Z App terms of use

This page was last updated on 19 November 2020.

Kia ora, welcome to the Z App (‘App’)! 

By accessing and using this App or any related services, you accept the following terms and conditions. Please read these terms carefully. They make a legally binding contract with you (the person or organisation using and accessing the App) and us (Z Energy Limited, NZ company no. 12046).

Looking for our website terms of use instead?

Z Website terms of use

If you have any questions, comments, or concerns about the App or these terms and conditions, please contact us at feedback@z.co.nz.

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Accessing and using the Z App

In this section, we explain how you can download and start using our App.

1. Signing up to the App

To use the Z App, you must download the App from the app store and follow the set-up process described in the App. You will need to have an active internet connection. Your mobile device will need to use a software version that supports the App.

2. Your account

You may only have one App account at any time. You are not allowed to hold multiple accounts.

3. Age restrictions

To use this App, you must be over the age of 16.

4. Passwords

You are responsible for protecting your passwords and other private user credentials and for any usage of your user credentials. You must notify us immediately on becoming aware of any actual or suspected unauthorised use of your user credentials.

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Z App do’s and don’ts

This section outlines what you can and can’t do with our App. Please take some time to familiarise yourself with our App ‘ground rules’.

5. What you can do

You can use the App and its features in the ways described in these terms.

6. What you can’t do

You cannot:

  • copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not clearly permitted by us
  • remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from the App
  • use the App in an illegal way, or damage or disrupt the App
  • use the App while your vehicle is in motion.

You agree to comply with any Z safety rules related to use of electronics on Z premises, including not using your device (such as a smartphone or tablet) in any prohibited areas.

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Data protection and privacy

We use your data for several reasons, including to help provide services to you. This section outlines how we deal with your personal information like your name and email address.

7. Our approach to privacy

To use our App, you must provide certain personal information. We collect, process and use personal information in accordance with these terms and our privacy policy.

IMPORTANT! Please read our privacy policy carefully. It is an important part of these terms and contains detailed information about how we collect and handle your personal information.

No data transmitted via the App can be guaranteed to be secure. Any information you submit through the App is done at your risk.

8. How we use your personal information

In addition to the purposes listed in our privacy policy, we may use any information you provide us to:

  • provide you with the App (including by disclosing personal information to our authorised third-party contractors).
  • contact you with information regarding the App.
  • monitor your use of the App.
  • help resolve and manage issues with the App.
  • report on App usage to help us improve the App.

IMPORTANT! We may also use information you provide us to identify offers, promotions, new products, improvements, or other information we think you might find interesting, tell you about them, and provide them to you whether through the Z App or other channels like email.

You may opt out at any time through the notification options on your phone, or the unsubscribe link in the email — contact us at feedback@z.co.nz if you have any questions or concerns about this.

9. When we disclose your personal information

We may disclose information you provide to us to the third parties listed in our privacy policy, to the extent needed to help us achieve the above purposes. We may disclose your information in other ways outlined in our privacy policy and as permitted by New Zealand privacy laws.

10. You must provide accurate information

You promise that all information you provide us is true, accurate and correct.

11. Payment cards

Some features of the App (including Pay by Plate, Pay in App, Sharetank, Carbon Count and the pre-order coffee feature) can only be used if you input credit, debit or other payment card details. We explain more about this in the Pay by Plate, Pay in App, and pre-order coffee sections of these terms.

12. Who holds payment card information?

When you input your payment card data into the App, it will be provided to Paymark Limited, who securely holds the details on their system.

We will never see nor store the details of your payment cards - such details are collected, stored, and processed by Paymark through their ‘Click’ service. For further information regarding Paymark, and how it encrypts and processes Z App transactions, see the Paymark website.

13. Expired, lost, or stolen payment cards

You cannot use certain features of the App (including Pay by Plate, Pay in App, and Pre-order) with an expired card. We may also decide to prevent you from using all or part of the App for other reasons, including if your card is reported as stolen.

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General terms

This section outlines some important legal terms, including when we can change these terms, the App, and what we will be responsible for if things go wrong.

