z.co.nz & Z App - Terms of Use

If you have any questions, comments, or concerns about this website or these terms and conditions, please contact us on feedback@z.co.nz. This page was last updated on: 26 November 2017.

Please view the z.co.nz terms of use or the Z App terms of use below.


z.co.nz - Terms of Use

This website (z.co.nz) is managed by Z Energy limited ( ‘Z’, ‘we’ or ‘us’). By accessing this site you agree to be bound by the following terms and conditions.

You may:

  • access any part of the website
  • print off one copy of any or all of the pages for your own personal reference.

You may not:

  • copy, distribute, broadcast, alter or tamper with or otherwise use any material contained in the website except as set out under ‘You may’
  • remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from the website
  • use this website in breach of any legislation or for any unlawful act, or to damage or disrupt this website, or
  • link to this website without our express written consent.

Application of these terms

Additional terms may apply to specific goods or services (‘Products’) or online tools provided through this website. If this website links to any additional terms as well as these terms for a particular product or tool, you must read these terms and the additional terms together. If there is any inconsistency between these terms and the product or tool-specific terms, the product or tool-specific terms will prevail.

Intellectual property rights

This website contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Z or our subsidiaries, or have been licensed to us by the owner(s) of those rights so that we can use this material as part of this website.

This website also contains trademarks. All trademarks on this website belong to Z or have been licensed to it by the owner(s) of those trademarks for use on this website.

External links

This website may include links to external websites. Z is not responsible for the owners or operators of these websites or for any goods or services they supply. Nor is it responsible for the content of their websites and does not give or enter into any conditions, warranties, or other terms or representations in relation to any of these, or accept any liability in relation to any of these. This includes any liability arising out of any claim that the content of any external website to which this website includes a link infringes the intellectual property rights of any third party.

Data protection

Personal details provided to Z through this website will only be used in accordance with our privacy policy.

Changes to terms and conditions

Z may change the terms, conditions and disclaimer set out above from time to time. By browsing this website you accept that you are bound by the current terms, conditions and disclaimer, and you should check these each time you revisit the site.

Changes to/operation of this website

Z may change the format and content of this website at any time. Z may suspend the operation of this website for support or maintenance work, in order to update the content, or for any other reason.

Z reserves the right to terminate access to this website at any time and without notice.

Our liability

All information or advice included on this website is intended to be general in nature and you should not rely on it in connection with any decision you make. Z tries to ensure that all information provided on this website is correct but does not guarantee its accuracy. Z is not liable for any action you may take as a result of relying on such information or advice, or for any loss or damage suffered by you or any third party as a result of you or a third party taking this action.

We will not be liable for any loss or damage (direct or otherwise) you or any third party suffer in connection with the use of the website or the use of, or reliance on, content contained on or accessed through the website. We also exclude any condition or warranty that could be implied into these terms (but only to the extent that this is allowed by law).

Complaints

If you have a question or complaint about this website, please contact us on feedback@z.co.nz.

  

Governing law

These terms and conditions are governed by the laws of New Zealand.

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Z App – Terms of Use

Welcome to Z App (‘App’) of Z Energy limited (‘Z’, ‘we’ or ‘us’).  By accessing this App you (‘the App Holder’) agree to be bound by the following terms and conditions. If you have any questions, comments, or concerns about the App or these terms and conditions, please contact us at feedback@z.co.nz

You may:

  • access any part of the App

You may not:

  • copy, distribute, broadcast, alter or tamper with or otherwise use any material contained in the App except to access any part of the App as set out above
  • remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from the App
  • use the App in breach of any legislation or for any unlawful act, or to damage or disrupt the App.

Usage conditions - Z App - General

  • The App Holder will need to have an active internet connection at all times that the App is being used.
  • The App Holder is limited to one App account at any time – multiple accounts or registrations per person are not allowed.

