along with any other details we require from time to time. Please note that not all credit or debit cards may be usable with our pre-order coffee feature.
If you don’t correctly input or complete the details required for pre-order registration, pre-order will be unavailable for use, and we take no responsibility for this.
Please let our Z team know by clearly communicating what you are allergic to in the “notes” field during the Z pre-order ordering process.
IMPORTANT! Our baristas will use their best efforts to meet your requirements, however Z nor our affiliates (including Z retailers) will not, to the extent permitted by law, have liability for any allergic reactions that occur from incorrect order processing or cross contamination or other such error.
Once you have pre-ordered and paid for your order, the order cannot be cancelled. You will not be entitled to a refund if you find yourself unable to collect your order after you have ordered and paid for it.
Upon completion of the pre-order registration process in the App, you authorise a temporary hold against your payment card of NZ$1 (including GST). If a temporary hold is not granted for any reason, for example, if you have insufficient funds in either your credit card account or bank account, or your Z Business fuel card has exceeded its velocity or credit limit, you will not be able to proceed with your order.
If your smartphone or your physical card is lost or stolen you must immediately cancel all digital occurrences of your card registered to your pre-order coffee account. You can email email@example.com for help deleting or cancelling all digital occurrences of your card in the App.
Registering your credit or debit card in App provides for a card not present digital occurrence of your physical card. While you have a credit or debit card registered for Z pre-order in Z App, if your physical card is cancelled, or expires, the card registered on your pre-order account will also be cancelled or expired and pre-order payment will be not able to be effected.
You can delete or re-add a credit or debit card by removing their current Z pre-order registration and completing the Z pre-order registration process again.
Yes! You will earn one Flybuys point per Z Espress hot drink pre-order, provided that you have entered your Flybuys card details into the Z App and marked it as active.