14. Changes we can make to these terms

The App will evolve over time as we continue to improve our service.

IMPORTANT! We may change these terms from time to time. The changes will take effect when we publish them on the Z website. By continuing to use the App, you’ll be taken to have accepted the latest version of these terms, and it’s up to you to check for any changes.

15. Changes we can make to the App

Z may change the format and content of the App at any time. Z may suspend the operation of the App for support or maintenance work, in order to update the content, or for any other reason.

16. Additional terms may apply

Additional terms may apply to specific goods or services or online tools provided through the App. If there is any inconsistency between these terms and the product or tool-specific terms, the product or tool-specific terms will prevail.

17. Intellectual property rights

The App contains material which is protected by intellectual property rights. All intellectual property rights in the App are either owned by us or are used by us under licence.

18. Links to third-party websites

The App may include links to external websites. We do not endorse or assume any responsibility for the content of those links.

19. We may suspend or terminate your access to the App

We may terminate or suspend your access to all or part of the App at any time, for any reason, and without giving you notice. We do not need to give you a reason for any termination or suspension.

20. Our liability

Z tries to ensure that all information provided in the App is correct but does not guarantee its accuracy.

IMPORTANT! To the extent permitted by law, we are not liable for any action you may take as a result of relying on such information or advice, or for any loss or damage suffered by you or any third party as a result of you or a third party taking this action.

To the extent permitted by law, we will not be liable for any loss or damage (direct or otherwise) you or any third party suffer in connection with the use of the App or the use of, or reliance on, content contained in or accessed through the App . To the extent permitted by law, we also exclude any condition or warranty that could be implied into these terms.

IMPORTANT! Some laws contain non-excludable warranties, guarantees or other rights. For example, the Consumer Guarantees Act permits the recovery of consequential loss in some circumstances. These terms do not in any way exclude or restrict any non-excludable or modifiable statutory rights or benefits you may have.

To the extent permitted by law, we are not liable to you for any failure or delay in performance of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.

21. What if the App goes down?

Like any online service, we cannot guarantee that the Z App will be uninterrupted or error-free. It is up to you to take any precautions necessary to ensure you do not incur losses or costs if the Z App is affected by an interruption or error.  

You must always have a means to pay for your Fuel purchase that does not involve using the Z App, just in case the Z App is unavailable.

22. No warranty

We make no representations and give no warranties that the App will be:

  • capable of running on your iPhone, iPad, Android device, or other computer equipment and software.
  • free from technical glitches, computer viruses, worms, software bombs, Trojan horses or similar items.

IMPORTANT! To the extent permitted by law, Z will not be liable for loss, corruption of, or damage to data, or viruses or similar items that may infect your iPhone, iPad, Android device, or other computer equipment and software due to your use of the Z App.

23. Consumer Guarantees Act and Fair Trading Act

To the extent that you are in trade, and are using the Z App in trade, you agree that the Consumer Guarantees Act 1993 does not apply. We do not provide any express guarantees in relation to the Z App, other than as expressly set out in these terms. To the extent that you are in trade, and are using the Z App in trade, you agree that:

  • in accepting these terms you have not relied on any representations or other conduct by us;
  • along with our privacy policy, these terms are the entire agreement between you and us regarding your use of the Z App and
  • to the extent necessary to give effect to the two points above, you agree to contract out of section 9, 12A, and 13 of the Fair Trading Act 1986.

The terms under this heading will apply only if and to the extent that it is legally permitted to contract out of the Consumer Guarantees Act 1993 or Fair Trading Act 1986, as applicable. In all other respects, your rights under those Acts remain unchanged.

24. Governing law

These terms are governed by the laws of New Zealand.

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Pay by Plate and Pay in App special terms

Pay by Plate and Pay in App are exciting features available at select Z service stations. This section describes what Pay by Plate and Pay in App are all about, how to use them, and other important terms and conditions.

25. What is Pay by Plate?

Pay by Plate connects your vehicle number plate with your New Zealand bank credit or debit card, your Z Business fuel card, or your Sharetank account.