Usage conditions - Z App – Fastlane Trial

  • Fastlane enables Z customers, who have previously registered their Fastlane details on Z App, to fuel their vehicle at designated Fastlane pumps, at selected Z stations taking part in the Fastlane trial, without ever having to go inside the Z store to pay, or pay for their fuel at pump (‘Fastlane’).
  • If the App Holder registers for Fastlane, the App Holder agrees to be bound by these “Usage conditions – Z App – Fastlane Trial” terms and conditions.
  • The App Holder acknowledges that Fastlane is currently operating as a trial (which may be discontinued at Z’s sole discretion) and acknowledges it is only available at a few Z Stations (‘Participating Z Stations’) which can be viewed at: www.z.co.nz/fastlanemap (‘Fastlane Trial’).
  • The App Holder acknowledges that the Fastlane Trial enables the App Holder to associate a vehicle number plate (‘Number Plate’), which will be read by Z’s cameras, to pay for fuel with their securely stored and pre-provided New Zealand bank credit or debit card, at Participating Z Stations, in accordance with these terms and conditions (’Fastlane Transaction’).
  • Fastlane provides App Holders the ability to use dedicated Fastlane pumps at Participating Z Stations once they have successfully and correctly inputted each of the following details:
    • their valid and non-expired credit card or debit card issued by a New Zealand bank (‘Credit or Debit Card’) which is eligible for Fastlane (the App Holder can check whether their Credit or Debit Card is permitted for Fastlane by attempting to input its details into the Fastlane Registration Process); and
    • the Number Plate of the vehicle they wish to be registered for Fastlane Transactions;
    • the correct fuel type for the vehicle they wish to be registered for Fastlane Transactions; and
    • any other detail as required by Z from time to time.

      (the ‘Fastlane Registration Process’)

      Failure to correctly input or complete the details required for the Fastlane Registration Process listed directly above will result in Fastlane being unavailable for use by the App Holder and Z takes no responsibility for this.
  • The App Holder warrants that they are over the age of 16 year old.
  • The App Holder acknowledges that not all Credit and Debit Card may be accepted at all  Participating Z Stations when registering for Fastlane.
  • The App Holder acknowledges they are providing their Credit or Debit Card details to Paymark Limited (‘Paymark’) who securely hold their details on their system. Z will never see nor store the details of the App Holder’s Credit or Debit Cards. Such details are collected, stored and processed by Paymark through their ‘Click’ service, which processes the App Holder’s Fastlane Transactions.  For further information regarding Paymark, and how it encrypts and processes Fastlane Transactions, see the Paymark website (www.paymark.co.nz).
  • The App Holder will not be able to register or continue to use a Credit or Debit Card for Fastlane if it has expired, has been reported stolen by the issuer of the App Holder's Credit or Debit Card or is no longer eligible for use in Fastlane for any reason whatsoever.
  • Z Card holders will not be able to use or register their Z Card for Fastlane Transactions during the duration of the Fastlane Trial.
  • The App Holder acknowledges that registering their Credit or Debit Card in App provides a for a Card Not Present digital occurrence of their physical card. Therefore while the App Holder has a Credit or Debit Card registered for Fastlane in the App, if the App Holder’s physical card is cancelled, or expires, the Credit or Debit Card registered on the App Holder’s Fastlane account will also be cancelled or expired and Fastlane payment will be not able to be effected.  If the App Holder chooses to cancel or deregister from Fastlane on the App, or delete the App altogether, this will have no effect on their physical Credit or Debit Card and their Credit or Debit will still be able to be used.
  • If the App Holder’s smartphone or their physical Credit or Debit Card is lost or stolen they must immediately cancel all digital occurrences of the App Holder’s Credit or Debit Card registered on the App Holder Fastlane account.  The App Holder can email fastlane@z.co.nz for help deleting or cancelling all digital occurrences of their Credit and Debit Card with App.
  • The App Holder is limited to one Fastlane account at any time on the App and may only load one Credit or Debit Card into the Fastlane Registration Process in the App.  The App Holder may delete or re-add a Credit or Debit Card by removing their current Fastlane registration and completing the Fastlane Registration Process again. 
  • Upon completion of the Fastlane Registration Process in the App, the App Holder authorises a temporary hold against the App Holder’s Credit or Debit Card of NZD1 (including GST) (‘Temporary Hold’). If a Temporary Hold is not granted for any reason, for example, if the App Holder has insufficient funds in either their credit card account or bank account, the App Holder will not be able to proceed with their Fastlane Registration Process.
  • The App Holder authorises a pre-authorisation hold against the App Holder’s credit card account (for credit cards) or bank account (for debit cards) of NZD200 (including GST) (‘Pre-Authorisation Hold’). If a Pre-Authorisation Hold is not granted for any reason, for example, if the App Holder has insufficient funds in either their credit card account or bank account, the App Holder will not be able to proceed with their Fastlane Transaction.
  • Z is not responsible for, and has no influence over, the time it takes for the App Holder’s bank (who issued the Credit or Debit Card) to release a Temporary Hold or Pre-Authorisation Hold. If the App Holder has any queries on this, Z recommends the App Holder contacts the issues or their Credit or Debit Card.
  • A Pre-Authorisation Hold will be made each time the App Holder authorises payment using a Credit or Debit Card for Fastlane. Authorisation is given by the App Holder when a vehicle with the Number Plate is driven into the clearly labelled, orange Fastlane pump lanes on the forecourt and park up next to the pump that the App Holder intends to take fuel from (‘Selected Pump’).
  • Multiple Pre-Authorisation Holds may occur from time to time. The App Holder should contact the issuer of their Credit or Debit Card for any queries regarding these.
  • Fastlane uses the Number Plate provided during the App Holder’s Fastlane Registration Process via the App. To use Fastlane, the App Holder consents to Z’s forecourt camera(s) reading the Number Plate provided by the App Holder during the Fastlane Registration Process.
  • The App Holder agrees to use Fastlane by following these steps:
    • To correctly register for Fastlane using the Fastlane Registration Process before attempting to fuel up using Fastlane.
    • When the App Holder using Fastlane is ready to fuel their vehicle, they will drive into the Selected Pump.
    • The App Holder will wait for the forecourt camera to recognise the Number Plate and for the pump screens to display the words “Welcome to Fastlane”.
    • Fuel can then be dispensed by the App Holder or the Z Fastlane crew member from the Selected Pump.
    • The App Holder may cancel the Fastlane request for any reason up until fuel begins to be dispensed by lifting and lowering the Selected Pump handle.
    • Approval of the Fastlane request is at Z’s discretion. The request will lapse if fuel does not start being dispensed from the Selected Pump within a time out period that starts when the  ‘Welcome to Fastlane' screen is displayed, and ends after a duration determined by Z.
    • If the App Holder has paid for fuel using Fastlane correctly, Fastlane will confirm this via the pump screen message which will say 'Thanks for visiting' and a confirmation push notification message to the App Holder’s App. 
    • In the unlikely circumstance where the App Holder has completed fuelling and does not see the “Thanks for visiting” message at the Selected Pump's screen, and/or the App Holder does not see any other message on the Selected Pump screen, any fuel dispensed as part of that Fastlane Transaction into the App Holder’s vehicle will be deemed by Z to have not been charged to the App Holder’s Credit or Debit Card and accordingly the App Holder will remain liable for, payment of that fuel. Then this happens, the App Holder is required to go in store to pay for the fuel.
  • The App Holder assumes all responsibility for the accuracy of the Number Plate of the vehicle they wish to be registered for Fastlane Transactions when inputting it during the Fastlane Registration Process.  If the App Holder inputs the Number Plate inaccurately, then:
    • any person driving the vehicle bearing the Number Plate that has dispensed fuel, will be charged by Z to the Credit or Debit Card that the App Holder authorised for Fastlane.
  • Should the situation arise where the App Holder’s Number Plate is used by another driver, and the App Holder Credit or Debit Card is charged for the fuel, Z will use reasonable endeavours to reconcile the amount attributable to the Fastlane Transaction with the other driver. However, Z may not be able to, and is not required to, reverse charges that the App Holder did not intend to be charged to the App Holder’s Credit or Debit Card, as a result of the App Holder entering an incorrect Number Plate when registering to use Fastlane or the App Holder not hanging up the Selected Pump's handle correctly after fuelling is complete.
  • It is the App Holder's responsibility, when using Fastlane, to ensure that the hose of the Selected Pump has been hung up correctly after fueling is complete. The App Holder will know when the Fastlane pump has been hung up correctly when the 'Thanks for visiting' message is displayed on the Selected Pump screen. If the App Holder does not see this screen, the App Holder will need to re-hang the hose until the “Thanks for visiting” screen appears. If the Fastlane pump has not been hung up correctly, and any person continues pumping fuel from the Selected Pump, any fuel dispensed will be charged by Z to the App Holder’s registered Credit or Debit Card.
  • The App Holder agrees not to fuel or use their smartphone while the vehicle using Fastlane is in motion.
  • The App Holder acknowledges that during the Fastlane Trial loyalty programmes such as Fly Buys and Air New Zealand Airpoints, which would ordinarily provide the App Holder with the ability to accumulate or earn standard points or promotional points for their Z fuel purchase, will not be offered for Fastlane Transactions.
  • The App Holder acknowledges that during the Fastlane Trial, usual Z promotional activity, such as Fly Buys Pumped offers, which would ordinarily provide the App Holder with the ability to redeem a cents per litre discount for a Z fuel purchase, will not be available for Fastlane Transactions.
  • The App Holder agrees to abide by all Z Safety Rules and Regulations at all times while using Fastlane and the App, including but not limited to, not using their device (such as a smartphone or tablet) on the forecourt and other prohibited areas. 
  • The App Holder agrees that they will not use Fastlane to fuel a motorbike.
  • The App Holder agrees that there is maximum of three Fastlane Transactions within a 24 hour period.