When our on-site cameras recognise and authenticate your vehicle’s number plate, we will automatically unlock the pump for you, and will deduct the cost of the fuel from your linked card  (or Sharetank). Please note that we can’t guarantee that our cameras will always recognise your vehicle’s number plate.

26. What is Pay in App?

Pay in App also allows you to unlock the pump using Z App, and pay for your fuel from the comfort of your car. The Pay in App feature may be used if the Pay by Plate feature is unavailable.

Some customers can sign up for Pay by Plate and Pay in App without the App. For those customers, these terms and conditions will also apply.

27. Where is Pay by Plate and Pay in App offered?

Pay by Plate and Pay in App are offered at participating stations only. For a list of participating stations, see z.co.nz/find-us. Some Z stations may not offer Pay by Plate, but may still offer Pay in App. Stations that participate may change at any time, without notice.

28. Getting set up

To use Pay by Plate and Pay in App, you must follow the registration process in the App. This includes providing us with the following information:

  • your valid and non-expired New Zealand-issued credit card, debit card, or your valid and non-expired Z Business fuel card, or (If you wish to use Sharetank) your Sharetank details
  • the number plate of the vehicle you wish to be registered for Pay by Plate and Pay in App transactions
  • the correct fuel type for the relevant vehicle
  • any other detail as required by Z from time to time.

If you don’t correctly input or complete the details required for registration, Pay by Plate and/or Pay in App may be unavailable for use, and we take no responsibility for this.

You authorise us to use our forecourt camera(s) to read and record your registered licence plates for the purpose of providing you the Pay by Plate service.

29. Your account

You may have only one Pay by Plate / Pay in App account at any time on the App. However, you may register as many licence plates as you like, and up to 5 payment methods within your account.

30. We may remove dormant accounts

In addition to our other rights to suspend or terminate accounts, we may suspend or terminate accounts that we consider have had so little use that they are ‘dormant’.

31. How do I use Pay by Plate?

  • when you are ready to fuel your vehicle, drive into the Pay by Plate-labelled fuel lane of a participating Z station.
  • wait for the forecourt camera to recognise the registered number plate of your car, and for the pump screens to display the words ‘Kia ora [customer name]' (or similar words).
  • IMPORTANT! if you have not been presented with the ‘Kia ora’ screen after approx. 15 seconds of arriving in the fuel lane, you will need to pay for your fuel through the pay in app feature, pay at pump, or in store.
  • once ‘Kia ora’ message is displayed, the pump will unlock, ready for you to dispense fuel. After you have finished dispensing fuel, hang up the pump.
  • if you have hung up the pump correctly, the pump screen will display a 'Thanks for Visiting' message (or similar words), and a confirmation ‘push’ notification message will be sent to your app. You will also be emailed a receipt to the email address associated with your Z App account.

32. How do I use Pay in App?

  • open the App. You will be prompted to confirm what site you are on, which number plate you wish to select, and which pump you wish to unlock.
  • confirm which pump you wish to unlock and wait for the pump screen to display ‘Kia ora [customer name]’ (or similar words).
  • IMPORTANT! if you have not been presented with the ‘Kia ora’ screen after approx 15 sections of arriving in the fuel lane, you will need to pay for your fuel through pay at pump or in store.
  • once ‘Welcome to Pay in App’ is displayed, the pump will unlock, ready for you to dispense fuel. After you have finished dispensing fuel, hang up the pump.
  • if you have hung up the pump correctly, the pump screen will display a 'Thanks for visiting' message (or similar words), and a confirmation ‘push’ notification message will be sent to your app. You will also be emailed a receipt to the email address associated with your Z App account.

33. How do I know when my transaction is complete?

You must make sure you see the ‘Thanks for Visiting’ message after you have hung up your pump.

IMPORTANT! Otherwise, the pump may continue to distribute fuel to other customers, which will be charged against your account. We are not responsible for this.

Whether we approve Pay in App and Pay by Plate requests is entirely our decision. The relevant request will lapse if fuel does not start being dispensed from the selected pump within a time out period that starts when the relevant ‘Kia ora' screen is displayed and ends after a duration we determine.

You may make a maximum of three Pay by Plate / Pay in App transactions (actual or attempted) within a 24-hour period.

34. Can I cancel a request?

You may cancel a Pay by Plate or Pay in App request for any reason up until fuel begins to be dispensed by lifting and lowering the Selected Pump handle.

35. Does Pay by Plate work with motorbikes?

You can use Pay by Plate to refuel motorbikes. However, the automatic plate recognition part of the App may not always be available (for example, if your motorbike does not have a rectangular number plate or is not positioned so that it can be read by Z’s cameras at the site).

36. Be careful when entering licence plate numbers

Please be careful when you input licence plate numbers into the App. You assume all responsibility for the accuracy of the number plates of the vehicles you input into the App.

IMPORTANT! If you input number plates inaccurately, then the cost of fuel dispensed to the vehicle bearing that number plate will be charged to your payment card, and we are not responsible for this.

37. Be sure to select the right pump

If you are using Pay by Plate or Pay in App, you will be prompted to select the pump you wish to dispense fuel from. Be careful to select the right pump for you. If you select the wrong pump, you may be charged for fuel dispersed from that pump. We are not responsible for this.

38. You are responsible for transactions tied to number plates registered to your account

You are responsible for all transactions made against any number plates registered to your Pay by Plate / Pay in App account.

IMPORTANT! Deleting the Z App from your device DOES NOT de-register licence plates from your account, meaning that you (or the person using the relevant car) may still receive the Pay by Plate service.

If you sell your car, or if your car is stolen, you should immediately de-register the licence plate of the relevant car from your Pay by Plate account. If you do not remove the sold vehicle’s licence plate from your account, the person using the car may end up charging a Pay by Plate transaction to your account. In this case, you are responsible for removing the licence plate from your account and arranging a refund with the new owner.

39. De-registering licence plates from Pay by Plate

To de-register a licence plate from Pay by Plate, you must follow the process set out in the Pay by Plate / Pay in App section of the App.

40. What we are not responsible for

IMPORTANT! To the extent permitted by law, we are not responsible for, and are under no obligation to, reverse charges that you did not intend to be charged to your payment card, including charges resulting from:

  • you entering an incorrect number plate when registering to use Pay by Plate or Pay in App
  • you not correctly hanging up the selected pump’s handle after fuelling is complete
  • you selecting the wrong pump (when using the Pay in App feature)
  • your car being used by someone else.

41. Your payment cards

The Z App may not be compatible with all payment cards. You can check whether your card is permitted by attempting to input its details when registering for Pay by Plate and Pay in App.

You authorise us to conduct a validation check of your payment card or cards you input during the registration process. If the validation check is unsuccessful for any reason (for example, if your card has expired) you will not be able to register that card to the Z App.

42. Expired, lost, or stolen payment cards

If your smartphone or your physical card is lost or stolen you must immediately cancel all digital occurrences of your card registered to your account. You can email paywithzapp@z.co.nz for help with this.

Registering your card in the App creates a ‘card not present’ digital occurrence of your physical card. While you have a payment card registered in the App, if your physical card is cancelled or expires, the payment card registered on your account will also be cancelled or expired and Pay in App and Pay by Plate payments will be not able to be made.

43. Using Z Business Fuel Cards with Pay by Plate and Pay in App

If you use a Z Business fuel card for Pay in App or Pay by Plate there is no ability for an odometer reading to be recorded, and no PIN will be required. Z Business fuel cards that require a PIN or odometer should not be used with Pay by Plate or Pay in App.

Before a Pay by Plate or Pay in App transaction is authorised by the App, a check is done to make sure that the Z Business fuel card is not over its designated limit. However, it is possible that a Z Business fuel card will be under its designated limit before the transaction, but the purchase could cause the limit to be exceeded. It is your responsibility to ensure that you are operating within the limit of your Z Business fuel card.

Where you use a Z Business fuel card as the payment card, any restrictions set up by the account holder as to the type of fuel that can be purchased will also apply to the relevant transaction. If you select a type of fuel in the App that is not authorised by the account holder, the transaction will be declined.

If you have registered your Z Business fuel card for Pay by Plate and Pay in App, you will be bound by the Z Business Terms and Conditions in addition to these terms.