Usage conditions - Z App – Z Espress Coffee Card

  • The App’s Z Espress Coffee Card is able to be used at participating Z Stations, where Z Espress coffee is available – participating Z Stations are listed on z.co.nz/coffee.
  • The App Holder will receive one electronic stamp per full priced hot drink purchased by the App Holder from any participating Z Station in a single transaction. Stamps can only be awarded at the time of purchase, and will not be applied retrospectively. Each stamp counts towards the quota of electronic stamps needed to earn a free hot drink voucher.
  • The App Holder is eligible to receive a maximum of five Z Espress coffee stamps per 24 hour period. 
  • After six electronic stamps have been collected the App Holder will receive electronic notification of one free hot drink voucher (the ‘Z Espress Voucher’). Z Espress Vouchers can be redeemed for any hot drink at participating Z Stations. The free hot drink can be small, medium or large and can include decaf, soy milk and shots.
  • For App Holders purchasing less than six hot drinks in a single transaction, when six electronic stamps have been collected, a Z Espress Voucher will be stored on their Z App for their next hot drink purchase at a participating Z station. 
  • For App Holders purchasing six or more hot drinks in a single transaction, every 6th hot drink in that transaction will be free. The App Holder will receive the amount of electronic stamps following their 6th hot drink. For example: 
    • If the App Holder purchases 6 hot drinks in a single transaction, they will only pay for five of their six hot drinks, and receive no electronic stamps on their Z App;
    • If the App Holder purchases 10 hot drinks in a single transaction, they will only pay for nine of their ten hot drinks, and receive 4 electronic stamps on their Z App; 
    • If the App Holder purchases 15 hot drinks, they will pay for 13 hot drinks, receive 15 hot drinks and receive 3 electronic stamps on their Z App. 
  • Z Espress Vouchers are valid for 90 days from date of issue (the ‘Expiry Date’) and are not exchangeable for cash. 
  • The App cannot be used in conjunction with any other promotional offer. 