44. Pre-authorisation holds

You authorise a pre-authorisation hold against your credit card account (for credit cards) or bank account (for debit cards) or Z Business account (for Z Business fuel cards), equal to the Pay by Plate / Pay in App purchase limit you have set in the Z App (including GST). A pre-authorisation hold will be made each time you authorise payment using a payment card for Pay by Plate or Pay in App.

You give authorisation for a pre-authorisation hold when a vehicle with a registered number plate is driven into a fuel lane at any participating Z retail site, as well as each time you use or attempt to use the pay in app feature for that number plate.

Multiple pre-authorisation holds may occur from time to time. You should contact the issuer of your payment card (including us, in the instance of Z Business fuel cards) for any queries regarding these. If a pre-authorisation hold is not granted for any reason (for example, insufficient funds are detected, or your credit limit would be exceeded), you will not be able to proceed with your transaction.

We are not responsible for, and have no influence over, the time it takes for your bank (who issued your payment card) to release a temporary hold or pre-authorisation hold. If you have any queries on this, we suggest you contact the issuer of your payment card.

45. Can I access Pumped discounts with Pay by Plate and Pay in App?

Yes! The Pumped daily discount will be applied to every Pay by Plate and Pay in App transaction, where you pay using a bank card or Z Business fuel card (unless you choose to stack and meet the required minimum spend for stacking). For the terms associated with the Pumped Daily Discount and loyalty programme, see Pumped terms and conditions. Please note that the Pumped discounts do not apply to fuel redeemed using Sharetank.

46. Can I stack my Pumped discounts with Pay by Plate and Pay in App?

Yes! You can manually set a stacking preference by following the process in the App. Please note that if you choose to stack, discounts will automatically stack until you manually change your preferences in the App. Discounts will only stack if you meet the minimum spend requirements for stacking outlined in the Pumped terms and conditions or as otherwise specified by Z.

47. Can I earn Flybuys or Airpoints Dollars™ on Pay by Plate and Pay in App transactions?

Yes! You can earn either Airpoints Dollars™ or Flybuys on your purchases, provided that you first add your loyalty card details to the App. To earn loyalty points, you must pay using a debit, credit card, or Z Business fuel card.  Loyalty points earned through Z Business fuel card payments are earned by the account holder, who may not necessarily be the card holder. Please note that loyalty points are not earned when you use Sharetank with Pay by Plate or Pay in App. You can register both Flybuys and Airpoints™ card details for purchases but you can only have one active at a time. Please note that when you earn Flybuys on purchases, any cumulative earn will only apply to future Pay in App and/or Pay by Plate fills, not standard lane fills.

48. Can I access Z and Caltex Fuel Discounts from Flybuys with Pay by Plate and Pay in App?

No. Extra Z and Caltex Fuel Discounts that you have earned as a Flybuys currency cannot (yet) be used with Pay in App and Pay by Plate purchases.

49. Can I use Sharetank with Pay by Plate and Pay in App?

Yes! Sharetank is compatible with Pay by Plate and Pay in App. Please note you will still need to have a valid credit or debit card or Z Business fuel card registered in the App.

IMPORTANT! Only the account owner (administrator) of a Sharetank account can use Sharetank with Pay in App and Pay by Plate. If you are just a member of a Sharetank (rather than the account owner) you will not be able to use that Sharetank with Pay by Plate or Pay in App. 

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Sharetank special terms

Sharetank is a virtual tank that you can fill anytime, anywhere, and share with up to five friends of whānau! This section outlines what Sharetank is all about, how to use Sharetank, and other important terms and conditions. Sharetank is a trial product that may evolve over time.

50. How do I use Sharetank?

  • To pre-purchase fuel using Sharetank, you must follow the process on the Z App. You will be required to input your Mastercard, Visa debit card, or credit card details. Other payment cards or Z fuel cards (including Z Business) currently cannot be used with Sharetank.
  • When you are ready, fuel-up at any participating Z station. To apply your Sharetank balance against your fuel, scan your unique Sharetank QR code at the in-store register, or (if available) on the outdoor payment terminal.
  • Fuel purchased on Sharetank during the trial period does not expire, but you must use your Sharetank Balance within a reasonable period of time after purchase.

51. Viewing your Sharetank balance

The fuel you purchase on Sharetank is depicted in the App as a virtual fuel balance in litres, not dollars. You can apply this balance against fuel at any participating Z service station.

There is no dollar value associated with the Sharetank Balance. Sharetank Balances cannot be sold, refunded, transferred or exchanged for cash. Your Sharetank Balance is not a representation of the fuel balance in your vehicle.

52. Changes we may make to Sharetank

Sharetank may be changed or discontinued at any time. We will endeavour to give reasonable prior notice of any material changes to the Sharetank trial. If the trial is discontinued, we will give you as much notice as possible (and not less than 90 days) via the email used to register for Z App and (if enabled) a Z App notification. This notice will alert you to the time frame available to draw down any remaining Sharetank balances. Any Sharetank balances not completely drawn down at the expiry of the notice period may be forfeited.

From time to time, we may offer our Z App users free bonus rewards, which may include bonus Sharetank litres. The recipients of bonus rewards and the quantity of these bonus rewards will both be determined by us at our sole discretion.  We may also choose not to give out bonus rewards. 

53. What are Sharetank’s capacity restrictions?

You can add up to 1,000 litres of fuel to your Sharetank balance in any single transaction. The balance of each fuel grade in in your Sharetank account cannot exceed 1,200 litres. Your Sharetank purchases cannot exceed 12,000 litres per fuel grade over a 12-month period.

54. Are there any other Sharetank exclusions and restrictions I should know about?

Sharetank litres cannot be redeemed in conjunction with any other Fuel discounts or offers (such as Pumped discounts). Sharetank cannot be used at Z truck stops.

If you apply your Sharetank balance at the outdoor payment terminal on the pump, then you will only be authorized to pump the actual amount of your Sharetank Balance or 100 litres, whichever is larger.

55. We may suspend or terminate your use of Sharetank

In addition to our other rights in these terms, we may suspend your use of Sharetank, hold or reverse any transaction if we have reason to believe that you or any third party using your account misuses our service or is dishonest.

56. Can Sharetank be used with Pay by Plate and Pay in App?

You may apply Sharetank litres to Pay by Plate and Pay in App transactions, if you have set this up as an option in the App.

Only Sharetank administrators can use Sharetank with Pay by Plate and Pay in App. You may also enable settings in the Pay by Plate / Pay in App section of Z App so that a Sharetank balance is only used when the weighted average cost of the Sharetank balance is lower than the pump price.

57. Receipts

You will be emailed a GST receipt after each Sharetank fuel purchase within the App. Receipts issued at the time of redemption at a Z Station will not include GST amounts for tax purposes.

58. What does Z mean when it says ‘lowest Z pump price in your area’?

Sharetank’s ‘lowest Z pump price in your area’ guarantee offers you the lowest Z pump price within a 30km radius, for each grade of fuel. Where there are no Z Stations offering that fuel grade within a 30km radius, Sharetank will offer you the nearest Z pump price across all grades.

59. How do I access the ‘lowest Z pump price in your area’ offer?

Sharetank’s ‘lowest Z pump price in your area’ guarantee uses location services on a customer’s mobile device.

  • if you do not enable location services, you will be unable to purchase any Fuel through Sharetank.
  • Z will use your smartphone’s location as determined by the device’s operating system. You must not interfere with the device settings in a manner that could provide incorrect location information. If we detect that such interference has occurred, we may suspend the Sharetank account and/or reverse a particular Fuel purchase.
  • IMPORTANT! Sharetank’s “lowest Z pump price in your area” guarantee excludes all Z truck stops and does not reflect other Z discounts and/or price promotions (such as Pumped programme discounts).

60. What is the “Proactive Price Guarantee?”

Sharetank offers a ‘proactive price guarantee’. You will be informed by the customer service representative in the Z Station or electronically via Z App or outdoor payment screen when paying at the pump that the current pump price at that Z Station is lower than the merged Sharetank purchase price.