Usage conditions - Z App – Z Espress Coffee Card for Z Card customers

  • The App’s Z Espress Coffee Card is able to be used at participating Z Stations, where Z Espress coffee is available – participating Z Stations are listed on z.co.nz/coffee.
  • The App Holder will receive one electronic stamp per full priced hot drink purchased by the App Holder from any participating Z Station in a single transaction. Stamps can only be awarded at the time of purchase, and will not be applied retrospectively. Each stamp counts towards the quota of electronic stamps needed to earn a free hot drink voucher.
  • If the App Holder has registered a valid Z Card inside Z App (the 'Z Card App holder'), then they eligible to receive a maximum of fourZ Espress coffee stamps per 24 hour period. 
  • After five electronic stamps have been collected the Z Card App Holder will receive electronic notification of one free hot drink voucher (the ‘Z Espress Voucher’). Z Espress Vouchers can be redeemed for any hot drink at participating Z Stations. The free hot drink can be small, medium or large and can include decaf, soy milk and shots.
  • For Z Card App Holders purchasing less than five hot drinks in a single transaction, when five electronic stamps have been collected, a Z Espress Voucher will be stored on their Z App for their next hot drink purchase at a participating Z station. 
  • Z Espress Vouchers are valid for 90 days from date of issue (the ‘Expiry Date’) and are not exchangeable for cash. 
  • The App cannot be used in conjunction with any other promotional offer.


Usage conditions - Z App – Z2O Car Wash Card

  • The App’s Z2O Car Wash Card is able to be used at participating Z Stations, where Z2O Car Washes are available – participating Z Stations are listed on z.co.nz/carwash.
  • The App Holder will receive one electronic stamp per full priced Z2O Max Wash or Z2O Max Wash & Vac purchased by the App Holder from any participating Z Station in a single transaction. Stamps can only be awarded at the time of purchase, and will not be applied retrospectively. Each stamp counts towards the quota of electronic stamps needed to earn a free Z2O Max Wash voucher.
  • The App Holder is eligible to receive a maximum of three Z2O Car Wash stamps per 24 hour period. 
  • After 4 electronic stamps have been collected the App Holder will receive electronic notification of one free Z2O Max Wash voucher (the ‘Z2O Voucher’). Z2O Vouchers can be redeemed for a Z2O Max Wash at participating Z Stations.
  •  Z2O Vouchers are valid for 90 days from date of issue (the ‘Expiry Date’) and are not exchangeable for cash. 
  • The App cannot be used in conjunction with any other promotional offer. 

Usage conditions - Z App – SWAP’n’GO Card

  • The App’s SWAP’n’GO Card is able to be used at participating Z Stations, where SWAP’n’GO bottles are available – participating Z Stations are listed on z.co.nz/find-us.
  • The App Holder will receive one electronic stamp per full priced SWAP’n’GO bottle purchased by the App Holder from any participating Z Station in a single transaction. Stamps can only be awarded at the time of purchase, and will not be applied retrospectively. Each stamp counts towards the quota of electronic stamps needed to earn a $4 off SWAP’n’GO bottle discount voucher.
  • The App Holder is eligible to receive a maximum of a $4 off SWAP’n’GO bottle stamps per 24 hour period. 
  • After 3 electronic stamps have been collected the App Holder will receive electronic notification of a $4 off SWAP’n’GO bottle discount voucher (the ‘SWAP’n’GO bottle Voucher’). SWAP’n’GO bottle Vouchers can be redeemed for a voucher for $4 off the full priced SWAP’n’GO bottle at participating Z Stations.
  •  SWAP’n’GO bottle Vouchers are valid for 90 days from date of issue (the ‘Expiry Date’) and are not exchangeable for cash. 
  • The App cannot be used in conjunction with any other promotional offer. 

Usage conditions -  Z App – Pay it forward

  • The App allows the App Holder to share vouchers with any other person (the ’Recipient’) by emailing them and inviting them to download the App and take up the gifted voucher.
  • Through using the Pay it Forward functionality on the App, the App Holder transfers the gifted voucher in its entirety to the Recipient and the gifted voucher retains the original Expiry Date.
  • The action of paying a voucher forward is final, and cannot be recovered or reversed.

Costs

You are responsible for all costs incurred in downloading and using the App.

Application of these terms

Additional terms may apply to specific goods or services (‘Products’) or online tools provided through the App. If the App links to any additional terms as well as these terms for a particular product or tool, you must read these terms and the additional terms together. If there is any inconsistency between these terms and the product or tool-specific terms, the product or tool-specific terms will prevail..

Intellectual property rights

The App contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Z or our subsidiaries, or have been licensed to us by the owner(s) of those rights so that we can use this material as part of the App.