The merged price is calculated as the weighted average purchase price of Sharetank litres, per Fuel grade. You may then choose to pay by another means or draw down on your available Sharetank Balance.

In the instance where you redeem a Sharetank Balance using Pay by Plate or Pay in App, the settings that apply within your Pay by Plate / Pay in App account will apply and determine whether the Sharetank Balance is used or the authorised payment card stored in the Z App.

If you are eligible for a discount on the pump price then you will need to determine whether you should use their Sharetank Balance or pay by another means at the discounted pump price available to them.

61. Can I part-pay for fuel with Sharetank?

You can only part pay with Sharetank if you have used your entire Sharetank balance and there is still money owing on your transaction.

62. Sharing Sharetank with others

You can invite up to five people to share your Sharetank balance by sending a unique code associated with your account to the invitee. The invitee enters the code into their Z App to request access to your Sharetank balance. When you confirm an invitee, the Sharetank balance becomes shared with that invitee. You must not charge any sort of fee or price to an invitee.

63. Maximum number of invitees

If you are the Sharetank administrator, you can send more than five Sharetank invitations, but only the first five that you confirm will be granted access to the Sharetank.

64. Making changes to Sharetank membership

If you are the Sharetank administrator, you can make up to eight changes to the Sharetank membership within a 12-month period.

65. What can Sharetank members do?

Each Sharetank member can access the full Sharetank balance across all fuel grades without restriction. If you invite others into your Sharetank, you accept that you are providing full access to those members to draw down on any available balance at any time.

If you join a shared Sharetank, you acknowledge that the Sharetank administrator can remove your access at any time and if access is removed you will no longer be able to view or use the shared Sharetank.

Sharetank members cannot purchase Fuel to ‘top-up’ the shared Sharetank balance.

66. Multiple Sharetanks

You cannot have both your own personal Sharetank and participate in a shared Sharetank. You can only participate in one Sharetank at any time.

67. Ending your use of Sharetank

If you no longer want to participate in Sharetank, you can stop using the Sharetank service, or draw down your Sharetank Balance to zero and remove all shared Sharetank members.

68. Information visible to shared Sharetank members

If you participate in a shared Sharetank and redeem fuel using the Z App you agree and acknowledge that your Sharetank transaction details will be accessible in the ‘Sharetank activity’ and ‘Sharetank top-ups’ section of Z App by other members of the shared Sharetank.

Transaction details may include: name, redemption location, fuel litres, savings versus pump price and total transaction value. If the transaction is completed at a Z Pay by Plate or Pay in App, the transaction details will include the vehicle number plate. Transaction details may change from time to time at Z’s discretion. Payment card details remain secure and aren’t visible by Sharetank Members.

69. Can I earn Flybuys or Airpoints Dollars™ with Sharetank?

Yes! You can earn either Airpoints Dollars™ or Flybuys on your Sharetank purchases, provided that you first add your loyalty card details to the App. You can register both Flybuys and Airpoints™ card details for Sharetank purchases but you can only have one active at a time.

IMPORTANT! If a Flybuys or Airpoints™ account is registered against a shared Sharetank, only the Sharetank administrator will be able to earn Airpoints Dollars™ or Flybuys.

Please note that Airpoints Dollars™ or Flybuys are earned when fuel is purchased in Sharetank, and not you redeem your Sharetank litres at a Z Station.

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Z Espress Coffee Card special terms

70. How does the Z App Z Espress Coffee Card work?

When you purchase a (full priced) hot drink via the App, you will receive one electronic stamp. Stamps are awarded at the time of purchase and are not applied retrospectively. The stamps cannot be used for chilled drinks via pre-order.

71. How many electronic stamps do I need?

After you have collected six electronic stamps you will receive electronic notification of one free hot drink voucher. You can redeem the voucher for any hot drink at participating Z Stations. The free hot drink can be small, medium, or large and can include decaf, soy milk and shots. You can’t redeem free drinks for any of the pre-order Chilled drinks range.

72. Where can I use the App Z Espress Coffee Card?

The App Z Espress Coffee Card and vouchers can be used at participating Z Stations where Z Espress coffee is available. Participating Z Stations are listed on z.co.nz/coffee.

73. How long do vouchers last?

Z Espress vouchers are valid for 90 days from date of issue and are not exchangeable for cash.

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Z2O Car Wash Card special terms

74. How does the Z App Z2O Car Wash Card work?

When you purchase a (full priced) priced Z2O Max Wash or Z2O Max Wash & Vac, you will receive one electronic stamp. Stamps are awarded at the time of purchase and are not applied retrospectively.

75. How many electronic stamps do I need?

After you have collected four electronic stamps you will receive an electronic notification of one free Z2O Max Wash voucher.

76. Where can I use the App Z2O Car Wash Card and voucher?

The App’s Z2O Car Wash Card and vouchers can be used at participating Z Stations where Z2O Car Washes are available. Participating Z Stations are listed on z.co.nz/carwash.

77. How long do vouchers last?

Z2O Vouchers are valid for 90 days from date of issue and are not exchangeable for cash.

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SWAP’n’GO Card special terms

78. How does the Z App SWAP’n’GO Card work?

When you purchase a (full priced) SWAP’n’GO bottle, you will receive one electronic stamp. Stamps are awarded at the time of purchase and not applied retrospectively.

79. How many electronic stamps do I need?

After you have collected three electronic stamps, you will receive electronic notification of a $4 off SWAP’n’GO bottle discount voucher.

80. Where can I use the App SWAP’n’Go Card?

The App’s SWAP’n’GO Card and vouchers can be used at participating Z Stations where SWAP’n’GO bottles are available. Participating Z Stations are listed on z.co.nz/find-us.

81. How long do vouchers last?

Vouchers are valid for 90 days from date of issue and are not exchangeable for cash.

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Pre-order special terms

82. How does pre-order work?

The pre-order function allows you to order Z Espress coffee or other hot and chilled drinks online via Z App, to be picked up at a pre-determined time at participating Z stations.

83. Signing up to pre-order

To access the pre-order feature, you must input your valid NZ credit card or debit card details into the App, along with any other details we require from time to time. Please note that not all credit or debit cards may be usable with our pre-order coffee feature.

If you don’t correctly input or complete the details required for pre-order registration, pre-order will be unavailable for use, and we take no responsibility for this.

84. Do you have any allergies?

Please let our Z team know by clearly communicating what you are allergic to in the “notes” field during the Z pre-order ordering process.

IMPORTANT! Our baristas will use their best efforts to meet your requirements, however Z nor our affiliates (including Z retailers) will not, to the extent permitted by law, have liability for any allergic reactions that occur from incorrect order processing or cross contamination or other such error.

85. What if I change my mind, or can’t collect my order?

Once you have pre-ordered and paid for your order, the order cannot be cancelled. You will not be entitled to a refund if you find yourself unable to collect your order after you have ordered and paid for it.

86. Pre-authorisation holds

Upon completion of the pre-order registration process in the App, you authorise a temporary hold against your payment card of NZ$1 (including GST). If a temporary hold is not granted for any reason, for example, if you have insufficient funds in either your credit card account or bank account, or your Z Business fuel card has exceeded its velocity or credit limit, you will not be able to proceed with your order.

87. Expired, lost, or stolen payment cards

If your smartphone or your physical card is lost or stolen you must immediately cancel all digital occurrences of your card registered to your pre-order coffee account. You can email preorder@z.co.nz for help deleting or cancelling all digital occurrences of your card in the App.

Registering your credit or debit card in App provides for a card not present digital occurrence of your physical card. While you have a credit or debit card registered for Z pre-order in Z App, if your physical card is cancelled, or expires, the card registered on your pre-order account will also be cancelled or expired and pre-order payment will be not able to be effected. 

88. Deleting or removing card details

You can delete or re-add a credit or debit card by removing their current Z pre-order registration and completing the Z pre-order registration process again. 

89. Can I earn Flybuys on pre-order hot drink purchases?

Yes! You will earn one Flybuys point per Z Espress hot drink pre-order, provided that you have entered your Flybuys card details into the Z App and marked it as active.

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