The App also contains trademarks. All trademarks on the App belong to Z or have been licensed to it by the owner(s) of those trademarks for use on the App.

External links

The App may include links to external websites. Z is not responsible for the owners or operators of these websites or for any goods or services they supply. Nor is it responsible for the content of their websites and does not give or enter into any conditions, warranties, or other terms or representations in relation to any of these, or accept any liability in relation to any of these. This includes any liability arising out of any claim that the content of any external website to which the App includes a link infringes the intellectual property rights of any third party.

Data protection

To use the App, the App Holder must register with Z by providing personal information.  All personal information provided to Z through the App will only be used in accordance with our privacy policy.

The data and information that the App Holder provides Z, including but not limited to any personal information the App Holder submits for the purpose of registering with or otherwise using the App, may be used by Z or its authorised third party contractors to:

  • provide the App Holder with the App (including by disclosing personal information to an authorised third party contractors).
  • contact the App Holder with information regarding the App.
  • monitor the App Holder’s use of the App.
  • report on App usage to help us improve the App.

This information does not personally identify individuals, by itself or in combination with other information, unless otherwise stated.

No data transmitted via the App can be guaranteed to be secure. Any information submitted using the App is done so at the App Holder’s own risk. We may periodically send promotional messages called Push Notifications about new products, improvements, special offers or other information via the App which we think you may find interesting. You may opt out of receiving these at any time through the notification options on your phone. Please contact us on feedback@z.co.nz if you have any questions about this. 

Changes to terms and conditions

Z may change the terms, conditions and disclaimer set out above from time to time. By using the App you accept that you are bound by the current terms, conditions and disclaimer, and you should check these each time you revisit the App.

Changes to/operation of the App

Z may change the format and content of the App at any time. Z may suspend the operation of the App for support or maintenance work, in order to update the content, or for any other reason.

Z reserves the right to terminate access to the App at any time and without notice.

Our liability

All information or advice included on the App is intended to be general in nature and you should not rely on it in connection with any decision you make. Z tries to ensure that all information provided in the App is correct but does not guarantee its accuracy. Z is not liable for any action you may take as a result of relying on such information or advice, or for any loss or damage suffered by you or any third party as a result of you or a third party taking this action.

We will not be liable for any loss or damage (direct or otherwise) you or any third party suffer in connection with the use of the App or the use of, or reliance on, content contained in or accessed through the App . We also exclude any condition or warranty that could be implied into these terms (but only to the extent that this is allowed by law).

Force majeure

Z shall have no liability to the App Holder if it is prevented from, or delayed in performing, the App by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) industrial disputes (whether involving the workforce of Z or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

No warranty

Z makes no representations and gives no warranties that the App will be capable of running on the App Holder's iPhone, iPad, Android device computer equipment and software.

Z gives no warranty that the App will be free from technical glitches, computer viruses, worms, software bombs, Trojan horses or similar items.

Z will not be liable (whether in contract, tort including negligence, equity or any other basis) for loss or damage to data, or viruses or similar items that may infect the App Holder's iPhone, iPad, Android device computer equipment and software due to the App Holder's use of the App.

Complaints, support or feedback

If the App Holder has a question or complaint about this website, please contact us feedback@z.co.nz

Governing law

These terms and conditions are governed by the laws of New Zealand.

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Following are the Terms and Conditions of recent Z App promotions: 

11 cents per litre off fuel for the first 1,111 promo codes redeemed  - 11 November 2017

1.     The Offer is 11 cents off per litre, for the first 1,111 customers who redeem the promo code, when they purchase fuel at participating Z Stations. The promo code can only be redeemed once.

2.     The Offer is redeemed through Z’s smartphone App (“Z App”), and offered to all valid Z App users that have entered the 11NOV11C promo code by midnight 12 November 2017. 

3.     The Offer voucher received on Z App must be presented to the Z staff member inside participating Z Stations and then scanned at the counter.

4.     The Offer voucher is valid to be used between 11.11am 11 November 2017 to 11.59pm 12 December 2017.

5.     The Offer voucher cannot be used in conjunction with Z Card, Cardlink or other fuel card purchases.